Fox Valley Volkswagen Crystal Lake

Quick and Painless Andrew and associates did a great job handling my family and I when we came in recently to buy a car. The car we came to look at was in poor condition Andrew and associates did a great job handling my family and I when we came in recently to buy a car. The car we came to look at was in poor condition so Andrew showed us a car that fit our budget better and our needs. I will be keeping his business card for future purchases. More

Seriously the most amazing dealership I have ever worked wit These guys have gone above and beyond to help me out! I started coming here last winter to just get set up with floor mats and Matt Pease at the servi These guys have gone above and beyond to help me out! I started coming here last winter to just get set up with floor mats and Matt Pease at the service desk set me up. I came back in a number of times just to get little things touched up on, Matt took care of me and my Tiguan. A few weeks back I had an issue with my car and took it to another local service shop between the rental and repair it was an arm an a leg, a week later the check engine light went on and I took it back to Crystal Lake this time and found there was an issue with my turbo (Alan Rzewnicki in service repaired and did a spot on job), they not only took care of the charges under my warrenty but set me up with a rental no charge for a week and were able to get me money back from my other repair. When I got my car back and we started discussing possibly getting a trade in because my Tiguan was almost up on its Warrenty miles and I was at the point that I would of had to have my rear breaks done. Derek Erickson (my sales guy) and Derek Gruendemann (the sales manager) said give us a week or so to find something that fits what you are looking for or come back in before you hit your warrenty miles. I returned 2 weeks later and they had not quite found anything yet but they gave me a car to drive for another week so that I didn't go over in milage. After looking and really listening to what it was that I needed out of my car they came up with putting me in a brand new 2015 Tiguan that worked in my roll over and had the best option for payment and considering how may miles I put on my cars for work I wouldnt have to trade my car back in for a few more years then my last Tiguan. They even threw in tinting the windows. As for when it came to signing all of my paperwork John Larson had me in and out of finance within 15 min. Overall this dealership has really bent over backwards in helping me out with my last car and with my new car and I am not even mentioning everything that they did for me. I will never use another dealership as long as I live in this area. (and even if they werent VW I would still use these guys to help me with my cars). More

"Great expereince" No Slimy car salesmen tactics here. Derek Erickson our salesman was excellent , From the initial calls from an internet ad to the final deal, these we No Slimy car salesmen tactics here. Derek Erickson our salesman was excellent , From the initial calls from an internet ad to the final deal, these were great people to deal with. Friendly, knowledgeable, The salesperson was friendly, open and honest about pricing. More

Grant Is Great ! I bought a 2012 Nissan Versa , and I LOVE it . Grant was very patient with me test driving a few different cars. He was very nice and personable. I I bought a 2012 Nissan Versa , and I LOVE it . Grant was very patient with me test driving a few different cars. He was very nice and personable. I usually feel nervous at car dealers, but not this time. It was a wonderful experience and I will be going to him for my future car purchases. Thank you Grant ! More

Good expereince The salesperson was friendly, open and honest about pricing, trade and inventory issues. He responded to inquiries via phone, email, text whatever... The salesperson was friendly, open and honest about pricing, trade and inventory issues. He responded to inquiries via phone, email, text whatever... very good to work with. The managers worked with me to get a deal with a best possible price and trade in. The buying process was very easy once we agreed on terms. I would work with this dealership again. More

Easy with no pressure Very friendly and honest. Great place to but. My 2015 Golf Wagon was the right price without the usual hassle. Great salesman Mr. Derek Erickson. H Very friendly and honest. Great place to but. My 2015 Golf Wagon was the right price without the usual hassle. Great salesman Mr. Derek Erickson. He gave good advice and guidance throughout the process and was very professional and knowledgeable. More

Great Sales Guy I've been looking at used vehicles with Evan Potter for the last 2 weeks and have really put him through the ringer, but he has been more than helpful I've been looking at used vehicles with Evan Potter for the last 2 weeks and have really put him through the ringer, but he has been more than helpful and patient even though we still haven't bought a car. I was in the car business for almost 20 years and would have loved to have managed a young, bright and courteous salesman like him. Thanks for the help. More

Special Touareg When the interior/exterior color combo we wanted was not in stock, our friend who works for VW was able to locate a vehicle being shipped in and had i When the interior/exterior color combo we wanted was not in stock, our friend who works for VW was able to locate a vehicle being shipped in and had it delivered to our local CL dealership. Not only was the vehicle impressive upon arrival, we received a great purchase price (due to the friends and family program) and no-hassle, friendly customer service. Would have liked to get more for our trade given its outstanding shape and unheard of low miles, but a lesser than value is to be expected as part of the standard new car buying experience. Our sales person, Jim Conklin, was terrific to work with and a true asset to the overall experience. More

Passat The Passat I purchased had marks on the matts, and the gas tank was on almost empty. Very disappointed. it was late at night, and sales person was to The Passat I purchased had marks on the matts, and the gas tank was on almost empty. Very disappointed. it was late at night, and sales person was too busy for me. More

Great experience From the initial calls from an internet ad to the final deal these were great people to deal with. No Slimy car salesmen tactics here. Derek Erickson From the initial calls from an internet ad to the final deal these were great people to deal with. No Slimy car salesmen tactics here. Derek Erickson our salesman was excellent , Friendly, knowledgeable, not high pressure. Everyone greeted us from the beginning and they all were friendly and helpful. More