LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Great Experiencw The sales staff and managers at Shuman were great to work with and make my experience very easy and fast and also a great price. I would highly recom The sales staff and managers at Shuman were great to work with and make my experience very easy and fast and also a great price. I would highly recommend Shuman. More

I can't believe it. When I bought my Jeep in 2012 from Suburban Chrysler Jeep in Farmington Hills, it was such a miserable, frustrating experience, that I swore that I wo When I bought my Jeep in 2012 from Suburban Chrysler Jeep in Farmington Hills, it was such a miserable, frustrating experience, that I swore that I would drive that Jeep until the wheels fell off, just so that I would not have to deal with another horrifying car-buying experience. That day finally came, and I was literally dreading having to make calls to get pricing on new Jeeps. Particularly as a woman, you feel very guarded, and as if you have to over-educate yourself to keep from being taken down the rabbit hole. I was so, so blessed to be connected by way of an internet inquiry to Amy Luoma at Shuman. She was so professional, right from the start. She found me the vehicle I was looking for, with the options I was seeking, at the exact price I was hoping for. The whole inquiry took about 15 minutes, and was more pleasant and tension free than I could have ever imagined. When I arrived at the dealership the day after, she had the paperwork all ready for me. No waiting. My car was pulled up. It was clean. It had everything that she said that it did. She took my trade vehicle and got me the very price that I had asked for it. That was a bonus blessing, and I could not have been happier, or more grateful. Within 2.5 hours, I was in my new vehicle. She showed me how to use all of the features, put my new plate on, and I was down the road. I could hardly believe how pleasant and stressful and...dare I say...enjoyable, my car purchase was. It goes without saying that Amy, and Shuman, are my forever dealers. Further, everyone I know will hear about them, and will be encouraged to buy from them. This kind of customer service and professionalism is so rare that I want to make sure it stays around until I am ready to buy my next car. As a follow up--- they arranged the install of an after-market sunroof for my Jeep Renegade. Based on the fact that Suburban had installed one in my 2012 Jeep Patriot, and it was completely rusted out within a month, I was very concerned about the same happening to this one. Amy took my concerns very seriously, and got an assurance from Premium, the installation company, that they have a sealant that they use for preventing rust. Further, someone on her management team offered me the use of his truck for the day while my Jeep was having the moonroof installed, so that I could get to my job and home. No questions asked. No waiting. No messing about. I could not be more grateful. Shuman, and particularly Amy Luoma offer a very, very rare kind of customer service and personalized care that is very hard to come buy. I cannot recommend them enough. More

Great working with John! John O was great to work with! He made the process easy and smooth, and I was very pleased with him. Would definitely recommend him. John O was great to work with! He made the process easy and smooth, and I was very pleased with him. Would definitely recommend him. More

I'm definitely a satisfied customer!! My salesman Scott was great.. he was very helpful even after I bought the car.. I sat at the gas pump 30 minutes trying to figure out how to open my f My salesman Scott was great.. he was very helpful even after I bought the car.. I sat at the gas pump 30 minutes trying to figure out how to open my fuel door. Decided to call Scott and he walked me through it!! The finance manager Steve was awsome! He made sure he did what he needed to do to get me in the car I wanted. Actually all the staff were very pleasant ! More

Make the customer happy! They always do what's right for the customer and make sure we leave happy. Quality is important to their service team. We will bring both Jeep vehicle They always do what's right for the customer and make sure we leave happy. Quality is important to their service team. We will bring both Jeep vehicles back. More

Great Experience with Jeremy! My husband and I couldn't be more pleased with Jeremy. He made the experience much less stressful than I anticipated. He was very down to earth and ne My husband and I couldn't be more pleased with Jeremy. He made the experience much less stressful than I anticipated. He was very down to earth and never pressured us one way or the other. More

Pleasure working with Christine I recently leased my vehicle through Christine Jacobs. Her service and treatment of me throughout the entire transaction was exemplary. She always s I recently leased my vehicle through Christine Jacobs. Her service and treatment of me throughout the entire transaction was exemplary. She always supplied me with thorough information and made sure to respond to my inquiries within a timely manner. She was also able to provide me a phenomenal price that far superseded anything any of the other local dealerships were willing to supply. More

Fantanstic Experienece with Jeremy Great service, great follow up and drive to get the vehicle I wanted. Jeremy was great. And my wife could not be more pleased with the vehicle Great service, great follow up and drive to get the vehicle I wanted. Jeremy was great. And my wife could not be more pleased with the vehicle More

Great Experience Mike Weinsten was my sevice rep and he was top notch. Stopped here two years ago and felt like chopped liver. Thought I'd give them a second chance Mike Weinsten was my sevice rep and he was top notch. Stopped here two years ago and felt like chopped liver. Thought I'd give them a second chance since I kept getting coupons sent to my address. This time was complete opposite. Mike was was efficient, helpful, and not pushy at all. Not only did he allow me to use my expired coupons, but he also offered me a $3.00 lunch voucher for L. Georges coney island next door while I waited for my oil change and tire rotation. Can't say enough about what a positive experience this was. Kudos to the service staff. I'll definitely be back. More

Service dept My Shepard assisted me when I came in for an oil change n tire rotation. Fast efficient service. Very friendly and gave me a great estimate of the My Shepard assisted me when I came in for an oil change n tire rotation. Fast efficient service. Very friendly and gave me a great estimate of the time it would take. More