Los Angeles Chrysler Dodge Jeep Ram

Service Went in for a recall, it was quick. Effective l. Punctual, hassle free, and do I really need to write more because this is the only stressful part of Went in for a recall, it was quick. Effective l. Punctual, hassle free, and do I really need to write more because this is the only stressful part of a review More

Friendly and prompt service My service advisor Jose Gonzalez helped me promptly with my service request on my new Jeep Wrangler when he realized I was in hurry. He went out of hi My service advisor Jose Gonzalez helped me promptly with my service request on my new Jeep Wrangler when he realized I was in hurry. He went out of his ways and get the service done to accommodate my busy schedule. The service was done properly and promptly with care. More

Poor service I've taken my car three times to get my radio fixed... Still not fixed Wouldn't recommend anyone to coming here Waste of time I've taken my car three times to get my radio fixed... Still not fixed Wouldn't recommend anyone to coming here Waste of time More

Great experience at motor village LA dealer Motor village service department went beyond expectations and did an excellent job for my car. I have an Alfa Romeo Giulia which is a new brand car i Motor village service department went beyond expectations and did an excellent job for my car. I have an Alfa Romeo Giulia which is a new brand car in US market and I had concerns about the service etc. My car has been serviced there a few times. First time, the electric throttle had a problem and the technician Robert Ibarra found the problem and fixed. Then the brakes didn’t feel as good as before and they did a software upgrade and now the car drives even better. Robert has very good knowledge about the car and did everything professionally. Sujey and Cindy are always helpful and friendly. I live 50 miles away and each time they gave me a courtesy car so I can keep my life as normal by driving my kids to school and soccer field. I had a very good experience at the motor village dealer and I highly recommend it to anyone who needs an auto repair. More

Avoid at all cost!!!!! This is probably the worst dealership in America. I have no idea why the parent company allows this dealership to maintain a franchise. I took my car, This is probably the worst dealership in America. I have no idea why the parent company allows this dealership to maintain a franchise. I took my car, which was under warranty, for a minor issue that should have taken a few hours to diagnosis and repair. Instead, it took 6 days!!! If you patronize this business after reading these honest reviews, you are simply a fool. I blame the Jeep corporation for allowing these buffoons to sell and service their products. Where is the accountability that Jeep of America should enforce? More

Horrible Customer Service This place is the absolute worst! We have taken our Jeep her for service multiple times and they always make you feel like they are doing you a favor This place is the absolute worst! We have taken our Jeep her for service multiple times and they always make you feel like they are doing you a favor when they service it. Today was no different when we tried to turn in our lease. I called earlier today and was sent straight to voicemail. You couldn't understand the message so it was impossible to know if I would even be leaving a message for the correct person. We decided to just show up as we have done with our previous 10+ leases from other dealers. We waited over 30 minutes for someone to come help us. When he finally did the first thing out of his mouth was I am not sure we are going to take back you car to this dealer. We have to make sure we want it first. Seriously?! That's not even legit. Then he goes out to look at our low mile, perfect shape Jeep and tells me he will have to send out his used car manager to look at it to see if they want it on the lot. Again...seriously?! After waiting another 10 minutes a manager comes over and tells me that we have to wait 45 minutes for someone to get back from lunch (it's 5:30pm) to inspect the car. I informed them that I had my official inspection this morning and had my signed paperwork. He said he didn't care. He said they wanted to do their own inspection. Never have I gone through this to turn in a leased car. Obviously frustrated I told him not to bother that we would take it else where since I could tell he didn't want the car. Not that it should even be his choice. On the way out I told him there was a reason we had been there for an hour and not one person had come through the door to shop. His ignorant reply? "Well we still make a xxxx ton of money." HA! Seriously? Nice pal. I hope anyone that is considering dealing with this place takes their business elsewhere. This place is a joke and has horrific customer service. Do yourself a favor and never step foot in their door. More

Great Service Motor Village LA has a great team. I brought my Fiat 500 Sport in for an electrical issue and they got me in right away. Sujey was able to get me a re Motor Village LA has a great team. I brought my Fiat 500 Sport in for an electrical issue and they got me in right away. Sujey was able to get me a rental car same day and I was pleased to receive another fiat. George was also very helpful in giving me daily updates on the progress. I would reccomend Motor Village LA to anyone who needs their car serviced. More

Avoid at ALL COSTS! Avoid this dealer and service center - Think at least 5x if you're going to purchase a Dodge/Jeep if you live in LA. Few service options and this pla Avoid this dealer and service center - Think at least 5x if you're going to purchase a Dodge/Jeep if you live in LA. Few service options and this place IS THE WORST. I took in our Jeep, still under warranty, with a bad oil sensor (simple part and simple fix). With an appointment, we waited for more than 1 hour just to drop the Jeep off. They didn't even look at the Jeep for almost 2 days! Then told me the part was not in and they would need to order it. Would not be ready for 4 days minimum! It's such a simple and common part, I hung up with Rene, the service Rep, and call their own Parts Dept. Guess what!? They had the part in stock! And for $50 they'd put it in Will Call for me! I called Rene and he told him what I found out and he was Un-phased, Said it didn't matter, they still wouldn't be able to get to the Jeep until at least 4 days. Unbelievable! After a very heated discussion on the phone, the best I got was that he'd talk to the service manager but said it would not change anything. PLEASE PLEASE PLEASE, don't give them your business, they don't deserve it and you don't deserve this kind of frustration! Know what you're in for when you have to bring your Dodge or Jeep in for Service. Buckle up! More

worst costumer service ever in my life!! I want to tell about how the person, HOUSE,RENE, who work at motor village is working. I drop my car yesterday , I've been still waiting for my ca I want to tell about how the person, HOUSE,RENE, who work at motor village is working. I drop my car yesterday , I've been still waiting for my car back. He said It takes time to check but I hope it will be in today. so I was waiting. because I know No call means not ready yet. But today I need to use my car for work, so I just try to call to know how is going on. BUT he never answer, I call 7 times only in today after noon. Finally at 8th time calling, he answered and I complain to him. I leave the message him before. The lady who help me to leave a message said now he is in lunch time, he will call you back. but I didn't get any call form him. Even finally when I contact with him, he said we are busy and I'm busy too I can not help you, I gotta go,bye, and hang off... what kind of costumer service?? just said what he want and hang off??? what about my car? and I pay for it. If he just said 'sorry' 1 time, I should not get mad. He never smile never kind. just explained how I'm working here and how the workers are working hard now here, I understand!! but that's not what I want to hear the answer. He has to say first sorry to being wait and inconvenience, But he just said his situation. This is not the service for customer, I'm so mad at his attitude. This is worst costumer service ever in my life!! More

Terrible Old-School Sales Tactics Had an awful time with the Fiat sales team at this dealership. It was like visiting a museum of what high-pressure car dealer sales tactics were li Had an awful time with the Fiat sales team at this dealership. It was like visiting a museum of what high-pressure car dealer sales tactics were like in the olden days. I felt like I needed a shower to clean off the sleaze afterwards. I haggled with the salesperson for a long time, who kept leaving to leave to check with the finance department and the invisible manager. When we finally seemed to be close to a deal, the salesperson left one more time, for final confirmation from the sales manager. Sure enough, the sales manager then finally reveals himself, explaining that the prices they had been offering were mistakes. The real price would be significantly more than what they had just provided me (in writing) 5 minutes before. The manager then restarts the whole sales pitch from the beginning about how the dealer would not be making any money on the car, etc. What really offended me was that the manager totally contradicted everything his extremely knowledgeable salesperson had been telling me for the past hour. I left the dealership, and will not return. More