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Akins of Winder
Winder, GA
551 Reviews
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Showing 551 reviews
August 14, 2017
Great sales experience horrible service!!!!!! My wife and I had a great car buying experience when we bought her 2017 Explorer. It couldn't have gone much better. On the flip side the Service depa My wife and I had a great car buying experience when we bought her 2017 Explorer. It couldn't have gone much better. On the flip side the Service department is definitely lacking. My wife ran over something in the road and blew out a couple months after purchase. I removed the tire and took it to them for a replacement. I could not have had a more difficult time getting help. I went through 4 people and finally spoke to someone who "helped" me. It got worse from there. He ordered the tire but when she stopped to have it put on it wasn't ready like I was told it would be. I didn't expect the tire to be covered under warranty but I also didn't expect to have to pay twice the price of the competitor to put it on. I guess that's what I get for trusting that I wouldn't get taken advantage of. That's the last service they will do for our two Ford family. Do yourself a favor and drive by when when looking for service on your vehicle to anywhere but Akins Service department. More
by Bill Mauldin
Employees Worked With
Service department
Helpful October 17, 2016
good service department The manager assigned to my car very helpful as far as explaining tire wear and rotation results. He came and talked to me to give me updates when my c The manager assigned to my car very helpful as far as explaining tire wear and rotation results. He came and talked to me to give me updates when my car was being serviced too. I have had 4 recalls and one oil tire rotation service done at Akin. I was able to talk with the service rep assigned to my car. Usually I find they just take the vehicle and do what ever then you pay ...done. Not at Akin! They are polite and check back with you periodically. The waiting area has complimentary drinks and computer area for you to use. I noticed many people were working on computers as they got car service done. Bathrooms are big and clean as well. I always have had a great service experience at Akin and will buy my next car there. We have been impressed with the phone communication as we go through the recalls on all 3 of our Dodge vehicles. Akin people have made it easy to stay in touch as we waited for airbags to become available Very impressive. Thank you. More
by karen
Employees Worked With
Tom Cronin, Bob Ostrander
July 30, 2016
Best dealership by far! After doing business with Ray Bramlet in 2013/ 2014 we came back to buy from him again! Excellent service and best salesman. Not pushy like other deal After doing business with Ray Bramlet in 2013/ 2014 we came back to buy from him again! Excellent service and best salesman. Not pushy like other dealerships around. Always honest and willing to take time to get what you want. Thanks Ray More
by MichaelPennywitt
Employees Worked With
Ray Bramlet
July 19, 2016
Wouldn't buy a ford anywhere else This is the 3rd vehicle we've purchased from Akin's in the last 5 years. Very pleasant and laid back atmosphere. A very big thank you to Keith Dean an This is the 3rd vehicle we've purchased from Akin's in the last 5 years. Very pleasant and laid back atmosphere. A very big thank you to Keith Dean and Travis Dixon for your all of your help. More
by ChrisWhitehead
Employees Worked With
Keith Dean, Travis Dixon
June 11, 2016
more lies Made an appointment to repair and service f250 for 7:30 a.m. I took it to Akins the day before at about 2:00p.m. The afternoon it was suppose to be c Made an appointment to repair and service f250 for 7:30 a.m. I took it to Akins the day before at about 2:00p.m. The afternoon it was suppose to be completed I got a call and Caroline said it would not be ready. They hadn't even started on it. I went and picked it up and took it to another dealer. I'll never never go back there again. What is the purpose of making an appointment? More
by f250
Employees Worked With
Caroline
May 18, 2016
Lies. The salesman was absolutely horrible. He was nice but he lied so much. They tried to rip us off in every way possible. Be careful with the numbers th The salesman was absolutely horrible. He was nice but he lied so much. They tried to rip us off in every way possible. Be careful with the numbers they present you because they will try to rip you off. More
by Dzana1221
Employees Worked With
Tino
April 20, 2016
Disrespected as a woman! I inquired about and F-150 with suspension lift and aftermarket wheels and tires. The overnight test drive went well and the next day I presented an o I inquired about and F-150 with suspension lift and aftermarket wheels and tires. The overnight test drive went well and the next day I presented an offer for the truck. I am a woman that was buying a truck without her Husband. I did my research on the price on the values and option packages and know what all the aftermarket add-ons really cost. I presented an offer based on facts and even submitted documentation to support the offer,. Soon after the salesman (Steve) received my email offer, I got a call and at one point he was telling someone in his office "she is crazy" and was making comments about my offer (I told him I heard every word he was saying). He hung up and then called back trying to do damage control (too late). When I got to the dealership things went down hill. The salesman was asked to leave and another guy (I'm guessing was the negotiator) came in to "Explain" to me everything wrong with my offer and what certain things meant and kept asking me if I understood what he was saying. I may be a woman, but I'm not stupid. I was told that the Ford/Dealer incentives would not apply if I didn't finance through them (lie), was told that the truck I was looking at came from the manufacturer was a V6, but because of the suspension and over-sized tires, they had to replace the V6 engine with a V8 (how stupid do I look). They turned a business deal into a personal matter and treated me as if I was ignorant and uneducated. I will NEVER do business nor refer anyone to Akins. More
by Jennifer S Wilson
Employees Worked With
Steve
January 11, 2016
Challenger 2014 Purchased challenger and always given attitude when problems have came up. ESC light came on one day told by manual should not drive. Called Akins tol Purchased challenger and always given attitude when problems have came up. ESC light came on one day told by manual should not drive. Called Akins told be 2 weeks to even look at car. Took to actual dodge dealership and problem was fixed in a day. My husband took to Akins for tire rotation and tires were roated differently than usual. Then I drive to work next day and feels like riding rough. Every time I hit a bump or any line in road my back ends sways. Feel in driver seat and also passenger feels riding. Very noticeable especially when car has been riding like a dream till they touched it. Never could feel a bump in road cause it normally rides so smooth. Not now. Now my car is at Akins after another 2 week wait to look at and being told they can't fund a problem. Classic for Akins. Husband went by to check in car after all day of no call to let us know of anything. Jeff Akins wouldn't even come out to speak but to say he couldn't help tires. Sure that's not the problem when only 20,000 miles on new 2014 challenger. More
by Sal38
Employees Worked With
Ricky
September 12, 2015
Very dissatisfied! We inquired about a particular vehicle online and drove well out of our way to see it. We dropped in to test drive it on a Saturday. After speaking nu We inquired about a particular vehicle online and drove well out of our way to see it. We dropped in to test drive it on a Saturday. After speaking numbers with them as far as total price we needed to go home and shop around and think on it. We returned the following Monday prepared to purchase the vehicle, again driving way out of our way. When we got to finance everything went downhill. We were told we had to finance through Ford Motor Credit to receive the price we were quoted for the previous time we were there. Not once had they mentioned that before. Usually no big deal, however they gave us a 6.99% APR even with excellent credit. RIDICULOUS! We definitely walked away from that and decided to give a different Ford dealer our business. If i could give less than one star I would. Ron was friendly enough however we feel we wouldn't have wasted his time and ours had we been informed on the fine print on our first visit. More
by SMOLIVER
Employees Worked With
Ron,
June 12, 2015
Somes glitches up front, but resolved by the sales mgr Initially had some issues with the sales person misrepresenting what the deal would entail, but the Sales Manager, Andy, stepped in and made everythin Initially had some issues with the sales person misrepresenting what the deal would entail, but the Sales Manager, Andy, stepped in and made everything right. Andy really went above and beyond to make sure I was satisfied with the result. I really appreciated all he did to resolve the issues. More
by JimK
Employees Worked With
Andy, sales
