Phil Long Ford of Motor City

This Internet Buying Is A Great Idea I've either purchased or leased sixteen new vehicles in the past and the back and forth negotiating was a real pain. And the average time spent negoti I've either purchased or leased sixteen new vehicles in the past and the back and forth negotiating was a real pain. And the average time spent negotiating on each vehicle was close to three or four hours. That is a lot of time spent, especially if you do it after work or on your day off when your time is at a premium. Why should it take so long to buy a car when you can go to a fast food restaurant and drive out with exactly what you want in about four minutes? I would seriously compare car buying with going to the dentist or preping for a colonoscopy. But, this Internet experience changed my whole opinion on car buying. I started out with emailing Crissy (Uptain-Egtvedt) and John (Barbour). My emails led me to believe that I could actually do most of the work here at home and save a whole lot of time. So, after doing my homework here, I went down to the dealership, more confident than in the past but still a little unsure of what would happen. The first person I spoke to was Tony (Hills) and he was a pleasure to work with. He found exactly the car I was looking for and helped me with the financing even though my credit was less than excellent. When Tony told me I was approved for the purchase I was nearly in tears. The next day I met John and he was outstanding too. John took me to my new car, sat with me inside, and explained all the features and benefits available after the sale. In the future I will definitely buy my next car this way. Thank you Crissy, Tony and John. You all made me feel welcome. You made me feel like a valued buyer and that is what customer service is all about. Oh, and I really enjoyed interacting with the big Newfoundland and filling his water bowl about every five minutes. More

My first Ford My overall experience at Phil Long of Motor City was excellent. I brought my 2015 Explorer from the internet team and I do believe that is the future My overall experience at Phil Long of Motor City was excellent. I brought my 2015 Explorer from the internet team and I do believe that is the future of car buying, anyway I was teamed up with Mr John Barbour. I explained to John what I was looking for and he set-up Explorers to view, anyway to make a long story short the Explorer I choose was right out side covered in snow. After I drove it I new that was the one. Now the fun starts haggling over the price and the trade-in, love it. Finally, the price was agreed to and I believe all parties felt good, I know I did. I returned the next day to finalize the financing and that was excellent as well. Appreciate the experience. More

Amazingly positive and happy experience. What an easy, stress-free, friendly experience this was. Jesi Vogl was able to move mountains not only get me into a quality car, but to put me in a What an easy, stress-free, friendly experience this was. Jesi Vogl was able to move mountains not only get me into a quality car, but to put me in a brand new car. Cruz expressed his approval as he watched over the proceedings. But I was worried about financing. Ted Sykes was able to finance me for considerably less than the amount we had first agree upon - with perks that I never anticipated. He is the reason that I am driving a new car because he made it happen. Eric Haynes taught me the specifics about the electronics, and familiarizing me with the car. It was truly a team effort to put me in a new car, and I can't begin to tell you how much it meant to me. More

Love our Transit Connect! We recently had the opportunity to write a grant for a vehicle for our non - profit. After explaining our needs to Eric Haynes at Phile Long Ford, h We recently had the opportunity to write a grant for a vehicle for our non - profit. After explaining our needs to Eric Haynes at Phile Long Ford, he immediately had a solution. We are so excited to now be the proud owners of a Transit Connect Van and this will be absolutely perfect for us. Eric was very helpful and easy to work with. I'd receommend him (and Phil Long Ford of Motor City) to anyone. More

Great Attention To All Details We recently had an excellent experience with Tim Locke. Mr. Locke was professional, patient and very knowledgeable of the vehicles we considered. Af We recently had an excellent experience with Tim Locke. Mr. Locke was professional, patient and very knowledgeable of the vehicles we considered. After making our purchase he familiarized us with each part of the vehicle technology options and helped us set it up. We give him the highest marks! More

Truck number 5 Thank you Jeremiah and Ms. Jesi, for your efforts to sell me my fifth Phil Long truck. People like you and Jesi are the reason for my return purchases Thank you Jeremiah and Ms. Jesi, for your efforts to sell me my fifth Phil Long truck. People like you and Jesi are the reason for my return purchases. Keep up the good work. More

Above and Beyond In December I needed to buy a new vehicle. I did not think for a minute that I would be able to get a brand new one because my credit is poor and I w In December I needed to buy a new vehicle. I did not think for a minute that I would be able to get a brand new one because my credit is poor and I was upside down in my old vehicle. Tracy Hall went above and beyond to find me the perfect car for the perfect price at a payment I could afford and a piece of mind that will last me a very long time. Tracy is so very kind and patient and she truly does care about the people she speaks with. She has completely deflated the old adage that Car Salesman are only trying to screw you over. I promise you this, Phil Long Ford Motor City, is the ONLY place to go when you need a vehicle. Stop in and see Tracy Hall! More

Well worth it. I really enjoyed the time spent at the dealership. I was left in a tight spot after my previous car had broken down, but they really put forth the eff I really enjoyed the time spent at the dealership. I was left in a tight spot after my previous car had broken down, but they really put forth the effort to help get me a new car to get back home as soon as possible. Very professional, friendly, hospitable and accommodating. I would definitely recommend them to anyone looking for a new vehicle. I already have, actually. I can't thank them enough for taking the time to get everything worked out, especially on such short notice. More

WOW...what a great experience! RE: Sales associate, Spencer Hames No pressure, straight talk, listened and provided solid advice. That's how you sell a vehicle. Will be back for t RE: Sales associate, Spencer Hames No pressure, straight talk, listened and provided solid advice. That's how you sell a vehicle. Will be back for the next one! Thank you sir! More

Went to just look and bought two vehicles!!!!! Went into dealership to look at vehicles with the kids and we loved working with Tony Hill. The kids bought a new car and I bought a new truck. I ha Went into dealership to look at vehicles with the kids and we loved working with Tony Hill. The kids bought a new car and I bought a new truck. I had been looking for a truck and just was not finding what I wanted. Tony returned from taking the kids on a test drive and offered to take all of us in the truck. New I was going to buy it even before the test drive. He just iced the cake. Working with financing late at night was actually fun. Ted Sykes was very personable and thorough. Even after a 12 hour day...... More