Honda of Lisle

Great Experience at Honda of Lisle Sales Although the process of deciding whether to buy new car can be difficult and stressful, Mark Petersen and Mark Hammond made it an easy by helping us a Although the process of deciding whether to buy new car can be difficult and stressful, Mark Petersen and Mark Hammond made it an easy by helping us assess our personal situation and logically look at our options. You can trust these men to care about what's best for your family and find a car that serves you well. For a non-pressured, service-oriented experience, ask for Mark--either one. :) We bought a Honda Pilot and are very pleased with the car and the buying experience. More

best shopping experience Me and my girlfriend Stacie came here shopping for her new car on Wednesday. We have been to several dealerships and test drove many cars. It was poss Me and my girlfriend Stacie came here shopping for her new car on Wednesday. We have been to several dealerships and test drove many cars. It was possibly the best buying experience ever and it wasn't even me buying the car. Our salesman Bob Wolf was terrific and very kind. Wasn't pressuring at all. We test drove the Honda Accord and it was such a nice car it made my want one myself. Bob gave us a good deal and my girlfriend left the lot a 30 mins later with biggest smile on her face. I will for sure be coming back to trade in my Kia for a honda. Hopefully bob can get me out of my current loan with kia that put me in a deep hole. thank you guys so much. and thank you bob for everything More

Lifetime Honda buyer and this place does it the best Greeted by Robert when I went in to look at a 2016 Pilot. Was looking for a specific color which they had but he took me to their new car lot to show Greeted by Robert when I went in to look at a 2016 Pilot. Was looking for a specific color which they had but he took me to their new car lot to show it and found out that it had just been unloaded of the truck so would have to go thru a process for me to get it. Within next two hours car was ready, we settled on a price without any pressure or added salesmanship for things I did not need. Finally he drove the car to my house so my wife could see it and ok the color and back to dealer so we could finish the purchase. Very happy with how all of this was done. Will be back here the next time Santhosh More

Great experience I had a great experience at Honda of Lisle. Debby Pierce was a great salesperson to work with, and I never felt pressured. I felt they were fair with I had a great experience at Honda of Lisle. Debby Pierce was a great salesperson to work with, and I never felt pressured. I felt they were fair with the sale, and I would recommend this place to anyone I know looking to buy a car. More

Very pleasant and easy experience Sager Romman, our salesman, made myself and my daughter feel confident we were in the right place to lease a car. Segar clearly explained the process Sager Romman, our salesman, made myself and my daughter feel confident we were in the right place to lease a car. Segar clearly explained the process and options to us . The 'store' was bustling and everyone was being taken care of. I was able to test drive the Honda I was interested in and have questions answered to my understanding. I love my Honda Civic - the color - and everything about it. Thank you Segar. Elizabeth Chalberg Wheaton, IL More

Great Experience at Honda of Lisle I just bought a new 2015 Honda Accord LX. The negotiations were done on line (website) and the price was the best in the area. Friendly staff helped m I just bought a new 2015 Honda Accord LX. The negotiations were done on line (website) and the price was the best in the area. Friendly staff helped me find the right car. Very happy with this Store! Great experience! More

Mike was great Great experience 2x now Only issue was it was busy and we waited for a while despite having an appointment Mike stepped in and was great all the Great experience 2x now Only issue was it was busy and we waited for a while despite having an appointment Mike stepped in and was great all the way. No pressure. Very knowledgeable. And easy to work with. We recommend Mike! More

Excellent Service Great sales experience with Scott Heger! Love my new Accord! This is the third car that I leased with this dealership. Looking forward to many more. Great sales experience with Scott Heger! Love my new Accord! This is the third car that I leased with this dealership. Looking forward to many more. More

Atrocious Customer Service - 6 trips to replace side mirror The customer experience that I had was atrocious. The person in the Parts department that I spoke to several times is not only incompetent at performi The customer experience that I had was atrocious. The person in the Parts department that I spoke to several times is not only incompetent at performing his job but communicated with me in an accusatory/unapologetic tone that suggested that I was responsible for all of the mishaps that took place. I believe that my experience showcases a lack of communication between the parts department and the service department, in addition to a lack of respect for customers. The customer service that I received was closer to the service expected from a visit to the DMV, far from the "truly exceptions service' that Honda of Lisle prides itself on. I was truly disappointed with my experience. I believe that my experience at Honda of Lisle merits feedback. I want to start by giving you a summary of my experience I had at Honda of Lisle. On June 8th I came into your dealership to order a passenger-side mirror. I was told by the parts department that my part will be in the next day, that I should drop off my car in the morning and your complementary shuttle would take me to work. I come in the morning, talk to the parts department and the service department, drop off my car, and take the shuttle to my office in Oakbrook. As I arrive to my office, I receive a call from the service desk telling me that the part had not come in and that I should have waited until I received a phone call from the parts department to tell me that my part should have came in. I then take the shuttle back to the dealership, pick up my car, and drive to my office. I proceed to wait patiently for two weeks and do not receive any phone call from the parts or service department. I call the parts department June 19th and am informed that the part came in the previous week and that I should have brought in my car for service. On Monday, June 22nd I bring in my car in the afternoon, schedule a service appointment, promised completion by 5pm and am shuttled to my office in OBT. I receive ANOTHER phone call later that after noon while I am at work informing me that the Parts department ordered the wrong side mirror and that I should come pick my car up and come back the next day. I come back the next afternoon and drop off my car, pick it up (fixed) later that afternoon and pay full price, $80 for service and $200 for the part. I walked into the dealership a total of SIX TIMES, waited 22 days for a side mirror, and was bounced around like I was in an airport in the middle of a snow storm. The staff lacked humility, competence, and communication skills. (However, at the tail end of my journey there was a customer service member named Arthur that was very kind and respectful.) I tried to contact the manager several times to provide feedback from my situation but was never able to catch him. Unfortunately, this was my first experience with Honda of Lisle and my first bad experience with Honda. I feel like I must share my opinion of your dealership accordingly to let people make more informed decisions on their choice of what dealership to go to. More

Scott Heger is the Best Scott Heger was excellent. He was a perfect fit for us and very happy he handled our sale. We appreciated his no pressure approach. Scott knew when to Scott Heger was excellent. He was a perfect fit for us and very happy he handled our sale. We appreciated his no pressure approach. Scott knew when to interject to give us some guidance and vehicle info and at the same time gave us the space we needed while looking and contemplating models. The experience was wonderful and we had a great time. We would definitely come back again and ask for him. Honda of Lisle is lucky to have Scott and I have come across many sales folks who could learn a thing or two from him on customer interaction. Can't say enough good things about him. Thanks again Scott. More