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McGovern CJDR of Acton

Acton, MA

5.0
437 Reviews

196 Great Rd

Acton, MA

01720

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Showing 437 reviews

May 20, 2016

Comfortable and Professional Experience I usually dread the car buying experience,but from the moment I walked into Acton Chrysler/Jeep, that was never an issue. Lou Angelli was low key, bu More

by JeepMass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Loiseau , Lou Angelli
May 20, 2016 -

McGovern CJDR of Acton responded

Thanks very much for your really nice comments about Lou, Brian and our sales team in Acton. We try really hard to take the drama out of car buying and it's really gratifying when someone takes a moment to let us know it is noticed and appreciated. Good luck with your new Jeep! CWH

May 17, 2016

Lou and the Renegade I visited Acton Jeep (etc) because I wanted to check on the Renegade, a very new and appealing Jeep. working with Lou was like making a friend and More

by bjmacd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven in parts, Lou Angelli
May 18, 2016 -

McGovern CJDR of Acton responded

Thanks very much for taking a moment to post your positive experience at Acton Chrysler. "Buy Local" is very real thing for us...and we appreciate giving us a shot to earn your trust. Lou is a treasure and we will enjoy circulating your nice comments for our team this morning. Good luck with your new Jeep! CWH

May 04, 2016

Great Service The shopping experience was low pressure and helpful in making my decision. Lou Angelli did a great job explaining and showing me the features of the More

by My2ndJeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
May 18, 2016 -

McGovern CJDR of Acton responded

Thank you for choosing us AGAIN for a second new car. Nothing reinforces our way of doing business more than returning customers and you are very nice to take the time to enter such a kind description on line. Lou is the "real deal" for sure. Enjoy your new Jeep! CWH

May 02, 2016

great, quick purchase Really enjoyed working with Lou @ Acton Jeep. He was direct and got me a to a deal that worked for me. would work with again. More

by rickyp23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
May 18, 2016 -

McGovern CJDR of Acton responded

Thanks very much for your business. We all enjoy working with Lou as well. He is a special asset for our company and we are lucky to have him! Good luck with your new car. CWH

April 29, 2016

Pleasantly Surprised I first started shopping at the big volume dealers assuming I could find the car I wanted on the lot and get a good price. I found cars at the big vol More

by David Rivetts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
May 18, 2016 -

McGovern CJDR of Acton responded

Thank you for your really nice comments. It's true what we say..."you don't have to go to a BIG dealer to get BIG deals". Buying local matters. When you have smart experienced people like Lou, the pricing in a calm suburban store (with friendly attentive career employees) is the same as at the big volume stores, but the experience is way better. And when you return to a medium sized dealership, the same people are still working there! Good luck with your new car and thank you for your business. CWH

April 22, 2016

Jeep Virtual Purchase I was so pleased to have worked with Lou at ACDJM and all the staff. I was impressed at their communication particularly because most of it was conduc More

by Kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Tyler , Lou Angelli
Apr 22, 2016 -

McGovern CJDR of Acton responded

Thank you for your kind comments. We really appreciate you taking the time to post a review of your car shopping experience with us. We do a large volume of "special" orders for people and we find those buyers to be our most satisfied....because they can get exactly what they want if they are patient! Lou is a fine man and an exemplary professional member of our team. Your review will help us let other folks know that we really are the "no drama dealership". Good luck with your new Jeep. CWH

April 18, 2016

Best Service Acton Chrysler Dodge Jeep Ram is hands down the BEST dealership I have ever worked with. This is my third car purchase in the last year. I always have More

by pawspa584
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gerber
Apr 18, 2016 -

McGovern CJDR of Acton responded

Thanks very much for you very nice review of Mike Gerber and Acton Jeep. We are delighted when people come back and purchase from us again...and we appreciate your kind words very much. Mike is a very dedicated professional in an industry that frequently isn't, so it's great to have positive feedback. Good luck with your new vehicle. CWH

April 17, 2016

no stress buying Samson was very friendly, professional, knowledgeable, straight forward and honest. It was one of the most relaxing car buying experience I have ever More

by Gabe MARTIN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Apr 17, 2016 -

McGovern CJDR of Acton responded

Thank you for taking the time to comment on your recent car buying experience at Acton Chrysler. We all try very hard to do things the right way, and Samson is consistently one of our rock stars. Your nice review makes it possible for us to let other people know that Acton CDJR is the "real deal". No drama. Good luck with your new vehicle! CWH

April 16, 2016

Cheater This guy is a cheater. I presented a free coupon for engine light check but after I went to pick up my car he said they have done a more careful check More

by CJC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Rand
Apr 18, 2016 -

McGovern CJDR of Acton responded

As promised, we have been able to reconstruct and review the history & circumstances regarding your inspection sticker issue. Our technician incorrectly interpreted the RMV's computer readout on Saturday, and he gave Mike Rand the wrong information. As you thought, your vehicle's re-inspection should have been done at "no charge". A check to you for for $35 is going in the mail today. I apologize for our mis-communication. We clearly made an error. Thank you for bringing it to our attention. CWH On 04/16/2016 05:40 PM, Acton Chrysler Dodge Jeep Ram said: "Thank you for answering by email. I will investigate this misunderstanding for you and see if we can get you a refund for the sticker next week. Sorry for the confusion". CWH

Jun 21, 2016 -

McGovern CJDR of Acton responded

We attempted to resolve this situation to the best of our ability. Alas, as of this date, this consumer has still never even bothered to read our posted comments about his expressed concern. Sadly, in his anonymous review about his $35 "problem", he chose to use regrettable and demeaning language to describe one of our company's very fine 20+ year career employees. No one deserves to be personally degraded in this manner. This is a difficult but good example that validates the fact that the customer, unfortunately, is not always right. CWH

April 14, 2016

Awesome Experience - Samson Moses was excellent I went to the Truecar website looking for pricing on a 2016 Jeep Grand Cherokee SRT. Samson called be back right away and emailed me as well. He went More

by Dan2016SRT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Apr 14, 2016 -

McGovern CJDR of Acton responded

Thank you for your great review about your recent JGC SRT purchase with us. Samson is a talented professional and he is very skilled at his craft. Your nice review will help us communicate that outwardly. Thank you for choosing Acton and good luck with your amazing new SRT! CWH

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