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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,195 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,195 reviews

August 19, 2017

Great experience We have leased many cars through Klaben and this was another great experience overall. John Coco is very helpful in finding us the best deal while mak More

by gmross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
August 19, 2017

disappointed spent four days calling back and fourth to make a deal to get my payment where I needed it 1:30 pm on 8/18/2017 was going to pick up the jeep at 9:30 More

by kdf999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Klaben
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Kim Devlin
Aug 19, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. Your comments are very important to the Klaben Team. I sincerely apologize that we failed to deliver the level of service you expect and deserve. That is definitely not our intention. I have reviewed your feedback with the entire team. We are disappointed as well. We lost a potential sale and we lost your confidence in Klaben. Please know that there were other customers that had expressed interest in the Wrangler before and during the time John Coco was communicating back and forth with you. It's unfortunate the vehicle was sold before John spoke to you that afternoon and then had to call you back after he found out it was indeed sold. In hindsight, John should have checked the status before he called you. We failed. I empathize with your frustration. We have two obligations. The first is to you the customer. On behalf of the entire team, I apologize. We welcome the opportunity to make things right by finding you an attractive alternative, if you so desire. Second, we must utilize your feedback in our coaching and training sessions with team members to achieve our goal of continuous improvement. Please contact me directly at your convenience if you would like to discuss further. We remain at your service. Rich Klaben. 330.673.3139 ext 242.

Aug 19, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

FYI - Due to the secure processing of information between our Dealer Management System and external websites, sold vehicles may remain online for a few days after the actual sale date. Rich Klaben 330.673.3139 ext 242

August 19, 2017

Great dealership! Everyone was very nice and a pleasure to work with especially Antonio, Chuck, Steve and Brian. I would definitely recommend this dealership to family More

by DeAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Lindon, Antonio Taylor
August 19, 2017

Great, as always! Always a great experience when we come here. Gilbert is awesome and always helps me find a car with what I want! Won't go anywhere else! Always taken More

by aparise3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin
August 18, 2017

Very Helpful! The staff members here were all so nice and helpful! I drove over an hour and a half to view a car and they had it ready for me and welcomed me so ki More

by emariee16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Kim Devlin
August 18, 2017

Great experience buying my first car I very hesitate with buying a car, I searched around and found these guys. They provided fast service and I would definitely go back. Great service wi More

by Mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Antonio Taylor
August 18, 2017

Five Years of Stellar Service I started using Klaben when I moved back to the Stow area in 2012. The service managers are friendly, upfront, easy to work with, and they don't talk More

by EmCar2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
August 17, 2017

Thing get better with age! It has been 10 years since I bought a car and then it was from Don Jacobs! Nice to know that some things remain the same! It was still a very pleasant More

by DianeN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2017

4th Vehicle This is our 4th vehicle we have purchased from Klaben, that should say it all. Our salesman Justin is great. He has always taken all the time needed More

by TRAPPERTOM2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2017

Great experience Had a great dealer experience with Don, he was knowledgeable and helped me get into a new car with no hassle or hang up. Everything went quick and sm More

by Cthomps987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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