Lexus of Wilmington

Lexus Lease / Purchase My 2012 RX 350 lease was ending. Since my 2004 Lexus, now used by my daughter, has never had a problem, I decided to purchase the 2012 Lexus when it My 2012 RX 350 lease was ending. Since my 2004 Lexus, now used by my daughter, has never had a problem, I decided to purchase the 2012 Lexus when it went off lease. I was met in the lobby by Leigh and she talked with me until Drew was available. I had told Drew on the phone that time was a premium because of my job. He not only got me a stellar financing APR but completed the purchase process in 15 minutes. Better yet, the team did not try to upsell me on another lease or a new Lexus purchase. Because of this great service, in the words of Arnold Schwarzenegger-- "I'll be back." More

BEST CAR BUYING EXPERIENCE!! This was the best car buying experience. I had the pleasure of purchasing my first Lexus on 3/28/15. Pernell Pressey was my sales rep and he was gre This was the best car buying experience. I had the pleasure of purchasing my first Lexus on 3/28/15. Pernell Pressey was my sales rep and he was great. He didn't pressure me he was extremely honest and made me feel comfortable. The whole Wilmington team were all very nice and accommodating with my 4 yr old who was with me. More

Best car buying experience to date! I had the pleasure of working with Doug Horst. He was, by far, the least pressure oriented car salesman I have ever worked with. I have purchased at I had the pleasure of working with Doug Horst. He was, by far, the least pressure oriented car salesman I have ever worked with. I have purchased at least 5 new cars and by far this was the best experience to date. I would highly recommend Doug. Sincerely, Dale Walley More

Best car buying experience ever. I really can't say enough about our recent experience at Lexus of Wilmington. I recently totaled my first Lexus, (RIP) so looking for another was kind I really can't say enough about our recent experience at Lexus of Wilmington. I recently totaled my first Lexus, (RIP) so looking for another was kind of bitter-sweet. Pernell and the rest of the team went above and beyond any and all our expectations. We were traveling from out of state, so he took the time to take a detailed video of the car to email to me prior to going down. Everyone was so accommodating and friendly when we got there. We took the car out for a spin, and they even cleaned it up again before we settled the purchase. It was immaculate to begin with, so I was pleasantly surprised they would take the time to be that meticulous. Pernell made sure we were all set to go with everything, and wasn't at all pushy or anything like you might expect from a salesperson. Their entire inventory is very impressive; only the best cars in excellent condition. You can't beat their prices either. Hands down best car buying experience my husband and I have ever had. I know we'll be going back for our next purchase, even though we live almost 4 hours away! It's worth the drive. More

Koons Lexus of Wilmington, I recommend them highly You feel very comfortable when you walk thru the front door of this dealership. Doug Horst approached me and asked how he could be of service to me. You feel very comfortable when you walk thru the front door of this dealership. Doug Horst approached me and asked how he could be of service to me. I immediately liked how he took a personal approach to my reason for searching for a new or different Lexus than the one I was driving. I never felt any sales pressure, just his professional way of answering my questions about the new 2015 Lexus models and the pre-owned cars available. I purchased a 2014 RX 350 from this dealership with Doug's guidance and excellent follow up through the whole process. I highly recommend Koons Lexus of Wilmington and especially Doug Horst for his excellent sales service. Joe Van Trump More

Great car buying experience! I had the pleasure of working with Pernell Pressey and Brooke Radzik on my car purchase today. They both were fantastic to work with! I would highly r I had the pleasure of working with Pernell Pressey and Brooke Radzik on my car purchase today. They both were fantastic to work with! I would highly recommend this dealership. Everyone was polite, courteous, and accommodating. It is also great how they have the pre-owned vehicles in from the elements. More

Mrs. Bonvetti has a FAVORITE SALES PERSON This is my second Lexus and my choice for a salesperson both times has been Doug Horst. If you aren't HAPPY with Doug of Lexus of Wilmington, you won This is my second Lexus and my choice for a salesperson both times has been Doug Horst. If you aren't HAPPY with Doug of Lexus of Wilmington, you won't be Happy any where! It doesn't stop with Doug. It's the whole staff at Lexus of Wilmington that goes over an above all expectations. From the top of the staff to the bottom, They are #1 and Doug even laughs at my jokes...just kidding about that. It's a Great vehicle and a Great Staff. Need I say more? More

UNTRUSTFUL DEALERSHIP They lied to us! This is a very untrustful dealer. Instead of truthfully saying that they sold the car we test drove and based our negoations on; t They lied to us! This is a very untrustful dealer. Instead of truthfully saying that they sold the car we test drove and based our negoations on; they said the car had a chip in it. They claimed they didn't want to give us a car with a chip. However, when we asked to inspect the chip, they said it would be difficult to get the car back because it was already at the Port of Wilmington - which was another lie. When we called them on this fact, the Sales Manager blamed the young salesman for this major screw up. I would DEFINITELY not buy a car from this dealership. This situation makes you wonder what else they are up to. More

GREAT EXPERIENCE I just purchased a Lexus from Lexus of Wilmington and am extremely happy. I had found the best price Lexus online and contacted Doug from Lexus who a I just purchased a Lexus from Lexus of Wilmington and am extremely happy. I had found the best price Lexus online and contacted Doug from Lexus who assisted me with trading in a leased car and purchasing my new car. I drove from NJ to Wilmington mainly because of the pricing AND because I felt that Doug really went the extra mile to assist me with trading in a leased car that had payments remaining. Overall the staff was amazing. Doug and Brian were very professional, patient and kind, along with the other staff members. I will definitely refer Lexus of Wilmington and return for another Lexus More

Consistently Amazing! This dealership provides premium customer service. They are fast and friendly. They exceed the expectation in making you feel like a valued customer. This dealership provides premium customer service. They are fast and friendly. They exceed the expectation in making you feel like a valued customer. The Best! More