Herb Chambers MINI of Boston
Boston, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Stay Away: No transparency in the sales process Overall, this low rating is due to a lack of transparency in the sales process at Herb Chambers MINI. Be wary of any deal you talk about or sign with Overall, this low rating is due to a lack of transparency in the sales process at Herb Chambers MINI. Be wary of any deal you talk about or sign with them. When they say "all taxes and fees included", be sure to ask for more specifics - as they did not tell me about some taxes that now cost me $400+ per year on top of all of my payments. I will never buy or lease another car from these people again, as they hid this information up front and have done nothing to address the situation in the months that I have asked for some resolution. They also won't tell you the money factor, which is a basic component of leasing today. The people are great. The showroom is comfortable, clean and beautiful. Great cars - I have had two Minis and love them both. The follow-up service is quite good and they even do appointments with a "MINI Genius" to help you get used to the car. But the lack of transparency and hidden taxes and fees shows a blatant disregard for customers. Stay away! More
Great Experience Buying a Car I had a great experience working with Herb Chambers MINI and my motoring advisor, Brian Epstein. It was the most low pressure car sale experience I've I had a great experience working with Herb Chambers MINI and my motoring advisor, Brian Epstein. It was the most low pressure car sale experience I've every been witness to and everyone at the dealership was a pleasure to work with. It was very apparent from the beginning that while they were there to sell me a car, they were doing everything they could to earn my business and not take that for granted. I test drove several different models and could have test drove everything they had if I wanted to. Brian's goal was to make sure that ultimately I would be happy with my MINI and I am. Looking forward to working with this dealership in the future. More
Awesome Dealership My wife and I have been buying cars for over 50 years and our experience at Herb Cambers Mini has been without question the best car buying experience My wife and I have been buying cars for over 50 years and our experience at Herb Cambers Mini has been without question the best car buying experience we have ever had. Both David Lopez who introduced us to our choices and explained the details of each and Mustafa Hamouda who explained the paperwork information and warrantee options. Since we were from New Hampshire buying a car in Massachusetts, there were some complications involving registrations and again licensing but David and Moustafa handled them far better and more efficiently than any other dealership we have dealt with in the past. We would definitely buy another car from Herd Chambers and would certainly recommend the dealership to anyone we know who is buying a car. In summary, if I could rate the dealership and staff 5+ I would do so. More
Terrific Experience Brian Epstein was terrific. Whether in person, on the phone or via e-mail, Brian was always available to answer any question I had. He was pleasant, Brian Epstein was terrific. Whether in person, on the phone or via e-mail, Brian was always available to answer any question I had. He was pleasant, knowledgeable and accommodating. A superior experience all around. More
All around excellent service! There was not one accommodation that this dealer did not accomplish. The whole staff made our purchase the most pleasurable and wonderful experience! There was not one accommodation that this dealer did not accomplish. The whole staff made our purchase the most pleasurable and wonderful experience! Thank you! More
Very good experience great personalities here on both the sales person and the lead customer service person who provided a "second date" to review the car after a week or great personalities here on both the sales person and the lead customer service person who provided a "second date" to review the car after a week or two on the road. both were also very knowledgeable and took the experience of buying a car to a service and personable level I have not experienced before. I left this at 5 but would have preferred t give 4.5...a couple of points off for a missed detail or two - slow to find my missing title / detailing request that could have been followed up on better - but these are small and had little impact on my overall impression.of a very professionally run dealership. More
Honest Dealer! Andrew was very professional. He answered all our questions and concerns. I had gone to several Mini dealers and Herb Chambers was by far the best. Th Andrew was very professional. He answered all our questions and concerns. I had gone to several Mini dealers and Herb Chambers was by far the best. They sold me the car as advertised. We drove over 100 miles to buy the car from them. It was an enjoyable experience! More
Great Customer Service! I live in Indiana and purchased my car from Herb Chambers Mini of Boston. I only saw pictures on the internet of the car I purchased. David Lopez (M I live in Indiana and purchased my car from Herb Chambers Mini of Boston. I only saw pictures on the internet of the car I purchased. David Lopez (Motoring Advisor) followed up on every thing. He made the out of state purchase easy. I would definitely buy from this car dealer again. More
excellent service I have been coming to mini of boston for seven years of service. Mark Ravin has always been knowledgeable, and helpful. When I upgrade my mini later I have been coming to mini of boston for seven years of service. Mark Ravin has always been knowledgeable, and helpful. When I upgrade my mini later, I will come to mini of Boston because of the excellent service by Maaaaaaaark Ravin and his crew. More
Great experience! I first walked into the dealer in January for a test drive, and now I'm 4 months into owning my new Mini -- and I have to say that I've been pleasantl I first walked into the dealer in January for a test drive, and now I'm 4 months into owning my new Mini -- and I have to say that I've been pleasantly surprised at every turn with the professionalism and attitude of everyone I've met at Herb Chambers. From picking me up at work in the snow, to being honest about what they thought were "must haves" vs "nice to haves" on my car order, and the opportunity to set aside time for a "second date" to go in and ask questions about the car after I'd been driving it for a while -- I really felt like they were there to help me buy a car, not to sell me a car. I'd definitely recommend Herb Chambers! More