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Suburban Cadillac of Troy
Troy, MI
199 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Cadillac Buick.
Professional, certified sales staff - Cadillac Buick has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Cadillac Buick dealer in the area - Suburban Cadillac Buick is the Cadillac Buick sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Family-owned business - Suburban Cadillac Buick, a member of The Suburban Collection, Michigan's largest dealer group has been family owned since 1948.
Thousands of Used Cars - Being part of The Suburban Collection gives us access to over 2,000 used vehicles in the metro Detroit area.
Experienced service department - Our technicians have been trained to work specifically on Cadillac Buick vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can provide a free multi-point vehicle inspection with every service!
* Figures current at the time this was posted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 199 reviews
April 12, 2024
Our experience at Suburban Cadillac couldn’t have gone better. Thanks to Ryan Ford, and the rest of the team, we were able to purchase the Cadillac we wanted at a great price. It took five days. Wow! Terr better. Thanks to Ryan Ford, and the rest of the team, we were able to purchase the Cadillac we wanted at a great price. It took five days. Wow! Terrific 🎉 More
by brochujr
Employees Worked With
Helpful March 26, 2024
My dealer (Josh), and finance contact were great to work with and explained everything I needed to know. Great experience overall! with and explained everything I needed to know. Great experience overall! More
by Matt M.
March 16, 2024
I wish I could give the service department of this dealership 0 stars. They are dishonest, unethical, and have the worst customer service I’ve ever experienced. I was told I had almost 9k worth of r dealership 0 stars. They are dishonest, unethical, and have the worst customer service I’ve ever experienced. I was told I had almost 9k worth of repairs needed, and I should just consider turning in my car to get a new one. Which ended up being a complete lie, parts they said needed a rebuild only need seals. Took to an independent mechanic and had everything fixed for $1000. Car drives like new again. Also, I was never told I needed a complete brake job until the car was screeching. Despite me coming there religiously for oil changes. I had to follow up with these people about my car. I never received ANY communication in regards to the status of what they could offer me in terms of repair (this is prior to taking my vehicle elsewhere) after I was told they would get back to me in a couple of days. I was told they would open a case with GM, but received zero follow up. Even the service manager didn’t get back to me after I escalated my case. I would never go to a suburban group and never recommend them to any of my colleagues. Several of my fellow doctors and nurses have inquired about needing new car and I make sure to tell them stay FAR away from suburban cadillac. More
by Marie713
Employees Worked With
Matt Holiak
February 21, 2024
Alexis was awesome and got me exactly what I wanted for the right price. She was super responsive to all communication which was a big plus. the right price. She was super responsive to all communication which was a big plus. More
by Ryan.sczomak
Employees Worked With
Alexis Katanski
January 26, 2024
Very customer friendly. They listen to customers needs and wants. They work very hard to meet what the customer is looking for and meeting there budget. They listen to customers needs and wants. They work very hard to meet what the customer is looking for and meeting there budget. More
by Dan Dawson
Employees Worked With
Wade Roberts
January 17, 2024
My compliments and appreciation for the courtesy and support I received in all departments at Suburban Cadillac. Jack in Service went above and beyond providing me with the impulse to salute this dealer support I received in all departments at Suburban Cadillac. Jack in Service went above and beyond providing me with the impulse to salute this dealership and recommend highly with my gratitude. More
by LoriJeanne
Employees Worked With
Jack Bergman
