Beck & Masten Buick GMC South

5000 mile service, Oil change Karla Menchaca always does an awesome job. She always works hard to get answers to whatever problem I may have with my truck. All the staff in the Ser Karla Menchaca always does an awesome job. She always works hard to get answers to whatever problem I may have with my truck. All the staff in the Service department always have a friendly attitude. I live in Humble and would rather go 35 miles for my Truck's service than go to any other dealer. More

Excellent service Karla Menchaca. I speak highly of her she knows what she's doing and I will refer her to anybody she is excellent and caring Karla Menchaca. I speak highly of her she knows what she's doing and I will refer her to anybody she is excellent and caring More

GREAT CUSTOMER SERVICE AND COMMUNICATION Great crew all around. My advisor was Gabby she was very friendly and kept me up to date on my trk and what was covered under warranty and so forth. A Great crew all around. My advisor was Gabby she was very friendly and kept me up to date on my trk and what was covered under warranty and so forth. Also able to get my more information on other items I had questions on. Toni helped with a fast checkout on my lunch break. More

Service The service here is wonderful especially the young lady name Rosa who you give your information to when entering the service door. She is very profess The service here is wonderful especially the young lady name Rosa who you give your information to when entering the service door. She is very professional and knowledgeable. She has patience and a very pleasant attitude. It has not been a time that I have been there and service has been bad. Everyone there is very nice but Rose is the best!! What makes her the best is that she gives you a breakdown of what is needed of your vehicle and makes sure everything is checked and running smoothly with your vehicle before he/she leaves. If they haven't given her raise lately she deserves one now! More

Battery Problem Was having problem with battery in my truck, took it in and Rogelio P. checked it and advised me it was not holding charge. Put new battery and got m Was having problem with battery in my truck, took it in and Rogelio P. checked it and advised me it was not holding charge. Put new battery and got me going again. Rogelio was very helpful and gave me excellent service. More

DISHONEST & BAD TREATMENT OF RETURNING CUSTOMERS Wheels & tires got stolen. Asked for appraisal to trade vehicle. Salesman Jonathan Rodriguez and Jorge Gomez manager in preowned dept.(who appraised Wheels & tires got stolen. Asked for appraisal to trade vehicle. Salesman Jonathan Rodriguez and Jorge Gomez manager in preowned dept.(who appraised the vehicle) and Tommy the shop foreman agreed there was 8K in damages. A mechanic not affiliated with the dealership inspected it and found it had NO DAMAGES!! They were lying to achieve a lower appraisal to benefit themselves even though this was the FOURTH vehicle my son bought from them. This is how you VIP your customers? IN THIS CASE A LOYAL CUSTOMER WHO RETURNED TO YOU TO PURCHASE VEHICLES FROM YOU!!!! A TOTAL OF FOUR VEHICLES!!!! NOT EVEN A LOANER CAR WAS OFFERED TO HIM WHICH IS ONE OF THE AMENITIES THEY BRAG ABOUT ON THEIR SITE!!! :( More

Excellent service Gabrielle ( Gaby) and Toni were very helpful and provided excellent service I will highly recommend getting your vehicle taken care of at this dea Gabrielle ( Gaby) and Toni were very helpful and provided excellent service I will highly recommend getting your vehicle taken care of at this dealership More

Service experience Have used Beck & Masten for service for about two years. GMC 3500 Denali and Chevrolet 3500 High Country. Always use Rosaena Vasquez for service, she Have used Beck & Masten for service for about two years. GMC 3500 Denali and Chevrolet 3500 High Country. Always use Rosaena Vasquez for service, she is very knowledgeable and helpful. Up to date on any recalls and service needs. Returns calls promptly and calls when truck is ready for pick up. Very friendly and a pleasure to deal with. More

AC Repair AC was not working. Brought the vehicle in on a Friday just be sure that it would be serviced on Saturday. Mr. Roger Paredes assured us that the AC w AC was not working. Brought the vehicle in on a Friday just be sure that it would be serviced on Saturday. Mr. Roger Paredes assured us that the AC would be repaired on Saturday and he was correct. He also called to say that the compressor would need to be changed as well as recommended a cleaning of the inside coils. The cost of the repair were in the range of what I expected. The AC is working great. More

Oil Change, tire rotation and balance Karla is very attentive, great customer service. My truck is well taken care of here. Manny takes the time to get to know his customers. Karla is very attentive, great customer service. My truck is well taken care of here. Manny takes the time to get to know his customers. More