Legacy Westbank Buick GMC

Rude staff I called twice in 6 weeks to schedule service for a recall and no one would return my call. I went to the dealership to speak with someone in person a I called twice in 6 weeks to schedule service for a recall and no one would return my call. I went to the dealership to speak with someone in person and the staff was very rude. The guy I dealt with kept interrupting me when I was trying to talk and getting me to just stop talking. Another guy was near us and shouted that parts didn’t exist for the recall. The guy I dealt with said he was in sales and didn’t know what he was talking about. So the “salesman” came out of the office he was sitting in and said “technically there are no parts for that.” I already had a very frustrating experience with my calls not being returned, the woman I spoke with at the dealership, and the man that kept interrupting me, then that guy had to be cocky when no one was speaking to him and he had nothing to do with the matter. The guy I dealt with told him nothing and at no point apologized for any of the issues I encountered. He would just cut me off and barely let me talk. Horrible customer service. I will not go back or recommend them. More

Service Brought my car in for service on Saturday, was suppose to receive a call for an update on Monday, no call received. Then Tuesday I called 3 times and Brought my car in for service on Saturday, was suppose to receive a call for an update on Monday, no call received. Then Tuesday I called 3 times and left messages for the technician, no call back, then Wednesday my husband had to call to find out what was going on and someone told him that the car would be ready that evening. I received a phone call at 5:15pm on Wednesday telling me my car was ready! Very disappointed in the service. More

Friendly and courteous Very friendly dealership. They are easy to deal with and anxious to help in any way they can. Disappointed that they are located so far from where I l Very friendly dealership. They are easy to deal with and anxious to help in any way they can. Disappointed that they are located so far from where I live and I will probably be forced to seek service on my new vehicle closer to where I live. More

Did great job. Nice courteous staff. Kept me informed. Transported me home when car needed to stay for service. Called and offered pickup service back to dealersh Nice courteous staff. Kept me informed. Transported me home when car needed to stay for service. Called and offered pickup service back to dealership when repairs were complete. More

Great!! The staff couldn't be nicer and my service advisor wouldn't let me leave with my car being dirty. He made sure someone took it through the car wash ne The staff couldn't be nicer and my service advisor wouldn't let me leave with my car being dirty. He made sure someone took it through the car wash next door!!! GREAT CUSTOMER SERVICE 👍🏻 More

Excellent Great service good people excellent staff comfortable environment attentive staff great coffee clean rest rooms nice area for business excellent amoun Great service good people excellent staff comfortable environment attentive staff great coffee clean rest rooms nice area for business excellent amount of time waiting for car to be serviced More

Excellent So happy with my experience here! Sandy and Joey could not have made my deal any easier! I love my Acadia. They showed a few options and made what I w So happy with my experience here! Sandy and Joey could not have made my deal any easier! I love my Acadia. They showed a few options and made what I wanted work to my advantage! More

Shakeil Lucas was awesome!!! Shak was was very professional, friendly, courteous of our time & sincere! My husband likes to have the best price offered in the beginning & Shaq ma Shak was was very professional, friendly, courteous of our time & sincere! My husband likes to have the best price offered in the beginning & Shaq made it happen! We will definitely work with him again & recommend him to friends & family! More

The BEST Sales Woman, Sandy!! My whole experience was great from beginning to end. My sales person was awesome, she stayed in contact with me until I was ready and she made sure I My whole experience was great from beginning to end. My sales person was awesome, she stayed in contact with me until I was ready and she made sure I got the best deal for me. I'm very satisfied with my GMC Terrain. More

Buying a used car Had the worst experience in buying a car. Had to sit there for 7 hrs just to buy a used car. The sales manager Frank doesn't know what's he is doing Had the worst experience in buying a car. Had to sit there for 7 hrs just to buy a used car. The sales manager Frank doesn't know what's he is doing and Tracy the finance mgr is useless and likes spreading her legs to show everyone her underwear. Very unprofessional. Lied to me about the skylink. It's just to keep track of where the car is, so if you miss a car note, they will shut down the car. Pitiful people. More