Audi Fall River

Excellence Continued We have purchased, leased and serviced with Mattie for almost a decade now, both Audis and VWs. Each experience has been excellent, the staff is frien We have purchased, leased and serviced with Mattie for almost a decade now, both Audis and VWs. Each experience has been excellent, the staff is friendly, honest, courteous and responsive. Manager Brian Farrington is on top of things and personally checks on everyone. The service department is thorough and more importantly fair, you never feel like work was done necessarily or uncharges are being put into place. More importantly, the service advisors will discuss upcoming services and recommend when to do them to best protect your car and your wallet. We have been loyal customers and will continue to be! More

Audi A4 25,000 mile service Brian, Roy and the entire staff at Mattie Imports continue to impress. I was quoted a price for the 25,000 mile service for my 2015 Audi A4 on the ph Brian, Roy and the entire staff at Mattie Imports continue to impress. I was quoted a price for the 25,000 mile service for my 2015 Audi A4 on the phone prior to the service and was not charged any more than the quoted price for the service. No surprises, no additional fees or suggested maintenance. I was in and out in less than two hours. Very satisfied. More

Service guys listen. I needed tire repair and had issue with the lug nut antitheftl locks. They got the tire and changed out to generic nuts in less than 24 hrs. Pretty go I needed tire repair and had issue with the lug nut antitheftl locks. They got the tire and changed out to generic nuts in less than 24 hrs. Pretty good for a cold call. See them. They want to help. More

5 star! They were very professional and did a great job! Even know things got a little mixed up they still made the proper accommodations. I will be bringing They were very professional and did a great job! Even know things got a little mixed up they still made the proper accommodations. I will be bringing my car back for further things! More

Wonderful! The service was great! I'm always greeted by knowledgable staff who know me by name. The shuttle is very reliable, convenient and staffed by excellent The service was great! I'm always greeted by knowledgable staff who know me by name. The shuttle is very reliable, convenient and staffed by excellent drivers. Thank you! More

Great Service Dept The service department is always on target and responsive. Lead by Roy everyone is courteous and polite. Call to inform you on the progress are always The service department is always on target and responsive. Lead by Roy everyone is courteous and polite. Call to inform you on the progress are always a great help. Great Job keep up the good work!! Bob C More

Service My service was performed with no issues. I, however, was not very happy with the fact that my appointment was at 7:30 and the when I arrived every doo My service was performed with no issues. I, however, was not very happy with the fact that my appointment was at 7:30 and the when I arrived every door was locked and it was a good ten minutes before someone came to the door even though several people saw me standing outside the door. This was not a great first impression. I had received 3 emails and two phone calls prior to my appointment reminding me of the 7:30am time so to have arrived on time and been left standing outside really left a bad taste in my mouth. I also was not very impressed with the loaner car I was given, which was in no way comparable to my vehicle. This is the first Audi dealership that gave me a VW as a loaner. It was not a huge deal since it was just a one day service but after having been made to wait it added to my decision to check out other dealerships for future services. More

Very good Professional, good costume service and pretty fast service. First time at this dealership and I was very pleased the way they handled and solved m Professional, good costume service and pretty fast service. First time at this dealership and I was very pleased the way they handled and solved my problem. More

Great dealership and service area All the staff I’ve interacted from the sales to service team have been great. I’m glad I purchased my vehicle at Mattie and enjoy getting it serviced All the staff I’ve interacted from the sales to service team have been great. I’m glad I purchased my vehicle at Mattie and enjoy getting it serviced there also. The service team is professional, informative and I like getting my car back when promised. Thank you, Carmen More

Respect Whether you're having a $165k car worked on, or a $3k car worked on, you're treated with the utmost respect. A great place to have your car serviced. Whether you're having a $165k car worked on, or a $3k car worked on, you're treated with the utmost respect. A great place to have your car serviced. They are extremely thorough More