Village Pointe Toyota

Excellent! Gave me the lowest possible monthly bill due to my income! Happy with the payments that I will be making. Listened to what I was looking for and helpe Gave me the lowest possible monthly bill due to my income! Happy with the payments that I will be making. Listened to what I was looking for and helped me obtain a great Corolla at a price I could afford. Very happy with my experience and am really enjoying the car. More

Purchase of 2016 Toyota Rav 4 Ltd. My wife and I met Sales Consultant Rusty Russell who had followed up with my wife via email and phone after her initial inquiry about inventory and v My wife and I met Sales Consultant Rusty Russell who had followed up with my wife via email and phone after her initial inquiry about inventory and vehicle pricing over 6 months ago. Rusty exhibited superior listening skills as well as a sound working knowledge of the vehicles features and benefits that my wife and I found important as well as instructive leading to our purchase. Moreover he answered all our questions in a forthright and clear spoken fashion. Indeed, the alarm bells of caveat emptor did not go off at all in our communications with him. After Rusty presented our pricing and financing options, I requested that I meet with his manager so my wife and I could clarify a few more transactional issues as well as inform his manager of his exemplary skills as a Sales Consultant. Rusty readily complied and the Assistant Manager, Vershan Jackson, met us in Rusty's office right away. Vershan also answered all our questions in immediate, informed, honest and transparent fashion. Both of these gentlemen exhibited estimable customer services skills and were decidedly trustworthy. Vershan also personally took a second look at our trade in and we came to a win-win fair trade in value in short order. Rusty graciously helped me carry in the items we had in the vehicle we traded in, a very low mileage 2012 Toyota Rav so we could place them in our new Toyota Rav. He then introduced us to Robb Smith who offered us a Mechanical Protection Plan and a Club Plus Vehicle Service Agreement. Although my wife and I have been historically cynical about plans of this nature, Robb was explicitly clear in his explanation of the benefits and had taken the time to determine my wife's driving habits and needs. His " needs analysis " led us to both agree to purchase both these vehicle service agreements. As with Messrs. Russel and Jackson, my wife and I had no doubt of Robb's integrity and his wanting to earn our business on a long term basis. Summarily, my wife and I would have no reservations about referring friends or clients to these gentlemen due to their respective skill sets and simply being " straight shooters "- who are honest and competent. I hasten to add that the manner in which we were treated reflects very well on Toyota's corporate governance policies for auto dealerships as well as Toyota and Village Pointe's ethical code of conduct towards the buying public in any vehicle purchase. Most Sincerely, Dave Wormington Michaela Green More

Worst sale and finance services This place has the worst dealer in the word. I went there a couple of days ago to get a new 2016 Toyota Rav4 limited, we agreed with the price which w This place has the worst dealer in the word. I went there a couple of days ago to get a new 2016 Toyota Rav4 limited, we agreed with the price which was $28.000 and decided to pay my trade in $3.500. Then we went to see the sale manager to get the paperwork done. All the history change there. On the sale agreement document, I found out the car price was $30.000. I then asked why? They were trying to force me to pay for car service (MPP) .When I refused to pay for MPP, they then refused to pay my trade in for $3500 and said the trade would be $3000 instead. The sale manager and associates were rude and unprofessional. I finally left without buying the car. Please don't go there to purchase the vehicle. More

great experience Anthony Collins made this a comfortable experience. Listened to what I was looking for and helped me obtain a great Corolla at a price I could afford Anthony Collins made this a comfortable experience. Listened to what I was looking for and helped me obtain a great Corolla at a price I could afford. Very happy with my experience and am really enjoying the car. More

RAV4 Purchase J.C. Caldwell was very helpful in helping us with our purchase yesterday. After our decision was made the paperwork went very smooth. Thanks for makin J.C. Caldwell was very helpful in helping us with our purchase yesterday. After our decision was made the paperwork went very smooth. Thanks for making buying a car such a pleasure. More

Wonderful Experience!! My salesman Justin was Amazing! He went above and beyond my expectations! He worked with me to get me the deal I needed and I was blown away by his cu My salesman Justin was Amazing! He went above and beyond my expectations! He worked with me to get me the deal I needed and I was blown away by his customer service! I will definitely be purchasing my vehicles from here from now on. More

Toyota RAV4 Salesman Justin D'Angelo was very helpful and easy to work with. He made my wife and I feel comfortable throughout the car buying process. Made sure Salesman Justin D'Angelo was very helpful and easy to work with. He made my wife and I feel comfortable throughout the car buying process. Made sure all our questions about the car, financing, warranty, and the whole process were answered. Before we left in our new car, Justin helped my wife pair her Iphone to the car's computer. He really went the extra mile to make sure we were happy. Dealership was very nice and everyone we dealt with was friendly and professional. More

Good Experience No Hassles. Great communication and they worked with me to get me the deal I needed. The car was presented in excellent condition, cleaned and gas tan No Hassles. Great communication and they worked with me to get me the deal I needed. The car was presented in excellent condition, cleaned and gas tank full of gas More

Exceptional customer service My salesman Rusty was fantastic. He helped me through the entire process and made buying my car enjoyable. He went above and beyond to make us happy! My salesman Rusty was fantastic. He helped me through the entire process and made buying my car enjoyable. He went above and beyond to make us happy! Jose in finance also made the end process quick and offered us great options to add to our deal. More

Easy transaction Nice building, friendly people. The only complaints are the car was listed on the certified Toyota site at 2,000 less than the dealer site. The price Nice building, friendly people. The only complaints are the car was listed on the certified Toyota site at 2,000 less than the dealer site. The price was not corrected even after I brought it to their attention early in the sales process. Also we got 2012 manuals with our 2013 car, including a navigation manual. The car we bought does not have navigation. And one of the key fobs is not the original. The salesman thought maybe because a remote starter was installed. Would have been nice if he would have investigated this further. It was an incredibly easy sale for Justin. He did not negotiate on the price which I was disappointed about but it was priced fairly. More