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Herb Chambers MINI of Boston

Boston, MA

4.8
802 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 802 reviews

May 11, 2016

Stay Away: No transparency in the sales process Overall, this low rating is due to a lack of transparency in the sales process at Herb Chambers MINI. Be wary of any deal you talk about or sign with More

by Cameron Kittle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike?
May 05, 2016

Great Experience Buying a Car I had a great experience working with Herb Chambers MINI and my motoring advisor, Brian Epstein. It was the most low pressure car sale experience I've More

by CoryWStephens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Epstein, Moustafa Hamouda
May 05, 2016 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to write this review. I'm so happy to read that your MINI experience with Brian, Kate and Moustafa was such a positive one! One of our primary goals is to give each guest a positive and stress-free experience, it sounds like our crew delivered exactly that. We appreciate your business and we look forward to seeing you again. Motor On! Melissa Steffy, General Manager

February 10, 2016

Awesome Dealership My wife and I have been buying cars for over 50 years and our experience at Herb Cambers Mini has been without question the best car buying experience More

by PCJEClark68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda
Feb 15, 2016 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. David and Moustafa are truly a testament to that. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

February 08, 2016

Terrific Experience Brian Epstein was terrific. Whether in person, on the phone or via e-mail, Brian was always available to answer any question I had. He was pleasant, More

by Peter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Epstein
Feb 08, 2016 -

Herb Chambers MINI of Boston responded

Thank you, Peter, so much for taking the time to write this review. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

February 02, 2016

All around excellent service! There was not one accommodation that this dealer did not accomplish. The whole staff made our purchase the most pleasurable and wonderful experience! More

by cmdirkmaat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Epstein was our very excellent sales person! We would rate him at a 5+++++++!
Feb 02, 2016 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Kate and Brian, they are wonderful assets to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Melissa Steffy, General Manager

August 24, 2015

Very good experience great personalities here on both the sales person and the lead customer service person who provided a "second date" to review the car after a week or More

by daddo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Espinal, Chelsea Capwell
Aug 25, 2015 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to recognize Sara and Chelsea. I'm happy to know they were able to assist you. I do apologize for the missed details, I will be certain to address this with the team. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

August 23, 2015

Honest Dealer! Andrew was very professional. He answered all our questions and concerns. I had gone to several Mini dealers and Herb Chambers was by far the best. Th More

by Ziwe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrei Kunevsky, Chelsea Capwell
Aug 25, 2015 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to recognize Chelsea and Andrei. I'm so glad to know they were able to assist you with your MINI. Thank you once again for your business and traveling 100+ miles to see us. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

August 14, 2015

Great Customer Service! I live in Indiana and purchased my car from Herb Chambers Mini of Boston. I only saw pictures on the internet of the car I purchased. David Lopez (M More

by cindyu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 17, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Cindy, so much for taking the time to share your experience with David. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

June 30, 2015

excellent service I have been coming to mini of boston for seven years of service. Mark Ravin has always been knowledgeable, and helpful. When I upgrade my mini later More

by Louise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Jun 30, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Louise, for your kind words and for taking the time to share your positive experience with Mark. I'm so glad to know that his efforts have made the difference in your service experience. We thank you for your business and look forward to working with you again in the future. Best, Melissa Steffy, General Manager

June 15, 2015

Great experience! I first walked into the dealer in January for a test drive, and now I'm 4 months into owning my new Mini -- and I have to say that I've been pleasantl More

by Mini4Door
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Espinal, Andrei Kunevsky, Chelsea Capwell
Jun 15, 2015 -

Herb Chambers MINI of Boston responded

I'm thrilled to hear how happy you are! We value our guests' feedback and I know the team will appreciate your encouraging words. On behalf of our entire team here at MINI, we thank you for your business and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

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