INFINITI of Van Nuys

Amazing service, you really care Thank you for your professional and fair price for your service. Zachery the Representative explained the issues, made me feel very comfortable to com Thank you for your professional and fair price for your service. Zachery the Representative explained the issues, made me feel very comfortable to come to you for future service. Zachery is an asset to Infinity, he cared about my car like his Own. More

reprogran key I took my car for reprogram my key because my wouldn't start and I told the tech that battery was lose and dirty he's we will fix that They call me I took my car for reprogram my key because my wouldn't start and I told the tech that battery was lose and dirty he's we will fix that They call me later that won't connect with their computer and he's will cast 400 dollars to fix the problem two day passed nothing after they call me and said the my battery wired and other wire were melted and will cost me 1200 fix or 5000 for wire harness for the car I told won't do it the car was that even worth it and he charge 400 dollars and they didn't do anything I tow my car back home and clean the battery wire and thermal and charge the battery and my car started I call them and told then they didn't do anything and give my money back they said work hours and hours in car and they didn't charge battery or clean the wire for battery this is the worst job I get done from this dealer not going back with this guy and also won't recommend then More

Incredibly helpful and saved me money! Jose the parts manager went out of his way to help me find a tire i could afford that would still be covered when I returned my lease. He didn't have Jose the parts manager went out of his way to help me find a tire i could afford that would still be covered when I returned my lease. He didn't have to as he made the offer and it was very kind and appreciated. Then when I dropped the car off Rick took care of me and was incredibly helpful. He was nice, professional and efficient and even arranged a ride home for me. He took excellent car of me and our car and overall I was very satisfied with our experience! More

Very professional experience Came to the Service Dept. expecting to be taken care of by Resty Tengo. Resty was not available and so Rick Robinson took care of me. Explained every Came to the Service Dept. expecting to be taken care of by Resty Tengo. Resty was not available and so Rick Robinson took care of me. Explained everything in deatail and took very good care of me and my car. Rick gets a 10 rating from me. More

as long as either david gonzales or rick robinson take care of me, is will always be great - 11 years, since purchase of 2006 G-35 of me, is will always be great - 11 years, since purchase of 2006 G-35 More

Excellence I couldn't be happier with my experience. Adam Tran was my service advisor and he even remembered my name. He made my trip to Infinite of Van Nuys the I couldn't be happier with my experience. Adam Tran was my service advisor and he even remembered my name. He made my trip to Infinite of Van Nuys the best. More

Great service They called me to tell me about the repair and when my car would be ready. I received a loaner car and I had all of my needs satisfied. They called me to tell me about the repair and when my car would be ready. I received a loaner car and I had all of my needs satisfied. More

Great dealership Will make this short and sweet, everybody there is great and really believes in customer service. they go out of there way to take care of you. St Will make this short and sweet, everybody there is great and really believes in customer service. they go out of there way to take care of you. Steve. More

Great service! Ronald Lazo greeted me personally and helped me get a great deal on my tires. Rich squeezed me in last minute on a Saturday to get my tires installed Ronald Lazo greeted me personally and helped me get a great deal on my tires. Rich squeezed me in last minute on a Saturday to get my tires installed. More

Great service Came in for an oil change and also Adam went above and beyond by pointing out my screen needed to be replaced which I hadn't even noticed. Put in an o Came in for an oil change and also Adam went above and beyond by pointing out my screen needed to be replaced which I hadn't even noticed. Put in an order because they were out of the parts and I had a new screen within 2 business days. Oil change wait time was not bad and Adam kept me updated on the status of my car. Coming in for my car service here is definitely hassle free and all the staff is very polite. More