Hilton Head Lexus

A great experience My experience with Lexus Service Department was a very pleasant visit, starting when I drove up. When I stop my vehicle Justin Fowler was there at my My experience with Lexus Service Department was a very pleasant visit, starting when I drove up. When I stop my vehicle Justin Fowler was there at my door to greet me with a warm welcoming smile calling me by my name. He conducted himself very professionally, he lead me into his office to gather all my personal information and to explain the services that will be done to my vehicle. He escorted me to the spa area where I could rest and relax while I waited for my vehicle to be serviced. The employees in the lounge area were very nice and the refreshments were very refreshing. The wait time for my vehicle to be serviced, washed and vacuumed was below the estimated wait time; I credit that as being a well organized operation. Justin Fowler's farwell was as warm as his welcome, thanking me for my business. Thank you Lexus Service Department, you are on my A List. More

Service was fast, friendly and professional, All Service manager was very friendly and professional ! The work done was perfect also. I recommending this dealership highly ! I will always com All Service manager was very friendly and professional ! The work done was perfect also. I recommending this dealership highly ! I will always come back here. More

Excellent Service at Lexus of Hilton Head They did an excellent job of service. It was pleasant, timely, and the maintenance representative was stellar. I was on a phone call with a customer They did an excellent job of service. It was pleasant, timely, and the maintenance representative was stellar. I was on a phone call with a customer and the car was fixed before I finished my call. More

Poor Service I bought a "certified" car here this past weekend. Not only was the car not ready for sale because of torn leather, I waited 7 hours for the deal to g I bought a "certified" car here this past weekend. Not only was the car not ready for sale because of torn leather, I waited 7 hours for the deal to go through. Then when we drove the car off the lot, the engine light came on and the passenger side door lock wouldn't work. This isn't what I expected for a "certified" used car. Now I have to take my time to bring it back to the shop. More

Excellent service. Justin is professional, proactive and exceedingly customer oriented. I could not ask for a better manager of service for my 350 RX. He is superb in ev Justin is professional, proactive and exceedingly customer oriented. I could not ask for a better manager of service for my 350 RX. He is superb in every aspect. More

Supportive service My service guy, Justin, was so helpful. This was my 105,000 checkup and as a widow I needed sound advice on the condition of my car.....he recommende My service guy, Justin, was so helpful. This was my 105,000 checkup and as a widow I needed sound advice on the condition of my car.....he recommended new tires and windshield wipers...he assured me that my RX450h was as safe as could be on the road. He also signed me up for driver choice awards program. I feel safe and plan to remain in the Lexus "family" when I get the next Car which will probably be the end of this year. More

Great 20,000 mile service It was easy and quick. They provided a loaner and the process didn't interfere with my day. I will definitely use them with my next car as well. It was easy and quick. They provided a loaner and the process didn't interfere with my day. I will definitely use them with my next car as well. More

Love Lexus My experience with Hilton head Lexus has always been very positive. Everyone is courteous and eager to hear your needs. The service is always fast My experience with Hilton head Lexus has always been very positive. Everyone is courteous and eager to hear your needs. The service is always fast and reliable. They go the extra mile and do extra things to help you be safe and comfortable on the road More

Great service We were traveling from Michigan to Hilton Head on vacation when the maintenance light came on. We called and the serv dept got us in for oil change an We were traveling from Michigan to Hilton Head on vacation when the maintenance light came on. We called and the serv dept got us in for oil change and all the checks. Even had a loaner for us which helped to continue with our visit. Did a fantastic job and the car wash was top notch! Thanks to Kristen and Justin. Also, the mechanic gets 5 stars. More

Very convenient Justin was very easy to work with call me to explain everything that was going to be done on my rx350 it was a pleasure thanks Justin was very easy to work with call me to explain everything that was going to be done on my rx350 it was a pleasure thanks More