Germain Lexus of Naples

Dead battery My wife was driving our 2016 rx 350 when the battery died in a CVS parking lot..AAA got it going with a charge and she went directly to Germain...in My wife was driving our 2016 rx 350 when the battery died in a CVS parking lot..AAA got it going with a charge and she went directly to Germain...in the meantime I called Beverly Coppola explained the situation, my wife was on the way..it was close to 5 pm...;Beverly assured me that she would be there and take care of the problem..She did and we are forever grateful. .. . More

Great service Svenja is a great customer service rep. I called in the morning and got a 1:00 appointment for a 65K check. She was friendly, attentive, and professio Svenja is a great customer service rep. I called in the morning and got a 1:00 appointment for a 65K check. She was friendly, attentive, and professional in handling my service needs. She pointed out potential issues, but didn't use a hard up-sell. More

Service Had issues with my screen freezing......John McCloskey handled this very professionally. He personally made sure the correct update was implemented. Had issues with my screen freezing......John McCloskey handled this very professionally. He personally made sure the correct update was implemented. In addition my sales person Greg Libutti was available for support. Great team to have on your side. More

good experience Good people equals good service. It was my first time working with Alyson Chatham. She is an asset to your company. Keep up the good work. Good people equals good service. It was my first time working with Alyson Chatham. She is an asset to your company. Keep up the good work. More

Absolutely Great Experience at Germain Lexus of Naples Everyone at the dealership was so nice and helpful. Zsuzsa Vajko ("Z") sat with me for hours and was so sweet. She even met with me the next morning Everyone at the dealership was so nice and helpful. Zsuzsa Vajko ("Z") sat with me for hours and was so sweet. She even met with me the next morning again and helped me get my navigation set-up and went over some of the main features of the car. She was amazing as was every person at the dealership that I met with. I would definitely recommend Germain Lexus to everyone. More

Thanks John Mccloskey thanks again for another great service experience. You have been my service consultant for many years and I have confidence with your John Mccloskey thanks again for another great service experience. You have been my service consultant for many years and I have confidence with your advice. Hope we have many more years together! Sandra Fennessy More

Terrific Service and Environment We had our first service visit to Germain Lexus yesterday and couldn't have been more pleased. We were greeted by a friendly attendant and directed to We had our first service visit to Germain Lexus yesterday and couldn't have been more pleased. We were greeted by a friendly attendant and directed to a comfortable, clean and large lounge with coffee and a huge variety of snacks, juices, and bottled water, There was also a large flat screen TV and cozy seating. Beverly Coppola, our service manager, came right out to introduce herself and gave me an ETA on the work that needed to be completed. She was warm and professional. Within the time frame she mentioned, our vehicle was ready. The mechanic not only took care of the maintenance we needed but went the extra mile to test our battery and other controls/mechanisms. Our battery, which was running low (we were not aware of this) was changed out at no charge. A full report of the work provided was given to me. Our car was returned in gleaming condition since it was washed and vacuumed. I never expected a maintenance visit to be such a pleasure. Thank you, Beverly Coppola and the Germain Lexus team to a job well done! More

Excellent Service! I've been a satisfied customer since 2003. I've only had three different service consultants during that time and each one has been superb. I only cha I've been a satisfied customer since 2003. I've only had three different service consultants during that time and each one has been superb. I only change consultants when one leaves the dealership. Alyson Chatham is my current consultant and she continues to provide me with the same outstanding service I've received in the past. My dashboard replacement was a long time coming but the process went smoothly one the part arrived . More

Smooth, trouble-free experience As a four-time repeat customer I was very happy with my trade-in and leasing experience. Trish Cano, Dan Hussman, and Michael Lawson did a great job As a four-time repeat customer I was very happy with my trade-in and leasing experience. Trish Cano, Dan Hussman, and Michael Lawson did a great job helping me to select and purchase my RX. Buying a car is a complex process, but at Germain they keep it simple. More

Wonderful customer service! Jason Lauer is a wonderful sales person, who worked with me on my last two vehicles from Germain Lexus. He is very competent, kind and detail oriented Jason Lauer is a wonderful sales person, who worked with me on my last two vehicles from Germain Lexus. He is very competent, kind and detail oriented. I am very happy with my new Lexus NC, and the great experience that I had with Jason and the entire team at Germain Lexus. More