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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.9
239 Reviews

8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 239 reviews

September 14, 2016

Best place to get a car. I would recommend this dealership to everyone. Huge inventory, great customer service, best service ever. Affordable prices and great discounts. Grea More

by JAVOKHIR BUZRUKOV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Ervin, Jason Scarlett, Vince Cowan
August 30, 2016

Pleasant, stress-free experience. Steve W. and the service team are top-notch friendly, knowledgeable, and professional people to work with. This is my second Infiniti and I know I ca More

by Michelle Moyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Weissberg
July 24, 2016

Perfect experience Oh it was a great service I'll come again bring a friend . Ask for Harley and terelle . They always make sure I am taken care of More

by Williamj0831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken kessner , Terelle Johnson, Jay Harley
July 15, 2016

Worst experience ever The first time buying a car from a dealership and it is the worst experience ever.. I will never recommend anyone to this dealership.. Nor I will neve More

by Jalloh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terelle Johnson, Doug Stadler
July 10, 2016

Colorado to Maryland to get the right Infiniti! Doug treated me great from the time he found out that I really wanted to buy the car I found at JBA. My adult son and I flew into BWI from Denver wher More

by davseit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Scarlett, Doug Stadler
June 01, 2016

Incredibly straight forward and pleasant This is the best car buying experience I've ever encountered. I didn't even intend on buying when I went to test drive and Doug Stadler and the JBA In More

by iamthanos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terence Abraham
May 07, 2016

Awesome experience I could not be happier with the team over at JBA. Top to bottom best of the best. I did a lot of research on many different vehicles and decided on th More

by Jason Patrick Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Weissberg
April 28, 2016

Customer Service Initially I had a bad car buying experience, but speaking with Steve helped ease my concerns about my purchase from JBA Infiniti in Ellicott City, MD. More

by Janelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Weissberg
April 08, 2016

If you keep deleting my review, I will keep posting. If you keep deleting - I will keep writing. That's not an issue. I refuse to not let the world know how horrible this place is. I bought a car from Ha More

by Bking1117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harley
Apr 15, 2016 -

J.B.A. INFINITI of Ellicott City responded

I apologize that you had a poor experience and I do understand. I can't change that now. We asked you to bring this vehicle in so we may handle this situation ourselves, You refused! It would be irresponsible to do anything other than fix the vehicle on premise , or at least have the opportunity to look at it. It is our reputation! All our vehicles are Maryland inspected. This is not a "selling point" it is a requirement. We would need to see what was wrong and what we missed, if anything. You stated that you noticed this from the beginning, I wish you had informed us immediately. This situation, although very rare, could have been handled better. I can tell you, if Harley had remained the person you were dealing with this would have been handled in a more professional manor, however I have learned that a FORMER employee was responding inappropriately to you. I hope to be able to speak with you in the near future.

April 03, 2016

Great Experience I visited JBA Infiniti on 4/2/16 and had a very good experience with salesman Steve Weissberg-he was authentic and understood we knew a lot about the More

by Pinkmaggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Weissberg, Terence Abraham
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