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Napleton's River Oaks Honda
Lansing, IL
1,086 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,086 reviews
December 08, 2016
Great customer service! Mr. Alejandros efforts in trying to put me in a car that was perfect for me remains very much appreciated! All his time and effort is why I would reco Mr. Alejandros efforts in trying to put me in a car that was perfect for me remains very much appreciated! All his time and effort is why I would recommend him to anyone who is looking to purchase a vehicle! Also, the finance department was incredible in finding me the best rates as well. Overall experience was more than satisfactory! More
by Shelita Allen
Employees Worked With
Chicano Alejandro
Helpful December 06, 2016
A success sale Luis Chicano helped me purchased my car. He was very patient with me. He also helped me find some good car insurance for a reasonable rate. Thanks aga Luis Chicano helped me purchased my car. He was very patient with me. He also helped me find some good car insurance for a reasonable rate. Thanks again luiz More
by Scoleman81
Employees Worked With
Chicano Alejandro
November 30, 2016
Great experience with Mike Smith Came here not knowing anything and got a great deal on a new Honda. I will definelty recommend napleton to all my friends and family. Specifically Mik Came here not knowing anything and got a great deal on a new Honda. I will definelty recommend napleton to all my friends and family. Specifically Mike Smith helped me find my new Accord and got me a great deal. I would recommend that anybody else looking for a car go to Mike. More
by DrCold89
Employees Worked With
Mike Smith
November 30, 2016
Awesome As a commuter student I really needed a dependable car to get me back and forth from school. Previously, I had a car my parents bought while I was in As a commuter student I really needed a dependable car to get me back and forth from school. Previously, I had a car my parents bought while I was in high school. So, I wasn't sure what type of vehicle would work best, as well as being affordable. Mike Smith helped me find a car that met my needs and was also in my price range. I would highly recommend him. I love my Honda and I will continue to come here in the future! More
by Denise D
Employees Worked With
Mike Smith
November 27, 2016
I felt like I was part of the Honda family I was in tough situation and needed a dependable car. I've dealt with River Oaks Honda before and they never let me down. I walked in and received goo I was in tough situation and needed a dependable car. I've dealt with River Oaks Honda before and they never let me down. I walked in and received good service. I explained my problem and they cared enough to work with me.. Now I'm in a beautiful new car..... Thanks Jeffery Parham you're God sent. More
by Wayno
November 27, 2016
Happy place My name is Deborah. I was reffered to Earnest. My car shopping was great. Earnest help with with everthing. From begining to end. Thank you Earnest it My name is Deborah. I was reffered to Earnest. My car shopping was great. Earnest help with with everthing. From begining to end. Thank you Earnest it was a happy place. More
by deb32
Employees Worked With
November 23, 2016
Easy and fun buyin by experience Ask for Alvin he knowledgeable and entertaining he also shows that he actually cares about his customers. I'd definitely recommend family and friends Ask for Alvin he knowledgeable and entertaining he also shows that he actually cares about his customers. I'd definitely recommend family and friends to the dealership! More
by Ms. Holmes
Employees Worked With
Tony Preston, Alvin Crowder
November 21, 2016
Best Experience Ever I was in service and Alvin approached me I told him I was interested in leasing a CR-V and that I wasn't ready to make the purchase that day because i I was in service and Alvin approached me I told him I was interested in leasing a CR-V and that I wasn't ready to make the purchase that day because it needed to be a joint decision with my wife there. He still went through the process and didn't rush me not once even though he knew I wasn't buying right then and there. 2 days later me and my wife picked up the car. Everything went smooth and a easy More
by Steven Crozier
Employees Worked With
Alvin Crowder
November 21, 2016
2014 Honda accord Moos did an excellent job 5 out of 5 very smooth process explained everything. I would definitely recommend moos if you are looking for a vehicle! Moos did an excellent job 5 out of 5 very smooth process explained everything. I would definitely recommend moos if you are looking for a vehicle! More
by Cdavid123
Employees Worked With
Farhan mustafa
November 20, 2016
Very good service by J.P. Mr J.P. was very helpful. I considered him knowledgeable, with a since of humor, pleasant to talk to, a very nice person to do business with. He was Mr J.P. was very helpful. I considered him knowledgeable, with a since of humor, pleasant to talk to, a very nice person to do business with. He was very helpful and an all around great person. I'm sure glad I got him as my salesman. Carolyn Gensel More
by Carolyn Gensel
Employees Worked With
