Mercedes-Benz of Louisville

Superior Service From start to end Tafel was above excellent. Tony, our sales rep, was absolutely wonderful. We were not the easiest of clients. We literally test drov From start to end Tafel was above excellent. Tony, our sales rep, was absolutely wonderful. We were not the easiest of clients. We literally test drove every make and model. We came, left, came, left, came and left over a period of a couple weeks. Tony never made us feel we were aggravating or wasting his time. He feels like family now. We found the vehicle we wanted and the process was so smooth. I cannot say enough good things about everyone we have encountered at Tafel. More

Quick & Easy We ordered and purchased a 2016 smart car from Tafel Motors. Though they are primarily a Mercedes Benz dealership, they treated us graciously and were We ordered and purchased a 2016 smart car from Tafel Motors. Though they are primarily a Mercedes Benz dealership, they treated us graciously and were extremely helpful. I also appreciate the use of technology (texting documents, providing information via email) rather than having to run these back and forth. Genuinely pleasant folks to work with. I hope this is the beginning of a long relationship. More

Great Experience in buying my Car I bought my Mercedes-Benz 2016 GLE from TafleMotors, it was the best experience car buying for me. They have fulfilled every aspect of my request an I bought my Mercedes-Benz 2016 GLE from TafleMotors, it was the best experience car buying for me. They have fulfilled every aspect of my request and answered all my questions. Very professional, Overall it was pleasant. More

Professional and courteous dealership My grandson and I visited Tafel Motors in Louisville on November 27, 2015. My grandson is very knowledgeable about the Mercedes Benz product. He is e My grandson and I visited Tafel Motors in Louisville on November 27, 2015. My grandson is very knowledgeable about the Mercedes Benz product. He is encouraging me to purchase a MB for my next vehicle. While at Tafel Motors my grandson purchased a MB jacket and I drove a 2014 GLK. Our sales representative was Charles Bleuel. He was very courteous and professional and answered all our questions about the GLK. Our experience at Tafel Motors was pleasant and we were treated with respect. More

Normal svc appointment As usual, my visit and svc were hassle-free. My car was ready as promised. No problems. George took care of everything, also as usual. I was also th As usual, my visit and svc were hassle-free. My car was ready as promised. No problems. George took care of everything, also as usual. I was also there to order my new 2016.In and out in less than an hour. More

Pleasant, no pressure Very professional, product knowledge was great. Sales associate was easy to talk to and no pressure. The show room had a very professional atmosphere. Very professional, product knowledge was great. Sales associate was easy to talk to and no pressure. The show room had a very professional atmosphere. The sales manager introduced himself and was himself professional. I would have to say every time I have visited this dealership I am always impressed. Store appearance is top notch. More

Service above and beyond! An overwhelming customer service experience. Will recommend to everyone I know. Top notch from start to finish. The car is amazing but the customer An overwhelming customer service experience. Will recommend to everyone I know. Top notch from start to finish. The car is amazing but the customer service really sold me. Sales, finance and concierge--all amazing. More

Drove 2 hours to get great service Local dealer wasn't interested in helping us. Tafel was the next closest Smart dealer to us. I'm glad we made the 2 hour drive to their dealership. Local dealer wasn't interested in helping us. Tafel was the next closest Smart dealer to us. I'm glad we made the 2 hour drive to their dealership. They found the exact Smart Car that we wanted. (only 1 like it in the country right now). Our salesman, Joey was honest, friendly, and attentive. Sometimes when you go to look at Smart cars at a Mercedes dealer you are treated differently because you are looking at the "cheap" cars. This was not the case at Tafel. They treated us like we were getting the most expensive car in the showroom. I appreciate that. Just because we chose the Smart doesn't mean we couldn't afford the Mercedes. We will be back every time we are in the market for a Smart or Mercedes. We had a small spot on the seat at delivery and Wes worked hard to clean the seat. It looks perfect. He was friendly and concerned. More

Great Experience We have a fabulous experience with Tony Poignard. He was extremely knowledgeable about the options and changes from one year to the next and help guid We have a fabulous experience with Tony Poignard. He was extremely knowledgeable about the options and changes from one year to the next and help guide us to the right vehicle that met our needs. More

Excellent Experience We had a delightful experience working with Alisa Gerton. She was very knowledgeable about the Mercedes product, patient and very flexible with our ne We had a delightful experience working with Alisa Gerton. She was very knowledgeable about the Mercedes product, patient and very flexible with our needs. She was very responsive on both email and phone. The full Tafel team was courteous and very conscious of our time. The time with the Finance Manager was the most painless process we've ever been through, kudos to Jeff and team. Everything was spot on and well thought out ahead of time, taking into consideration our preferences. Can't say enough wonderful things about Alisa and the Tafel family. Would highly recommend Tafel Motors to anyone. More