Texas Nissan of Grapevine

Worst experience by far Our experience was the very reason why car dealerships get a bad wrap. , The general manager and the finance dept were deplorable. We agreed on a pr Our experience was the very reason why car dealerships get a bad wrap. , The general manager and the finance dept were deplorable. We agreed on a price and an interest rate at 6pm (after pulled credit but banks closed) our finance guy said “ I guarantee this rate tomorrow, nothing will change, but if it does I will buy you the car.” No kidding that was his exact words. Next day the rate doubled to 12% then to 8.9%....after more haggling He spoke to the general manager and came back in and said we have a deal. Disappointed I still shook hands and waited for docs. Finance guy left, came back in and says I’m sorry we just can’t make the deal happen. 10 hours and 3 lies later we left with out the car. I have purchased 10+ cars in my life and this place was the worst experience by far... Avoid this place at all costs. Side note....if you do still go in ask for Les in new cars sales he is a great guy. He’s the reason for the star. More

Crooks! Stay away from this dealership! I went in to look at a pre-owned car. I told them up front this would be a cash transaction if I bought a car. I neve Stay away from this dealership! I went in to look at a pre-owned car. I told them up front this would be a cash transaction if I bought a car. I never gave them permission to check my credit. I never gave them my social security number. Somehow my credit was checked anyway! I have tried to get in touch with the general manager, but he’s always “not available” and won’t return my messages. I guess I’ll have to go up there and wait for him to show his face. I’m not afraid of making a scene or telling random customers to run away from this place. More

Easiest vehicle purchase ever! I was impressed right away, before I ever stepped foot into the dealership! I told them what I wanted my budget and they literally worked a miracle! I I was impressed right away, before I ever stepped foot into the dealership! I told them what I wanted my budget and they literally worked a miracle! I am extremely satisfied with my overall experience and will definitely recommend to those with n the market for a vehicle! More

Worst new car buying experience EVER! Falsely quoted MSRP I do not recommend anyone going to this dealership due to their lack of integrity, lack of respect for my family's and my time and lack of respect of I do not recommend anyone going to this dealership due to their lack of integrity, lack of respect for my family's and my time and lack of respect of our knowledge. The only reason we went to this dealership was because they are an "authorized dealer" thru the Sam's Auto buying program. We were there for 8+ hours. Were coerced to purchase extended warranties for a lower interest rate. The numbers during the negotiations were not the numbers on the contract. They charged us for dealer add-ons, there are no dealer add-ons! They did not provide a Monroney window sticker - ITS A NEW VEHICLE. We still don't have a second key. We bought the vehicle on 7/29/17. The GM contacted us wanting to resolve our issues and has gone incognito. BUYER BEWARE!!! More

Slimy sales tactics Made the mistake of purchasing a vehicle for my daughter from this place. Huge mistake. I went back and forth with salesman about the price we agre Made the mistake of purchasing a vehicle for my daughter from this place. Huge mistake. I went back and forth with salesman about the price we agreed on through email. While he kept insisting I purchase a warranty for an additional 1800 dollars. I refused several times and he kept lowering the price of the warranty. After I refused for the last time he said I would have to pay sticker price because the price we negotiated had expired because I did not come in the same day. I told him I would take the car without the warranty and pay the 250 dollar discount he said expired. I also said I would give him a bad review. He came back said he would give it to me at the price we had previously agreed. By this time it's well after closing. I'm angry and tired. The finance manager reassured me that he would take care of me and apologized. Finally I thought a decent person in this place. I made the mistake of not thoroughly reading through the contract because by this time it's well after 10 and I was exhausted. I read through my contract when I get it in the mail and lo and behold, the 1800 dollar warranty was added along with the 250 dollars to the price. I was also told I would get an additional key for the vehicle but when I went back they said they didn't have it. I should have been thorough when reading my contract but I really thought the finance manager was honest and doing the right thing when he said he would take care of the problem. I would steer clear of this place. I have bought several new vehicles and this is the first time I've felt compelled to write a More

Great Experience From start to finish, Isaiah, James Wiley and James Carr made this trade-in/buying process easy. Everyone was friendly, honest and respectful and I de From start to finish, Isaiah, James Wiley and James Carr made this trade-in/buying process easy. Everyone was friendly, honest and respectful and I definitely recommend this dealership to anyone else searching for a new or used vehicle. Thank you Texas Nissan of Grapevine for our new family car! More

Typical poor salesmanship tactics I am giving two stars (notice that 2 stars is "fair") because the salesmen were very courteous and nice, offering something to drink and even popcorn, I am giving two stars (notice that 2 stars is "fair") because the salesmen were very courteous and nice, offering something to drink and even popcorn, but now comes the bad part. I had contacted them to see a used Honda vehicle they were selling in the Used Car Dept. After arriving there and after all of the nice treatment and questions, they said "We will bring the car for you!" When the car arrived, it was a basic model Nissan Sentra. First, they said that "unfortunately" the car we wanted had been sold earlier in the day in an auction. Then they tried to impress my wife and I by pointing out that the Sentra was much newer and with less mileage (they probably thought that I did not know much about cars). Then I asked another salesperson why we were told that the car was available before we came into the dealership. He said that someone before me already had an interest in the car. Then after much talk about how nice the Sentra was (which is not), we thanked them and headed out of the dealership. The salesman rushed towards us and said that the manager had a good offer for us that we would love. The offer was this: "there was a miscommunication and the car will be available next morning for us." How can you trust these guys? Anyway, that was my experience. Good luck! More

Possible buyer of New Nissan at Grapevine I have purchased several new cars in my experience. Pontiac, Saturn, Toyota (twice), and Infiniti. Out of all the purchases I've made Toyota is by far I have purchased several new cars in my experience. Pontiac, Saturn, Toyota (twice), and Infiniti. Out of all the purchases I've made Toyota is by far the best company. There employees were very nice and the buying experience was smooth. I recently went to possibly trade in my Infiniti QX60 for a new Nissan Armada. The salesperson Jake McDowell was so rude and condescending, I'm assuming because I'm a woman trying to purchase a vehicle. I left feeling like I would never purchase a Nissan, and would return to Toyota. All of their cars continue to hold their value. So if you're just dying to purchase a Nissan go to the Bedford dealership or somewhere else, don't go to this one. However, I recommend Toyota...better car. More

Used to Be Good For those of you considering doing business with Texas Nissan of Grapevine--In a word--"DON'T!" I don't now what has transpired at that dealership as For those of you considering doing business with Texas Nissan of Grapevine--In a word--"DON'T!" I don't now what has transpired at that dealership as of late. I mean they really had a good thing going. This was an excellent dealership that had one thing most car dealerships rarely get from me---"My Trust." Believe me--my last service appointment was no less than a freakin' nightmare. Suffice it to say,--The Service Waiting Room was --"FILTHY"---The Wait Time was --Extended with no explanation----My car came back--"FILTHY" and to top it all off---here's the real kicker---My to do report came back reading----"Checked the automatic transmission fluid, and it needs to be changed immediately."---Funny thing---I drive a Standard Transmission. The technicians are obviously liars--incompetent, or both. Even though that deal looks good------"DON'T DO IT!" You will end up paying for it ion the end. -One star because I had to give them something. More

NO LIABILITY BEHIND THEIR PRODUCT I am very dissatisfied with the lack of service and responsibility this dealership has taken with the vehicle I purchased from them. If you buy a I am very dissatisfied with the lack of service and responsibility this dealership has taken with the vehicle I purchased from them. If you buy a vehicle from them and you expect them to take proper responsibility, then you are wrong. DO NOT GO HERE!!! SERVICE SUCKS! More