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Jeff Wyler Honda in Florence
Florence, KY
1,529 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 12, 2024
Matt Brady at Jeff Wyler Florence made the issue right by fixing the front end damage. My advice for the future is that the dealership should be aware of this type of problem before selling a used car. fixing the front end damage. My advice for the future is that the dealership should be aware of this type of problem before selling a used car. More
by DianeAnanda
Employees Worked With
Chuck
Helpful March 05, 2024
Purchased new vehicle and was very happy with the sales staff. I had a trade and did not finance. Paperwork always takes too long with every dealership so it was normal to spend about 3 hours there. staff. I had a trade and did not finance. Paperwork always takes too long with every dealership so it was normal to spend about 3 hours there. More
by urbane-analogy-0n
Employees Worked With
Leon Hatfield
February 18, 2024
When I told friends that I had purchased a vehicle at the Jeff Wyler Honda dealership in Florence, I was told, “Never deal with them. They’re crooks.” The 2016 Honda Fit I purchased was overvalued with front Jeff Wyler Honda dealership in Florence, I was told, “Never deal with them. They’re crooks.” The 2016 Honda Fit I purchased was overvalued with front end damage that I didn’t notice until the next morning. The 2018 Subaru I traded in was undervalued and I ended up paying an additional $7500 to complete the transaction. When I called Chuck to ask if there was anything they could do to compensate me, that’s the last that I heard from him. I think they saw a woman coming into the dealership, and took advantage of the situation. I will now have to take the Honda fit that I paid an additional $7500 for to a body shop to fix the front end damage. More
by DianeAnanda
Employees Worked With
Chuck (don’t know his last name)
September 28, 2023
Would not recommend buying anything from this dealership because of the service department. I purchased an accord and am having some strange electrical issues (car suddenly loses power and throws dealership because of the service department. I purchased an accord and am having some strange electrical issues (car suddenly loses power and throws a bunch of codes). Dylan the service dept manager does nothing to manage the capacity at the service center to get customers in when they purchased cars with issues that need diagnosed. I have fought with her multiple times to get my car looked at in a timely manner and they have failed to properly diagnose it twice due to them rushing the car through service. Everytime you call all she does is tell you they are too busy (they always have their service calendar booked out with oil change appointments). So if you buy a car from here and have issues look forward to Dylan letting your car sit for an undertermined amount of time before she will even attempt to diagnose it. You can’t get the warranty to pay for a rental car until your car gets diagnosed and is actually having the repair done so be ready to pay that out of pocket. I requested multiple times for the GM Matt Brady to give me a call to dealership employees including Dylan and I have left him calm and professional voicemail messages on his line at the dealership and he has never called me back. I have never dealt with a service dept like this at any other area dealership so if you are thinking oh I’ll buy an accord with a warranty and get it serviced at the dealer and everything will just be fine and dandy, we’ll be careful that may not be the case if you end up needing anything other than an oil change! Update 9/26: GM Matt Brady finally called me back after I left a bad review on google (apparently you have to leave a bad review to get anything done and he seemed to think that forwarding my previous voicemail complaint about the service manager to the service manager the complaint was about was an acceptable resolution and acted like it was my job to call him back multiple times). He did not offer any solution besides me keeping an appointment I already have for October 26th and he promised to follow up when I drop it off. Today is September 28th hopefully this car does not kill me between now and then! If I was him I would be sending someone with a loaner car to my house to pick this death trap up and make sure this issue didn’t drag out a full 3 Months (august 3rd is when all of this started)! More
by BSturdivant
Employees Worked With
Dylan Noble
September 20, 2023
Been waiting on a fuel injector for almost 4 months. Treated very rudely when I call to follow up. Very disappointed with this dealership. Treated very rudely when I call to follow up. Very disappointed with this dealership. More
by Vickikroger
Employees Worked With
Service Department
June 07, 2023
My vehicle will not go to any other service dept. Best in the NKy area. They are very thorough & the advisors are friendly, personable & knowledgeable. Best in the NKy area. They are very thorough & the advisors are friendly, personable & knowledgeable. More
by Happy Honda Customer
Employees Worked With
Zell , Matt, Devin, Dylan, Bob, Aisha, Karen
April 17, 2023
The under carriage of my honda civic was scraping on the road....(no idea WHY) - so I took it to Jeff Wyler to be fixed. 3 months later....the whole thing fell off AGAIN....and they said it was MY fault... road....(no idea WHY) - so I took it to Jeff Wyler to be fixed. 3 months later....the whole thing fell off AGAIN....and they said it was MY fault....that I must've hit something (even though I didn't) and tried to charge me AGAIN to fix it. I'm feeling pretty much completely SCAMMED right now. I thought taking it to a honda dealership would be a safe bet....guess not More
by dj
Employees Worked With
Bob Snyder - Service Department
March 03, 2023
Drove 70 miles to see new honda Passport, internet price discounted $2700 off MSRP. HOWEVER, after 2.5 hours of talking the numbers they finally show ADD $3000 worth of MANDAORY floor mats, paint protecti discounted $2700 off MSRP. HOWEVER, after 2.5 hours of talking the numbers they finally show ADD $3000 worth of MANDAORY floor mats, paint protection, flashing third-brake-lignt, etc extras. Really no discount at all, waste of time and gas to shop there. Your basic "bait and switch". They actually modifiy the third-brake-light to flash and charge an extra $900 just for that. UNETHICAL in my opinion. More
by larhoover72
Employees Worked With
Dan the sales manager, turned ugly when their pitch didn't work.
January 26, 2023
THIS DEALERSHIP'S NEGLIGENCE NEARLY KILLED ME! On 1/25/2023, I went to look at a vehicle for sale at Jeff Wyler Honda (949 Burlington Pike, Florence, KY 41042). While I was test driving this vehi On 1/25/2023, I went to look at a vehicle for sale at Jeff Wyler Honda (949 Burlington Pike, Florence, KY 41042). While I was test driving this vehicle, the sales manager (Mark) conducted a trade evaluation of my vehicle as I was considering trading it in. After this evaluation was conducted and my test drive concluded it was determined we were not going to be able to come to terms on a deal (trust me when I say you don’t want to try to trade at this place). Therefore, I returned to my vehicle to leave the car lot. I then proceeded down Burlington Pike toward I-71/I-75 South. As I was merging onto the highway, the hood of my vehicle suddenly jolted loose. The hood continued to shake violently up and down thankfully being secured by only the safety latch. Obviously being startled by this, I was immediately forced me to brake suddenly and make a dangerous & evasive maneuver in an attempt to exit the roadway to secure my hood before things got even worse. I was finally able to find a place to pull over on the shoulder of the interstate to secure my hood appropriately near the next exit. The danger caused by this placed myself and others traveling that day in harm’s way as I was forced to attempt to avoid a disastrous collision on a busy interstate. I immediately contacted the dealership and informed them of what had happened (it took me a total of 3 calls by the way to get to speak to a real person). Finally upon speaking with Mark, the sales manager, he acknowledged he had been the one who evaluated my vehicle and inspected the engine. When I told him what had occurred he transferred me to the general manager, Lannce Hargrove. I then told Mr. Harrgrove what happened and initially he apologized but he seemed only concerned if my vehicle had sustained physical damage and did not at all seem to realize the danger both I and others had been put in by the dealership’s negligence. When I explained the danger of the negligence his employee(s) had placed me and other motorists in by failing to check that my hood was secure after inspecting my engine bay and before leaving the dealership property, Mr. Hargrove really had no viable response. Although during the conversation Mr. Hargrove did remark “It’s not like your vehicle is very desirable anyway” (referring to my 19 year old Tundra). Thankfully, I was able to record the aftermath of the hood coming loose on my cell phone that shows the hood going up and down due being only secured by its safety latch, as I attempted to exit the highway to re-secure the hood (yet another dangerous situation as I tried to inspect my vehicle for potential damage on the side of a busy interstate). Due to the dealership’s negligence, haphazard behavior, and dismissive attitude of the situation it is imperative you keep you and your family away from this place. Also, I would be glad to share the 3:29 second video of the ordeal with anyone interested as well, feel free to send me a message and I’ll get it to you. I did this immediately because I suspected the dealership would quickly “circle the wagons” and try to cover their tracks. You can see a brief snapshot of it attached with the Google & Facebook reviews. I would love the opportunity to speak to Mr. Wyler about how his employees conduct themselves and represented his business, I’m assuming he would NOT be okay with it! They know how to contact me if they would like to discuss this matter further and I look forward to hearing the dealership’s response to this. I will gladly provide updates if the dealership provides a good faith attempt to remedy their negligence as I consider how to proceed regarding this matter. More
by rlcombs83
Employees Worked With
Lannce Hargrove, Mark Ashcraft, Paul Isaacs
December 29, 2022
BUYER BEWARE ! !! Took my daughter to Jeff Wyler Honda in Florence Kentucky to purchase (lease) her first automobile. We live in Louisville, 70 miles away. She go !! Took my daughter to Jeff Wyler Honda in Florence Kentucky to purchase (lease) her first automobile. We live in Louisville, 70 miles away. She got approval for lease, picked the specific car and received the specific Down Payment and Monthly Lease Payment before we left to pick the auto up. This should have been a 30-45 minute visit and drive home, but turned into 2 1/2 hours. Towards the end, they presented the Monthly Lease Payment, which was over 5% higher than originally approved. Robert (sales) and Ryan (floor manager) would not honor the original agreed upon price, which they blamed on another manager. DISHONESTY, DECEPTION AND TOTALLY DISGUSTING !!! I will never go back to any Wyler dealerships, and certainty not recommend for anyone either. YOU DO NOT TREAT ANYONE LIKE THIS !!! Jeff G More
by gatesjf
Employees Worked With
Robert Frost (sales), Ryan McGreevy
