Heritage Chrysler Dodge Jeep Ram Owings Mills

Customer focused and knowledgeable John was very friendly, considerate with no pressure to buy. John took his time to listen to our likes and dislikes and provided information that help John was very friendly, considerate with no pressure to buy. John took his time to listen to our likes and dislikes and provided information that helped us make our decision. The only thing that was less than excellent and may need some streamlining, was the time it took to get through finance. More

Hardworking and customer friendly and focused I am convinced that there are still honest people with this integrity in the car sales business.. John, Gordon, Mike...keep up the good work. I am convinced that there are still honest people with this integrity in the car sales business.. John, Gordon, Mike...keep up the good work. More

Great Customer Service Experience John was very helpful and patient throughout my purchase process. I never once felt pressured to buy the vehicle and appreciate the great customer ser John was very helpful and patient throughout my purchase process. I never once felt pressured to buy the vehicle and appreciate the great customer service. More

Painless Purchase On the last day of the month we were helped to pick out a new car and moved through the process swiftly despite the dealership being busy. Our salesm On the last day of the month we were helped to pick out a new car and moved through the process swiftly despite the dealership being busy. Our salesman John was very nice and informative, and led me to an awesome new Jeep Patriot. More

Wonderful experience! I recently purchased a 2017 Jeep Grand Cherokee from Heritage in Owings Mills. It was a wonderful experience from start to finish. The sales person, J I recently purchased a 2017 Jeep Grand Cherokee from Heritage in Owings Mills. It was a wonderful experience from start to finish. The sales person, John Ferraiuolo, who greeted me at my first visit to the dealership has become my favorite car salesman. Throughout the process, John offered me several options that he thought would fit my budget and necessities I wanted in a vehicle. He seemed sincerely interested in getting me in the vehicle I wanted and did not stop working for me until it happened. I couldn't be happier with my Jeep and highly recommend John and his GM, Mike McGuire, at Heritage CDJ in Owings Mills. More

Professional, excellent customer service, sense of humar For years, I wanted a Jeep Wrangler. I decided to start looking last year in going into dealerships, stopping people with Jeeps asking questions, and For years, I wanted a Jeep Wrangler. I decided to start looking last year in going into dealerships, stopping people with Jeeps asking questions, and going on the internet getting information. Some of the dealerships that I went into environment felt "cold" and it took awhile for a sales person to address me. I do not know what could be the reason, maybe because I was a female by myself. Months later, I decided I am ready to purchase, but I still was not there as far as a dealership to work with, so I sent three dealerships in my area 10-12 questions. One dealership told me to come in and talk. I stated to save me time, answer my questions because I do not want to sit in a dealership for hours and walk out the door with nothing and then come back. The other dealership did not answer my questions. Heritage Jeep Owings Mills, John was the only one that answered my questions. So I took him to the next level, I asked more questions then I talk with him over the telephone and texted him questions and/or concerns. John had a lot of patients with me in my process. He spent a lot of time with me; wherein, he could have decided to let someone else deal with me. Finally, I came into the dealership after 4 months to meet John and talk about buying the vehicle I wanted. We went back and forward between Sahara and Sport, and what I am willing to pay for a vehicle of choice, which was the Sahara. I did not buy a vehicle that day. I continue texting John with questions about the tire cover, gas adapter, and other stuff. John hung on in there with me. For this man to have as much patient and continue responding to me, I would recommend him to anybody that which to purchase a vehicle that Heritage sale. Let me mention this, the day that I plan to purchase the vehicle, it was suppose to take about 45 minutes. It took me 5 hours. I guess I can go on, but I want to leave you with this. John, Jeff, Mike and Tony that assisted with the sale of my vehicle were all great guys and a great team to work with. I have personal stories about all of them in this process that was all good, enjoyable and satisfying. Excellent experience. More