Smithtown Toyota

Personal service A few days ago I had the pleasure of meeting Louis Bilous. I was interested in the Toyota Rav4. Lou allowed me to test drive all 3 models. He was frie A few days ago I had the pleasure of meeting Louis Bilous. I was interested in the Toyota Rav4. Lou allowed me to test drive all 3 models. He was friendly, professional, patient and most of all not pushy. I was planning on test driving other cars at different dealerships, but I fell in love with the SE and was more than happy to sit down with Lou as he went over all the details. Today I went back to meet with Lou and pick up my new car. He is truly a pleasure to do business with , and it is obvious that he cares about his customer's happiness. More

Professional Service by Salesman My husband and I purchased 2 Highlanders (2017) at the same time. Lou Bilous was instrumental in helping us make this decision. His explanation and My husband and I purchased 2 Highlanders (2017) at the same time. Lou Bilous was instrumental in helping us make this decision. His explanation and review of the car was clear and precise. He patiently answered any questions we had. After the purchases were made, he spent a significant amount of time in the car with us detailing all of its features. We had many questions regarding the technology which was very new to us. He even invited us back if we needed further support. His patience and very affable disposition made these purchases a very pleasant and stress-free experience. submitted by Carol and Lester Korobow More

Service Experience I met with the service manager of Smithtown Toyota to discuss a service concern. Dave addressed the issue and fully answered my questions and allevia I met with the service manager of Smithtown Toyota to discuss a service concern. Dave addressed the issue and fully answered my questions and alleviated my concerns. I was very happy he gave me the time to explain exactly what I needed to know. Thank you for a good service experience. More

Great Dealership- I went in during the week because I was just wanted to explore car options. (No plans of purchasing.) Mike Siemon the sales rep greeted me and I exp I went in during the week because I was just wanted to explore car options. (No plans of purchasing.) Mike Siemon the sales rep greeted me and I explained I was not planning on buying a car anytime soon but was exploring. Without pressure we discussed options, special financing, and prices. I told him I wanted to look at other places. (I did.) He spent a lot of time with me. I went in again to test drive a few days later. Mike again was very patient. I ended up getting a Toyota Corolla. It has many bells and whistles I have not had in the past (and after a down payment) Mike spent time with me explaining how to use many of the options and told me if I had issues to contact him anytime after I left the lot with the car. No pressure ever. Thank you! Great team! More

2017 Highlander Lease Leased a 2017 Highlander LE on 2/18. Worked with Chris Malerba who was very knowledgeable and professional. Couldn't be happier with the experience. Leased a 2017 Highlander LE on 2/18. Worked with Chris Malerba who was very knowledgeable and professional. Couldn't be happier with the experience. More

Great Team Effort ! The purchase of my 2017 Highlander on February 14th, 2017 was the third vehicle purchase in the last 13 months from Lou Bilous. My wife and daughter The purchase of my 2017 Highlander on February 14th, 2017 was the third vehicle purchase in the last 13 months from Lou Bilous. My wife and daughter both bought Rav4's in January of 2016 and it was now my turn. As usual, Lou could not have been nicer or more professional. I can literally walk to another Toyota dealership from my house but to me it's well worth the 25 minute ride to Smithtown Toyota because of how Lou treats people. He's like dealing with a long lost friend. There's never any pressure or games. He's as honest as the day is long and represents the dealership and Toyota in such a positive way. This time around I had the pleasure of meeting sales manager Guy Albergo who, like Lou, was a pleasure to deal with. He was straightforward without a hint of xx. With a minimum of haggling we all reached an excellent price on the Highlander as well as the trade in price of my 2006 Highlander. Another positive point is the lack of surprise hidden costs. No dealer prep or any other fees and no outrageous DMV fees. When it was time to sign all the paperwork, business manager Jeff Bratisax was great ! He's the kind of guy that after just a couple of minutes you feel like you've known him forever. Personable, funny and extremely professional. Unlike other business manager's I've dealt with in the past, there was no hard sell at all, something I personally dislike very much. Today, February 17th I picked up the Highlander. Lou went over every aspect of the vehicle as well as the various manuel's which, when combined, looked as thick as 'War and Peace.' Things have gotten a lot more complicated over the past few years in terms of tech and safety features. Lou was on top of his game in terms of knowledge, patiently taking his time in explaining all the functions, and boy there were many. Then it was back to see Jeff for the final paperwork. He went over all of it in detail, making sure any questions I had were answered. Overall, this purchase like the previous two, could not have gone any better thanks to Lou, Guy and Jeff. Consummate professionals, one and all. Thank you, Anthony Borelli More

Excellent vehicle purchase experience! I went to Smithtown Toyota to buy a 2017 Tacoma after being unimpressed at other dealers . I worked with Sean Deitz and found him to be professional, I went to Smithtown Toyota to buy a 2017 Tacoma after being unimpressed at other dealers . I worked with Sean Deitz and found him to be professional, easy to work with and a man of his word. He was upfront that the vehicle that I wanted would have to be ordered and it would take a while to come in. We agreed on a price which was pretty painless; no pressure, no games, no gimmicks. I have to say that it was the most pleasant car buying experience I've ever had. I recommend the dealership and highly recommend you go in and speak with Sean! More

Purchase of 2017 Toyota Rav 4 The sales person who greeted me was Ben Zimmet. He was extremely professional throughout the process. He was able to answer all of my questions, wo The sales person who greeted me was Ben Zimmet. He was extremely professional throughout the process. He was able to answer all of my questions, work within my budget, and only retreated once to check on the best deal. When I arrived to pick up the car, he explained all of the features and told me to call with any questions. I did have a question the next day. I called and left a message (thinking that I would not hear back since the sale was made). He called back shortly after and satisfactorily answered my question. Ben made the experience of purchasing a new car a lot less painful than I have experienced in the past. I did get the feeling that the financial manager was disappointed that I was not interested in any of the extended warranties, but he remained professional throughout the process. More

Best customer service Love love love smith town Toyota! Sean Dietz is awesome! Highly recommend! Excellent service. Great and easy experience. High quality and reliable tr Love love love smith town Toyota! Sean Dietz is awesome! Highly recommend! Excellent service. Great and easy experience. High quality and reliable truck... my third 4Runner.. only truck I will ever drive.. my kids even love it!!! More

Worth the Drive With a Toyota dealership being only blocks away from my house, people wonder why I drove all the way out the Smithtown Toyota for my new car. Here i With a Toyota dealership being only blocks away from my house, people wonder why I drove all the way out the Smithtown Toyota for my new car. Here is why,... At smithtown Toyota I was treated like an individual, not a number. All of my wants, needs and concerns were addressed. I was not given the run around and asked to settle for something I didn't want. I was treated like family by my salesman Lou B, the sales manager Guy Albergo and my finance manager Diego. Lou found me the exact car I wanted and worked to get it in the price range I wanted. I would never go anywhere else again to be treated like a number and lied to. Smithtown Toyota rocks!! More