LaFontaine Cadillac Buick GMC

Service Dept. I very much appreciate the professionalism of the dealership and appreciate the hospitality, the waiting area and the beverage are great. Two concern I very much appreciate the professionalism of the dealership and appreciate the hospitality, the waiting area and the beverage are great. Two concerns I have are the length of time it takes to get an oil change. My last two visit have been an hour and an hour and 10 min. That's way too long for an oil change, I really need a reason to go to you versus a quick change where I can get it under 1/2 hour. The second complaint is the last two oil changes have left oil spots in my garage where either the plug wasn't put all the way in or the access oil in the area was wiped good enough, both of the are reason I really need to think about before I return as a customer for an Oil Change. More

Great Dealership Great Service Having trouble with the radio & cell phone connection. As always we receive very good service & appreciate the knowledge, honesty & yes the friendly Having trouble with the radio & cell phone connection. As always we receive very good service & appreciate the knowledge, honesty & yes the friendly welcome. All of the service representatives our well trained but I would like for your dealership to know that Jay was especially helpful. Also we send many of our friends & family to purchase new veiacals from Bo. Excellent Sales Rep. Again thank you Jay. More

Leasing a new vehicle from Lafontaine. Bill Fuedale was a excellent salesperson with helping Michele and I select our new GMC Terrain Lease. It was a very smooth transaction. We look forwar Bill Fuedale was a excellent salesperson with helping Michele and I select our new GMC Terrain Lease. It was a very smooth transaction. We look forward to working with Lafontaine and it's staff in the future. Thanks! Best Regards, John and Michele Foley More

BEST Car Shopping Experience After visiting a handful of dealerships and having nothing but negative experiences, I was referred to Klint at LaFontaine Buick GMC Cadillac by a for After visiting a handful of dealerships and having nothing but negative experiences, I was referred to Klint at LaFontaine Buick GMC Cadillac by a former coworker. From the moment I walked in the door, I knew it was going to be a great experience. Kelli greeted me and grabbed me a cup of coffee. (So nice!!) Klint was with another guest when I arrived so I was taken to his assistant, Ron. Ron took down all of my details - current vehicle, what I was looking for (white Buick Encore), price range, etc. Ron and Klint found the exact car I was looking for and gave me the keys to test drive while they ran some numbers. By the time I made it back to the dealership, they had an offer waiting for me and it was the best offer I had seen at any dealership. I was blown away by how well they worked with me that I thought there had to be a catch! Nope - they are just wonderful people to do business with and want to make the customer experience a positive one. Ron helped me set up my OnStar services and took my car to be detailed. Klint introduced me to David to finish signing the papers. David was dynamic and made signing what feels like 8,000 pages of documents much better! I then got my keys and headed home in my new whip! I arrived at the dealership around 1:30 p.m. and was out of there before 5:00 p.m. - keep in mind, this was a Saturday AND their second to last sales day of their month, so it was very busy. Putting that into perspective, it was a very short process. I have nothing but positive things to say about LaFontaine, as well as Klint, Ron, David and Kelli. Everyone was kind and personable - I felt like they truly cared about me. The entire car buying experience at LaFontaine was exactly how buying a car should be - fast, easy, fun! Thank you to all at LaFontaine!! More

Great Sales Experience I had an outstanding sales experience with Luke Field when purchasing a new Cadillac. He was very fair, transparent and made the process very easy for I had an outstanding sales experience with Luke Field when purchasing a new Cadillac. He was very fair, transparent and made the process very easy for me. I made one initial visit to the dealership and with his follow up and detail I was able to complete all paperwork and have the vehicle delivered to my home within a few days. Excellent sales person, really looks to meet the customer's needs. More

free car wash after having service on my car, I had a complimentary car wash. I think it was dirtier when I left than when I came in. everyone should take pride i after having service on my car, I had a complimentary car wash. I think it was dirtier when I left than when I came in. everyone should take pride in their work whether they are the CEO, salesperson or the car wash employee. my car was not the cleanest when I arrived but it looked like it was just rinsed off then wiped, smearing the dirt around. I just hope the dirt didn't scratch the paint. I'm really not happy with that service. I'm not certain of the person that checked my in for the service. More

LaFontaine & Joseph Vulaj I would highly recommend going to Lafontaine and using Joe Vulaj as your car dealer. He is amazing!!! Finding the right car looking at Cadillac is n I would highly recommend going to Lafontaine and using Joe Vulaj as your car dealer. He is amazing!!! Finding the right car looking at Cadillac is no problem!! Joe helped find the right price! He is so friendly! He always made me feel welcome. I never felt stupid for asking for help or not knowing something. He is very good at his job!! I will always come back to Joe Vulaj! I love my Cadillac but I also love how nice and kind Joe was during this experience! This was my first Cadillac! Now I'm hooked! More

Awesome dealership with awesome salesman! Have nothing but good things to say about this dealership! Very trendy and modern. They have a store and coffee shop in there. Dealed with Bob Anderso Have nothing but good things to say about this dealership! Very trendy and modern. They have a store and coffee shop in there. Dealed with Bob Anderson. He was extremely helpful and helped to get us into the vehicle we wanted! Not your typical pushy salesman! I would go back to him in a heartbeat! Jim was very good in the closing also! More

Bill has always made our buying experience Great!!!! The dealership is so friendly. ,and clean . We have told many people about dealership .The follow up calls are so nice. I love my Cadillac , The dealership is so friendly. ,and clean . We have told many people about dealership .The follow up calls are so nice. I love my Cadillac , More