Subaru Superstore

Carlos was awesome Our experience was great. Ask for Carlos - he's professional, authentic, & helpful. The sales process was low pressure & fairly streamlined. I'd defi Our experience was great. Ask for Carlos - he's professional, authentic, & helpful. The sales process was low pressure & fairly streamlined. I'd definitely recommend Carlos at the Subaru Superstore. More

very comfortable experience Very nice experience and great friendly customer service throughout the whole process. It was hard for me to trade in my old vehicle that I had a ver Very nice experience and great friendly customer service throughout the whole process. It was hard for me to trade in my old vehicle that I had a very long time but everyone was so comforting and sympathetic to my anxiety. I would highly recommend this dealership. More

Worth the Drive from Tucson! Exceptional Service! I had a wonderful experience purchasing a new Subaru Outback at the Subaru Superstore working with Carlos Otero. After multiple visits and failed nego I had a wonderful experience purchasing a new Subaru Outback at the Subaru Superstore working with Carlos Otero. After multiple visits and failed negotiations with our local Tucson Subaru, I decided to see what the Subaru Superstore in Chandler could offer. With just one call, Carlos was able to get me an excellent price on the exact vehicle I wanted. Carlos was kind enough to answer all of my additional questions by text and phone that evening, so that I could make sure everything about the vehicle was exactly what I was expecting. I drove up to Chandler the next morning and could not be more satisfied with the quality of service I received from Carlos and everyone else on the team! Carlos made sure that my vehicle was reserved and ready for me to look over right when I arrived. Within just a few hours, we had all of the paperwork signed, the accessories I requested were installed, and the car was detailed and ready to go! The staff walked me through every new feature on the car and made sure that every question was fully answered before I drove back to Tucson. I am so glad that I decided to make the call and the trip up to the Subaru Superstore! Thank you Carlos and the rest of the team for helping me get the vehicle I wanted at the right price within 24 hours of my call! I could not be more pleased. More

Classy Organization I had the pleasure of buying a used Chevrolet Impala from Bouvier Brandon in December of 2015. Having been burned buying a used car before I was skept I had the pleasure of buying a used Chevrolet Impala from Bouvier Brandon in December of 2015. Having been burned buying a used car before I was skeptical at first, but Bouvier was a class act. I enjoyed both working with and chatting with Bouvier. My situation was more complicated than I anticipated as I had an outstanding loan on a totaled car, and despite the fact that I had discussed it with my bank 2 weeks in advance they still dropped the ball, but Bouvier and the finance folks held my hand the whole way through even though I am sure I was one of their smaller customers. The sticker price on the car was reasonable, and I was able to negotiate a further discount of about 5% without a lot of hassle. I am especially impressed that their fees are far less than some of the other places I've looked. I've only had the car a couple days but it appears to be in perfect working order. If these folks have the car you are looking for I would really encourage you to give them a shot. If your experience is similar to mine you will leave very happy. More

Smooth Everything went smooth. Great dealership all around. From the sales department to the finance department and the service department just great friendl Everything went smooth. Great dealership all around. From the sales department to the finance department and the service department just great friendly people. Just picked up a new Sti and I couldn't be happier. Thanks for the wonderful experience Subaru superstore! More

Best service in the East Valley A+ for customer service. Easiest purchase for a used car I have ever experienced. Honest and trustworthy. I would highly recommend Carlos Otero as he A+ for customer service. Easiest purchase for a used car I have ever experienced. Honest and trustworthy. I would highly recommend Carlos Otero as he is down to earth and friendly. He did everything he could for me to make this the best car buying experience. I will continue to service my vehicles at Subaru Superstore because of my positive experiences with the staff there. More

An enjoyable experience buying our car The last new car I bought for myself was a 1977 LTD, purchased before getting married. Since then, my wife has had 5 new vehicles, while I've driven The last new car I bought for myself was a 1977 LTD, purchased before getting married. Since then, my wife has had 5 new vehicles, while I've driven either hand-me-down cars or used cars. With our kids grown and gone, my wife and I agreed that my next car would be one of MY choosing, as it will likely be the last car we purchase new. And after 10 years of driving our 2002 Honda Civic (as great a car as it's been), I wanted a vehicle that sat up higher, with better visibility and easier access getting in and out. So after months of reading online reviews, I narrowed my choice to the Ford Escape, Mazda CX 5, and the Subaru Forester and Outback. We visited local dealers and did our test drives. For Subaru, we had a family recommendation to see Morgan Trzaskos at the Subaru Superstore. Although this dealership is an hour from our home, we made the trip to see him, and we're thankful that we did. Although I had already studied the Forester and Outback, Morgan patiently filled in more details, which is important given the increased electronics in today's cars. The Superstore is spacious, modern, and clean, and everyone was friendly and helpful, but never pushy. After our visit and test drive, Morgan checked in occasionally by email or phone, to see if we needed more info - again, low-key and no pressure. We also visited two other Subaru dealerships much closer to our home, but our experiences there were exactly what I remember and dislike about buying a car (i.e., high pressure, pestering, and trying to sell you what they have and not what you want). When I finally got fed up with the same-old, same-old at the other dealerships, we chose to go with the Subaru Superstore. We went through the Costco auto buying service, so that helped reduce our negotiations. We communicated with Morgan via emails and ended up with a very reasonable price for an Outback. Morgan and Josh Decker were very good to work with. We drove to Chandler, ordered our car, and six weeks later returned to pick up our Outback. At delivery, Christine Weber patiently showed us the key features of our car - something we've never encountered before. Although I still have studying to do in the owner's manual, the time that Christine spent with us answered many questions. We love our Outback, and we look forward to the Superstore owners building a dealership closer to our home - planned in about a year. From start to finish, Morgan and the other team members were genuinely interested in us having a positive experience, and we did. We recommend this dealership to anyone who wants the rare experience of actually enjoying the car-buying adventure. More

What a Wonderful Experience Carlos was amazing and couldn't have made this experience go any smoother than it did. Carlos is an exceptional employee who is genuine and profession Carlos was amazing and couldn't have made this experience go any smoother than it did. Carlos is an exceptional employee who is genuine and professional. Thanks Carlos! More

Great experience I went into Subaru Superstore to look at a used car I had found on their online inventory. We went on two test drives within a week, one with Seton an I went into Subaru Superstore to look at a used car I had found on their online inventory. We went on two test drives within a week, one with Seton and one with Charlie. Both were very patient, knowledgable and friendly. Even though the car I was test driving was not a Subaru, they provided very valuable information about the car. The salesmen provided all of the details about what the dealership has invested into the car-the list was very impressive! I ended up buying the car and am so impressed with the whole car buying process from this dealership. I was never pressured to buy, there were no silly added on fees like other dealerships have, and they reconditioned the vehicle very well. Seton and Charlie went above and beyond to make this experience awesome for us. Mark handled our financing and he was also great. The finance process was quick and easy. I love my new car and I definitely recommend this dealership! More

Considerate and honest sales We found the sales personnel at Subaru Superstore of Chandler to be straightforward and honest about the vehicles and their merits. There was no press We found the sales personnel at Subaru Superstore of Chandler to be straightforward and honest about the vehicles and their merits. There was no pressure, which was much appreciated. Questions were answered clearly and time given for thoughts and questions. Hesitation and consultation were encouraged. Matt Pompay was congenial, pleasant, and effective in providing the information we needed and walking through the mechanics of the sale. More