Mercedes-Benz of Sacramento

Jason Harber (Service Department) Jason took upon himself to resolve an on-going issue with the sales person (Craig Gorman), which was unreachable after 4 attempts. I truly appreciat Jason took upon himself to resolve an on-going issue with the sales person (Craig Gorman), which was unreachable after 4 attempts. I truly appreciate Jason going over and above his responsibility. More

Excellent customer service! Can always count on excellent customer service. Jack is always very professional and a multitasker with great personality. Prompt in addressing custo Can always count on excellent customer service. Jack is always very professional and a multitasker with great personality. Prompt in addressing customer appointment and detail oriented in recommending the service needed to repair my vehicle. I always leave with satisfaction and guarantee. More

Recent Service of Smart Car at Mercedes-Benz Service Center The reason I called Jack that morning was that when I left the car in the evening,I noticed that one of the tires on my Smart car was losing air , so The reason I called Jack that morning was that when I left the car in the evening,I noticed that one of the tires on my Smart car was losing air , so I contacted Jack the next morning and asked him what to do. Jack has been my service rep for a number of years, and I felt I can always call on him . He told me to come to the service center and he would check the tire for me. The Service Center was very busy that day. Jack came to me as soon as he was notified , and we chatted about the tire and he went to take care of the matter. I did end up waiting and waiting for a long time - but as I said before, it was a very busy business day and there were lots of people waiting. I would see Jack once in awhile come in and deal with his other clients of the day. He would stop by me and let me know that my car was being checked out by his crew . Later, he stopped by to explain to me that the tire was damaged and needed to be replaced. I gave him permission to replace the tire. .....More waiting!! Finally, it was done and I was able to drive home. I trust Jack to take the best care of my car. A year ago, I heard a rattle in my car every time I made a right turn. Took it in to have it checked out - but no reason for it to rattle was found. Took it home and car continued to rattle. Jack took over the problem, and it took many days and many trials of driving, but Jack finally found the problem! Since then, I consider Jack as not only the manager of my car, but he has become my very dear friend. I have in-laws who bought a Mercedes sedan and have come in contact with Jack for their car checkups and they told me that they also love the person he is. Jack not only is knowledgeable about cars but he is friendly, personable, -the epitome of a representative for Mercedes-Benz. P.S. I told Jack that I may replace my Smart for a new one, so he put me in contact with Victoria, and while I was waiting for my tire to be replaced, I was able to talk with Victoria - I am deciding whether or not to get a 2017 Smart. We are still negotiating. More

The sales pers Mr.John Liu is super great. The courtesy , personality and professionalism of Mt. Jonh Liu made all the difference . My husband and I did not feel any pressure during the p The courtesy , personality and professionalism of Mt. Jonh Liu made all the difference . My husband and I did not feel any pressure during the process .He answered our questions and concerns to our satisfaction . I feel that I can call him anytime if i have questions. On, the finance section, I still have to call Ms Julie Garcia because I need to get one of the copies of the documents that will show the contract number. It was a xerox copy that was provided to me and the contract number was cut off into halves. She explained to us the inportance of cilajet, getting portfolio but did not mention about the prepaid maint 4y/ 40 k T1 and the code protection before it was typed on the installment contract and these are under optional. More

Excellent service all the way The customer service, due diligence of the service rep and the quality of service was excellent. The facilities are exceptional, comfortable and abov The customer service, due diligence of the service rep and the quality of service was excellent. The facilities are exceptional, comfortable and above all the staff is extremely friendly. More

Excellent customer service Received great customer service from Austin. He was very friendly and explained everything to me. He came across as been sincerely interested in meeti Received great customer service from Austin. He was very friendly and explained everything to me. He came across as been sincerely interested in meeting my needs. More

Made it so easy We purchased a Sprinter crew van through MBS and everything about the experience was great. The financing was a breeze and Loren was very knowledgeabl We purchased a Sprinter crew van through MBS and everything about the experience was great. The financing was a breeze and Loren was very knowledgeable and a joy to work with. He gave us the attention and time we needed to get to know our van. More