My Review Of #1 Cochran Nissan of South Hills:
They appraised my 2004 Jeep Grand Cherokee Laredo at $2500.00. Had 106 K. Jeep is loaded. Trail rated, etc... Had about $900 in work that needed done (My cost). What’s their cost? Half that?) In about a week and a half I had been it touch with over 30 dealerships trying to find the right vehicle. This dealership had a used Honda CRV that was over my budget but I thought maybe I could get close to making it work. SO I let them appraise my Jeep. About 15 of the dealerships came back with a number around $4,500.00 trade in on my Jeep, which fit with my research. My vehicle in 2010 had an airbag deployment but no damage to the actual engine, which shows up on Carfax so I 'get that' but I'm also aware that even at the auction they would get $5,000.00 if they chose not to keep it. Vehicles like mine are selling through private sellers all day at $7,000.00 or up online. Bottom line $2500.00 was an insult from an incredibly rude guy who talked down to me like somehow I was supposed to sell my vehicle for $2,500.00. I have no idea how this company got so many positive reviews, especially since then, by talking to others within the industry they have had a reputation as being unscrupulous. I understand that the last remark is subjective but I'm extremely suspicious of the majority of positive reviews for them based on what I'm now hearing from friends and family. I'll stand by my incredible horrible experience with them to anyone. I had a mirror that had recently been broken and some rust. Total cost like I said was $900.0 for everything! My mirror in the estimate was $115.00 plus labor. He told me it was going to cost $700.00 and this is their appraiser!!!!??? When I confronted him with the facts he said well never mind that $700.00 dollar remark and went on attacking my vehicle which is extremely clean on the inside and has a lot of extra's, brand new tires, ect.. Then he wouldn't shake my hand when I got fed up and was going to leave. I then threw the piece of paper with the phony appraisal at him. (15 minutes later, after following me when I went to get my keys they were holding and continuing to argue with me while demanding to know what dealerships in the area offered me $4500.00 trade in claiming he'd call them and sell them my Jeep. Then he finally shook my hand when I again went to leave, disgruntled at best, promising to have the salesperson who originally dealt with me call me if they found something that would work for me. They never called... surprise, surprise.) Poor guy who originally dealt with me was nice enough. He'd likely only make a couple hundred on my deal but instead he has to deal with a company he works for that wants to make $2,000.00 on the vehicle they are selling and AT LEAST $2,000.00 (more in this case) on the vehicle they are getting as a trade. He literally told me that he can't sell me the Honda because he had already came done in price and there wasn't any room to move on my trade. In other words, since they weren't making enough money on the vehicle they were selling they set my trade-in way low!!!!??? He didn't say that but that's what it means. Beware #1 Cochran anything. Beware the great reviews. Anyone could put up a good review. Just because I have to check at the end of this review "I'm not associated with any other dealership" doesn't mean someone making a review on here isn't part of their team or at minimum someone they know or family. Who checks? I'll stand by my review to anyone. Word is through people in the industry they didn't get to the top by always being on the up and up. Low balling my Jeep and insulting peoples intelligence doesn't seem like a great way to do business. My advice, don't do business with them. Look at the bad reviews on here and you'll see how they match up. Look at the good reviews and you'll see how generic most appear. Bottom line, check with friends and family, make calls and do your homework before you deal with them.
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9/21/2013 12:43:58 PM
People only hope for what is fair, not to be insulted. My vehicle clearly worth the $4,500 on trade. KBB even states actually a bit higher. Upon fixing the mirror and the little rust it's significantly higher. Your patronizing "understanding of my disappointment" doesn't begin to address your sales tactics and the unscrupulous nature of false appraisals. A dishonest remark like fixing my mirror would cost $700.00 and then your employee blowing off my knowledge of the actual cost speaks volumes. Greed will eventually teach your company a lesson. No one can sustain that kind of business model for long.
9/21/2013 2:03:38 PM
PRIVATE Response From: #1 Cochran Nissan of South Hills
Added: 9/21/2013 12:31:21 PM
We can understand your disappointment if we weren't able to offer you what you'd hoped for your vehicle. We're sorry you've had a negative experience with our team. If there is anything we can do to turn your experience with our dealership around, please send us your contact information to email@example.com.
#1 Cochran Nissan of South HillsAdded:
9/30/2013 3:12:30 PM
We understand your disappointment if we were unable to offer what you feel your vehicle is worth. We’re sorry we couldn’t come to an agreement. Due to the mileage, exterior damage and Carfax (airbag deployment), further evaluation was necessary. We then applied the estimate to repair the broken mirror and external vehicle damage (dents/rust). Based on these variables, we believe our offer was fair. We appreciate the opportunity to earn your business, and we’re happy to discuss other options.
#1 Cochran Customer Care Team