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Kelly Mitsubishi

Emmaus, PA

4.4
997 Reviews

536 State Ave

Emmaus, PA

18049

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Showing 997 reviews

May 30, 2016

Leasing a new Outlander The staff was very thoughtful and helpful. They answered all of our questions, putting up with all of our quirks. We test drove a car and they were More

by madison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norris and Mike (in finance), and good luck to Chris, the new manager -, Travis Nelson, Michael Muniz
May 30, 2016

POSITIVE CAR BUYING EXPERIENCE OUR CAR BUYING EXPERIENCE AT KELLY WAS VERY POSITIVE. OUR SALES PERSON, KEN, WAS VERY PROFESSIONAL, COURTEOUS AND HONEST AT ALL TIMES. THANK YOU KEN More

by First new car since 2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Nelson, Kenneth Grant
May 29, 2016

Jason left us with a great experience and we would use him again in a heartbeat. He was sensitive to our needs and did not get in to that auto sales guy r More

by Ricky386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Nelson, Jason Nichols
May 25, 2016

good dealer Fair and honest dealer would recommend. They understand their customers concerns and make it easy. Will use in the future. Thank you very much to ever More

by griffeyfan25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chwastyk
May 30, 2016 -

Kelly Mitsubishi responded

Greetings griffeyfan– Thank you very much for taking the time to review our dealership. I'm sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback and hope you will give us the chance to make it right! I hope you don't judge the entire company by this one sales experience. At your earliest convenience can we take second look at your car so our expert vehicle appraiser can place a better value on your trade? Your input, and the feedback from all of our customers are very important. Feel free to reach out to me directly if you have any questions or comments, or if there is anything else we can do to help better your experience. Thanks again for the feedback, Sincerely, Travis Nelson tnelson@kellycar.com

May 09, 2016

Most relaxed car buying experience Mariely Rivera was very patient with us, found us the exact Jeep Wrangler we wanted, and got us above Kelly Blue Book value for our trade. I usually More

by KillerBlackWrangler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariely Rivera
May 01, 2016

Our cars We are very happy with our selections. Mike and and the crew were great. We are very happy with our experience. Thank you the Haldemans More

by Kim Haldeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Nelson, Michael Muniz
April 28, 2016

Awesome experience ! Mike was very helpful and was prepared with options to present to me that were geared more towards what I was looking for. It was the best experience More

by Gabriella123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Muniz
March 31, 2016

Great experience Was a great car buying experience. I love my Mitsubishi Mirage. They made everything easy to understand. Wasn't looking to buy right away but drove ou More

by AutumnBreeze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Pryor
March 24, 2016

It's my third Outlander! I love my Outlanders, would recommend them to anyone. I would also recommend Kelly Mitsubishi. They worked with me, they were accommodating and made More

by Mitsubishi15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Nelson
March 21, 2016

you guys were great Thank you!! I will be back!! Thanks for making buying a car easy. I have not bought a new car in 30 years I was scared!!! More

by homer52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Nelson, Jason Nichols
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