Dallas Truck World

Greatly lacking in customer service levels We bought a 2011 VW Jetta here in January of 2017. Within a week, the check engine light was coming on, intermittently. We also noticed an oil spot We bought a 2011 VW Jetta here in January of 2017. Within a week, the check engine light was coming on, intermittently. We also noticed an oil spot in the driveway that over the next couple of months got worse and worse. The A/C also has almost stopped working, altogether. We took the car to a service provider in Roanoke and they found multiple issues, right away. The oil pan drain plug had only been finger-tightened. This is where the bulk of the oil was coming from. However, they also found another leak stemming from a bad vacuum pump. They found that there was a tear in the front driver's side CV boot. We have a warranty with a $250 deductible but, after all of this, it was obvious that these were issues that were overlooked by the dealership and the mechanic even told us as much. My wife called and spoke with someone in the service department at Truck World/Southwest Kia that agreed that we should not have to pay to have these issues taken care of. So my wife made the long drive to the dealership the next day (today) to get things taken care of, based on this conversation. She was immediately approached with attitude and told that the warranty would have to be used. Despite what the service dept. told us, they simply refused to own up to their short-comings and did not seemed concerned, at all, with providing even decent customer service. They even found a pork rib bone under the engine covers during their diagnosis! They were (allegedly) the last ones that gained access under these covers during inspection before sale. Now we are cornered into coming up with a $250 deductible and over $400 for parts and labor to repair everything not covered by the warranty (A/C is not included in this price). If this was all happening after driving the car 6 months or after considerable mileage, I would not be writing this. All they needed to do was 'the right thing' by their customers. Buyer beware! They obviously have no issue selling a lemon and then turning the other way. Very disappointed and would not recommend Truck World or Southwest Kia to anyone! More

Unethical! Total waste of time! Terrible experience. Unprofessional sales person (Courtland) quoted us $27,800 for a 2013 Camaro that had a sticker price of $29,400. After offering $ Terrible experience. Unprofessional sales person (Courtland) quoted us $27,800 for a 2013 Camaro that had a sticker price of $29,400. After offering $26,800, we didn't hear from them for two days. It took several phone calls to get a hold of Courtland who finally said that he forgot the price we talked about. When I 'triggered'his memory, he talked to the finance manager who said that the price even Courtland quoted us was not possible. The car was $29,000 not less than that. It seems they just throw out lower prices to get you interested and they already know they won't honor them. Avoid this dealership at all cost. Total waste of time! More

jeff Gosnell the xxxxxxx at Dallas Truck World I would give this place 4 stars because they have nice cars. But I give this place 1 star. Why? Well, Jeff Gosnell - Sale Consultant at Dallas Truck W I would give this place 4 stars because they have nice cars. But I give this place 1 star. Why? Well, Jeff Gosnell - Sale Consultant at Dallas Truck World located on Wheatland near DeSoto area, was one of the biggest xxxxxxxx I ever met at a dealership. He was so rude and nasty because I ask question after question. Yes, that's what you do when you are looking for a car...so you won't get f*xx over. I asked him why are you being so short with me...I am only trying to ask questions about the cars here. He said because I kept asking questions. I told him well if that's a problem then I will go somewhere else...he flick his hand at me and said "go somewhere else and do not not let the door hit you on the way out". Whaaat!!! Ruuude!!!! Just straight up nasty. I guess his management allows him to talk to customers like this. More