Helms Bros., Inc.

awesome I never experience the kind of service I received at helms Mercedes, it was excellent, I will recommended 100 % love it! Herman Ospina was excellent l I never experience the kind of service I received at helms Mercedes, it was excellent, I will recommended 100 % love it! Herman Ospina was excellent like always . More

Exceptional Customer Service Jack is the best. He took customer service to the next level. As soon as I informed him that I have another appointment immediately after leaving the Jack is the best. He took customer service to the next level. As soon as I informed him that I have another appointment immediately after leaving their center. He personally made sure that my car was ready promptly, he went to bring the car himself and dried to hasten the process. I made it to my next appointment right on time. Thank you Jack! More

1st year service visit I brought in my 2017 E Class for its first year servicing and State Ins. As soon as I arrived for my appt., I was greeted warmly at the desk and then I brought in my 2017 E Class for its first year servicing and State Ins. As soon as I arrived for my appt., I was greeted warmly at the desk and then a minute later by Sean Savage, my service advisor who is a refined, extremely pleasant and most knowledgeable young man. We discussed what was needed and he said it would be about 2 hours. An hour and a half later, my car was ready and washed beautifully as well. A vist to Helms is pleasant and convenient and the waiting room is most comfortable and spacious. All in all, a very, very fine experience. More

great service have been a customer of helm bros for some time jack is the best service advisor he takes good care of my car and a man of his word . all of the peo have been a customer of helm bros for some time jack is the best service advisor he takes good care of my car and a man of his word . all of the people at service center are great they make you feel like family More

Professional Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Appare Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Apparently are very competent. More

Service This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my appointed service advisor, Sean Savage. Both made me feel like a longtime customer and a valued customer. My vehicle was purchased from another state and I must say that I had a terrible buying experience which made me have an issue with "trust." From the very beginning, Sean stated that he is here to help and see that exceptional service is provided, which he delivered above and beyond. Sean is extremely professional, attentive, and caring. He explained in detail what was going on with my vehicle which by the way the other dealership in Hempstead ripped me off by having me put in new brakes/pads and rotors. I was mislead and spent $1000 which was not necessary at the time. I am so happy that I came to Helms for a second opinion for the back brakes and rotors More

customer service excellent from sales to finance to service, this is a top notch dealership. The attention to the overall customer experience is unmatched by others in a compar from sales to finance to service, this is a top notch dealership. The attention to the overall customer experience is unmatched by others in a comparable price range. More

Service My adviser Sean Savege is veri profesional all ways help me to fixed any problems with my cars needs, thanks Sean this time for service on my cooling My adviser Sean Savege is veri profesional all ways help me to fixed any problems with my cars needs, thanks Sean this time for service on my cooling system,problem found and corrected,thanks to all staff on the Job on my GL 450 have nice day .Marco Lema. More

Always satisfy Nice young man to work with.... Jack goes about and beyond to satisfy his client... He knows what he is doing and understands what his customer wants. Nice young man to work with.... Jack goes about and beyond to satisfy his client... He knows what he is doing and understands what his customer wants... pleasure working with him... More

Great Service! Jackie my service rep was great. Kept me informed at all times. Service center was well organized, neat and offered a nice breakfast. Highly recommend Jackie my service rep was great. Kept me informed at all times. Service center was well organized, neat and offered a nice breakfast. Highly recommend! More