Sandy Sansing Chevrolet

the worst experience of my life. To many problems to list. Bought a new traverse from Sandy Sanding. We have had the car in for service then we have used it. We went back three times To many problems to list. Bought a new traverse from Sandy Sanding. We have had the car in for service then we have used it. We went back three times to get an oil change fixed, are car was leaking oil after it was serviced. The last time we took it back they fixed the oil leak by replacing the oil filter. On my wife's way home after the third visit she got a call....they had forgot to put the dip stick back in. An oil change is one of the easiest things to do and yet took three times to get it right and then they forget the dip stick. This is the least minor problem. We have had six more serious situation that took them several times to do fight. Our car, with 17,000 miles on it has been in the shop for 11 days. When my wife stopped by yesterday to get some things out of it, the engine was sitting on the floor next to the car. More

I bought a used car from sandy sansing Chevrolet pensacola, I had the best sells person ever, his name is John nudo, he made the experience fun.. I've bought many cars and have never been treated better and had I had the best sells person ever, his name is John nudo, he made the experience fun.. I've bought many cars and have never been treated better and had so much fun doing it... The used car manager Sean Powell was really nice and easy to deal with, in closing, I will send friends and family to Sandy sansing Chevrolet, ask for John More

Not clear on the expenses of work My dad took his Nissan truck in to the service department at Sandy Sansing in Pensacola to have it diagnosed for an overheating problem with the radia My dad took his Nissan truck in to the service department at Sandy Sansing in Pensacola to have it diagnosed for an overheating problem with the radiator. He was told that there was a $105.00 diagnostic fee that would be charged and later applied to the work. They worked up an estimate of over $3,000.00 of things that could be done to the truck, some things were about the overheating others just work that was suggested. He decided to take it somewhere else for the work but told them to do an oil change and an allignment to use up the $105.00. We get there to pick up the truck and are now being charged $213.00 for the diagnostic fee and the work. The manager said that it would only apply to the "overheating" problems not the other things on the list that they gave him. I don't feel that this was a fair or clear representation of the "credit". The items were on the estimate so we assumed that they could be used. More

Jackie aka Helen Helen Keller Recently purchased a great car from the dealership. The car is great the dealership leaves a little to be desired. General manager is scared to take Recently purchased a great car from the dealership. The car is great the dealership leaves a little to be desired. General manager is scared to take customer calls. An administrative aide not customer service told me unless she saw it it did not exist. The paperwork had to be seen by her or she totally ignored what had happened. They sold a great car at a decent price. From there the dealelship is way below average. They promise things that they won't do. Enough said good cars ok sales guys management just doesn'"t care about anything but the money. More

Praises... Saturday started out terrible, we went to another local dealer that was not even willing to work with us. We went to Sandy Sansing because he has such Saturday started out terrible, we went to another local dealer that was not even willing to work with us. We went to Sandy Sansing because he has such a good name and reputation; so glad we did! Brian M. met us and asked what we were looking for; I told him right up front VERY STRICT AND TIGHT LIMITATIONS. He said OK, I can work with many, let's see what we can do! Positive, Positive, Positive!!! We truly made them work that day.... Brian had recently got back into the auto sales business and was learning the computer paper work side... asking his boss questions that he couldn't answer and coming back quickly to us with answers...once we found THE vehicle for us; Brian moved us into Chuck's office for the final paper signing process. Chuck had the best personality and made signing the next 6 years of our life away, very enjoyable. The overall experience made us rethink the old stereotypical bad salesman ploy. Just absolutely wonderful gentlemen and I would whole heartily recommend them to anyone! Key is: start your experience off by asking for Brian M. as your salesman! More

service dept. is not trustworthy Took my silverado in to have a warrantied part replaced. They broke the part attached to it that wasn't under warranty , and i had to pay for the part Took my silverado in to have a warrantied part replaced. They broke the part attached to it that wasn't under warranty , and i had to pay for the part. Truck only has 44000 miles on it and i bought it brand new from them , and had bought another brand new truck from them previously. The service manager offered me a free oil change, i don't trust them being anywhere around my truck. More

Sleazy sales tactis using a bait and switch with vehicles. I was looking to purchase a used Cadillac after leasing with Nissan for the past 6 years back home in NJ. I found a 2013 ATS that ended up being at a I was looking to purchase a used Cadillac after leasing with Nissan for the past 6 years back home in NJ. I found a 2013 ATS that ended up being at a dealership in Foley, AL that is owned by Sandy Sansing. I had spoken to Kristin Moffitt who is with the dealerships internet department about the vehicle. It is listed at 22k with 33k miles. She told me they could pick it up and bring it to Sandy Sansing in Pensacola and I told her to let me know when they get it and I would head up there being I live an hour away. I received an email from her on 1/3/14 in the morning saying someone was going to the dealership in AL, picking up the car today and bringing it to the Pensacola and she would let me know once it arrived. About an hour later I received another email saying it had arrived. I even responded asking" it's at the dealership in Pensacola"? She responded it was and gave me the address and said it was at the Nissan dealership. I contacted a sales guy I had spoken to last time I went up there looking at an Infinity they had and advised him of the car and that I was heading up there. The salesman told me he would get the car and have it ready when I got there. He called me back advising the car wasn't there and it was in there AL location. I explained that Kristin Moffitt told me several times even by email that the vehicle was there and they brought it from AL. He advised they didn't and the two ATS they had were 25k and 27k. I contacted the GM and told him about this. I explaining the entire story, told him I have all the emails saying a sales manager was picking it up from the Alabama location and bringing it to Pensacola and then telling me it's there. I told him Jason (sales guy) told me it wasn't there and no one picked it up. The GM said he would look into it and make sure it's not there and get back to me. Never heard back from GM. Sales guy (Jason) ended up texting me a short time later that the car is still available and in their AL location and I could meet him at the dealership and drive up there with him if I want. I told the GM my wife and I just moved down here and my wife just got a new lease from Sandy Sansing and that I nor her will ever get another vehicle at their dealership again. This is a sleazy practice and they allow an employee to knowing lie about this and wasting an hour drive for a car she knew no even brought to the location. I wouldn't buy a vehicle from this dealership if it saved me two thousand dollars. These tactics aren't used by reputable dealerships up north. Was not sati. sfied with the GM handling of this. Kristin Moffitt knew very well she was lying about the vehicle not being there and should be fired for doing so. Since she's still employed and the lack of response from the GM it's safe to say this is a typical practice at Sandy Sansing and no action is taken when they do this. I have all the messages and emails from Kristin Moffitt and will be filing complaints with the BBB and appropriate agencies so others are aware of this. Michael Price More

awesome experience I had a awesome experience,,my salesman was the best the whole experience with everyone was just awesome,,they made sure that I was satisfied,,,thanks I had a awesome experience,,my salesman was the best the whole experience with everyone was just awesome,,they made sure that I was satisfied,,,thanks More

Seniors Beware My 84 yr old grandmother took her 2008 Chevrolet impala to the service department because the check engine light came on. As expect, it was the 02 se My 84 yr old grandmother took her 2008 Chevrolet impala to the service department because the check engine light came on. As expect, it was the 02 sensor. They charged $115 to run a diagnosis and Lenny recommend the repairs and service listed below. She bought the car new and has taken excellent care of it having all recommend maintenance and oil changes done every 3 to 4k miles. Currently, the car has 53k miles and runs great. The car does need brakes and tires which I am taking car for her. Thankfully she did not have any repairs done, but I hope other seniors are not being taken advantage. My grandmother is thinking about purchasing a new vehicle, but not I will recommend not going to SS. Let me know what you think. 02 sensor = $98 Front pads = $186 Rear pads = 182 Brake Flush = $98 Front crank seal = $161 Oil pan gasket = $666 Intake gasket, VC gaskets, oil pump seal, o rings = $929 Coolant Flush $125 Oil & Filter $30 ( she had her oil change 2500 miles ago and looked good to me) Power Steering flush $95 Battery Service $30 ( Why not just buy a new battery) Alignment $90 Total: $2690 More

Excellent Service by Salesfolk Although we purchased a 2014 Chevy Impala from another local dealership, it wasn't because of the service or the shopping experience. Sandy Sansing's Although we purchased a 2014 Chevy Impala from another local dealership, it wasn't because of the service or the shopping experience. Sandy Sansing's Chevrolet dealership offered us competitive pricing, a professional sales force, and excellent customer service. We went with the other dealership simply because of the color of the vehicle the other dealership had on the lot. We have purchased 2 cars and 1 truck from Sandy Sansing, and would recommend Chris Lewis or Jo Reese as fine, honest salespeople. More