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Klaben Ford Lincoln

Kent, OH

4.9
13,452 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,452 reviews

August 01, 2016

Jobs quickly finished. Thought I would have to wait for service on parts ordered. Great job. Terry made sure we got exactly what we wanted on the truck. More

by MJ48BUICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2016

Only if you have plenty of time to kill I was there for almost an hour and a half for a simple oil change. It was frustrating prior to scheduling my appt. I had been unsuccessful 3 times try More

by KELLY_MARIE_MARSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wilson
Jul 31, 2016 -

Klaben Ford Lincoln responded

Ms. Marsh: Thank you for taking the time to share your experience and your feelings. Your comments are very important and valued by the entire Klaben Team.. In my position, I take full responsibility for the actions of the Team Members here at Klaben. I sincerely apologize that both Terry and Anthony failed to deliver the level of customer service you expect and deserve. Terry and Anthony have the resources, ability, character and desire to exceed your expectations. There are no excuses for the lack of contact, incorrect promise time and poor communication that your comments reflect. I am sorry and disappointed. We're better than this yet our behavior indicates otherwise. Please know that our failures to provide you positive and customer-driven experiences will be addressed in a constructive fashion. Thank you for your business. I hope you will allow us the opportunity to regain your confidence in the future. Please feel free to contact me personally. 330.673.3139 ext 242. Rich Klaben

July 30, 2016

First Class My wife and I were in a vehicle that no longer met our needs and they got us of that car and put us in a great suv. We were impressed with the profess More

by Daylight9093
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
July 29, 2016

Purchasing a new car for leasing. Matt was very helpful and explained the information really well. He took time with us and made sure we were comfortable. He treated us like we were fa More

by FLOWER0660
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Moyers
July 29, 2016

Excellent Nate was very informative and helpful without being pushy. We had a great experience where we felt that we could make the decision that was right for More

by Bordonaro
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
July 29, 2016

Very professional. Everyone there was very professional, they went above and beyond to make sure we were happy. Roscoe was the best!! Thank you so much everyone More

by Rene 88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2016

Always the best experience. Outstanding Sales & Service Eric is always a pleasure to work with. Very accommodating due to my inconsistent work schedule. I have the satisfaction and comfort of knowing when I More

by CLEVFAN06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault, Eric Dyer
July 29, 2016

get experience Dan Peters did an excellent job in helping me find a new car. I'm the happy owner of a 2016 Lincoln MKZ! The car was ready right on time and everyone More

by Bill.stow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
July 29, 2016

Good and professional service Have had my car serviced several times by Klaben and has alway been a good experience. Always greeted within a few minutes after arrival, Eric is gr More

by STARGUR2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
July 29, 2016

Went the extra mile! I dropped my car off for The Works and also mentioned that one of my doors was hard to close and looked like it was out of adjustment. Anthony Wilson More

by PMF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
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