West Hills Ford

TERRIBLE CUSTOMER SERVICE We ordered a cargo mat and cover for our 2016 Ford Explorer after several phone calls from Taylor and Chris we were told two different stories by them We ordered a cargo mat and cover for our 2016 Ford Explorer after several phone calls from Taylor and Chris we were told two different stories by them and were led to believe the cargo mat was there but the cover was not. After I finally get over there Taylor goes to look for the mat and comes back with the wrong mat he then tells me that the right one was there but someone must have taken it for a new car. Even thou we ordered and had paid for it he also told me that the manager was on the phone trying to straighten out a order that was a messed up and how things have been messed up with there ordering while Chris looks on and doesn't say anything. We cancelled the order and will not do any kind of business with them. And this was the third chance we had given them. We always try to support the local community but they need to get there business and customer service in better shape. More

AWESOME AWESOME AWESOME Shawn made my experience buying my new 2017 Grand Touring CX 5 a joy... all aspecs of my transaction were seamless. Shawn explained all the technolog Shawn made my experience buying my new 2017 Grand Touring CX 5 a joy... all aspecs of my transaction were seamless. Shawn explained all the technology on my car and the product was as he stated. Love the car. I will own this one a long time. Thanks guys. Kathy More

Great Place to Buy a Vehicle Very knowledgable about their vehicles and their features and capabilities. A pleasure to do business with. I would recommend to my friends and associ Very knowledgable about their vehicles and their features and capabilities. A pleasure to do business with. I would recommend to my friends and associates without hesitation. More

Buying a vehicle is great, going in for service is not so. I purchased my vehicle new in 2012 and I have had a few problems that the dealer was able to take care of. All in all, I'm satisfied with my vehicle I purchased my vehicle new in 2012 and I have had a few problems that the dealer was able to take care of. All in all, I'm satisfied with my vehicle and the service I have had. It may have taken a couple of tries, but the problems were taken care of. My problem deals with a service individual who apparently does not have to time to follow-thro with his promises to get back with an individual or when I've gone in to discuss a problem, does not seem to care of want to assist. Not good customer service... More

Deceptive pricing on website I really liked bringing my truck here when this was Parr Ford. Now that it is West Hills, the customer service has declined rapidly. I made an onlin I really liked bringing my truck here when this was Parr Ford. Now that it is West Hills, the customer service has declined rapidly. I made an online appointment to bring in my 2016 F250 for a 15K service and a check of the coolant (due to a light on my dash stating it needed to be checked), It specifically asked if it was a 6.7L diesel and quoted a price of $218.95 (I knew I would pay more for the coolant check). I signed the quote of $280 when dropping off the truck (4/22) for the work I requested. To make along story short, when I picked up the truck, I was in a hurry and just paid the bill. When I got home and looked at it further, I wasn't convinced the pricing was correct (and now included a fuel filter replacement and additional charge for more oil due to "being a diesel"). I called and emailed my service advisor multiple times and was told she would be back in touch. Several weeks later there is still no resolution on this and was even told after a review on Yelp this was being passed along to the general manager (5/19) and someone would be in touch (it is now 5/31 and no response). I then called to speak with a service manager who admitted the online pricing is incorrect and that he would pass it to his manager (again, no response and as of 5/31 the online pricing is still incorrect). They obviously don't care and I will be telling everyone I know to avoid this place (the company my brother works for has already moved service of their fleet of F150s away from West Hills). Bruce Titus Ford is only a bit further and will now be getting all of my business and I recommend anyone reading this to go there as well now (or anywhere but West Hills). Note: we have had out Toyota serviced at Heartland Toyota (also part of the West Hills group) and they were fantastic each time. More

Buying my first new car! The team at West Hills Mazda Ford is awesome. They were quick to see what I was looking for and helped get my numbers crunched and worked out to make The team at West Hills Mazda Ford is awesome. They were quick to see what I was looking for and helped get my numbers crunched and worked out to make me feel great. More

Out of the ordinary purchase of a pre-owned vehicle. We stopped at West Hills Ford Mazda to investigate the possibility of trading in two of our vehicles for a newer single vehicle to perform the same ta We stopped at West Hills Ford Mazda to investigate the possibility of trading in two of our vehicles for a newer single vehicle to perform the same tasks. John Roberts, who had only recently joined the West Hills team, was very helpful and professional in helping us. After raising some out of the ordinary questions, John Kim assisted us with our questions and gave us some recommendations and solutions. We did in fact trade in two of our vehicles for certified 2015 Ford explorer to fit our needs. The entire team was super professional and made the transaction fair and easy. Thanks West Hills team! More

Very Helpful For my first time buying a car it was really overwhelming but everyone was super nice and helpful and took me step by step through the process. My dea For my first time buying a car it was really overwhelming but everyone was super nice and helpful and took me step by step through the process. My dealer went above and beyond to help me. More

Horrible THEN Amazing I went to just look at some vehicles, so when I get my tax refund I know what I can spend on an upgrade from my car now. I was immediately approached I went to just look at some vehicles, so when I get my tax refund I know what I can spend on an upgrade from my car now. I was immediately approached by David, who after I explained I wanted to just look and I would let him know if I had questions, followed me like a List puppy. He was pushy and kind of creepy, He eventually went to assist another couple, and I actually could enjoy looking for what I want and price I could afford. I was also approached by another salesman, Mike, who understood my situation and kinda have me an idea of what vehicles would be best for me, and within my price. He wasn't pushy, but yet convinced me more and more, that I was in right place. I will definetly be returning, but only if I can have Mike assist me with my purchase. Very nice in the end. More

PLEASANT...ENJOYABLE !! Easy access off freeway. Cars are shown in a wide open lot. John Roberts was my first contact. A very open , polite , helpful young man. Brian ...s Easy access off freeway. Cars are shown in a wide open lot. John Roberts was my first contact. A very open , polite , helpful young man. Brian ...sales manager for Mazda....A knowledgeable fellow was very good at putting things straight when I had questions. Clay...financing.. was the man when it came to paper work......MOST pleasant . More