"Have after purchase issues which are still unresolved"
March 11th purchase 2013 Hyundai Sonata, with a broken rear seat latch. March 13th noticed scratches on lower rear fender, door and rocker panel – which I hadn’t seen when I took delivery.
March 13th sent email with pics to Mike Mitolo stating the I wanted to return the car under the
Three days no questions asked return rule. Got call to come in on March 15th to talk to Mike.
Mike was busy and I was to talk to Josh Barszczowski instead. He told me that they would not take the car back, since I signed the Moneyback Guarantee and that I only noticed the broken
latch and not the scratches. I did show him a repair estimate from the Cochran Mrvl repair
facility, in the amount of $915.81 to which he replied, that is kind of high and offered to have
“his people” look at it for an estimate. I strongly object to having to pay for a car that they knew
had those scratches, especially since the car had been washed the day I bought it. I also content that both, the latch and the scratches should have been replaced and repaired respectively prior to putting it onto the lot.
Even after engaging Robert Fescmyer both issues are still unresolved to my satisfaction to this day April 22nd
"Further to my last review"
My last review, posted 12/19/2015, explained how I was cheated by this dealership during a routine inspection. Specifically, they refused to pass me for inspection because of a small crack in my bumper, even though they readily admitted that duct tape would moot the issue. They also failed to explain how this was a "hazard" according to the PA Code and, desperate to sound legitimate, came up with the excuse that the "hazard" was the risk of a pedestrian scratching their leg if they bumped up against my car. Of course this is not the intent of the law. After admitting duct tape would moot their concern, they then made something up about a "bracket" under the bumper that needed to be replaced by their body shop, even though they had just told me that the bracket was fine.
So, as an update to my last review, I have gotten opinions from three different mechanics and one attorney. Cochran was wrong, everyone agreed.
Now, what is worse, the scratch in my bumper was made worse by Cochran. In trying to look at it, they bent part of the cracked bumper back and weakened the plastic. While I could have just lined it up and glued/taped it in place, I may now be out a large sum of money because they made it much worse. I have pictures before and after.
In short, avoid this dealership at all costs. Every mechanic I explained my story to laughed at it and confirmed that this was a scam. My frustration is only aggravated by the fact that I purchased my car here and now have a [worthless] warranty.
"Worst service ever."
My truck has been to this dealer numerous times and each time was horrible. My most recent experience it was taken in for the annual inspection free inspection. It needed a few minor repairs that did not cause it to fail inspection. I set the repairs up to have done the following week. I dropped it off the night before so they had it first thing. I finally heard from a service writer at 2:00. He said it would be done at 3 or 3:30 and he would call to get my credit card to pay for the service. I did not hear from him again. I had to call him at 4:30 and left a message. Did not hear from him again until I called him at 5:30. At that time I was informed that he forgot to tell them the work that needed to be done and only the inspection was done. I told him I would call him back if I could find a ride to work the following day so I could leave it. I tried to call him back and had to leave a message. Didn't hear from him until 5:50 (they close at 6:00) when I had to call him back. Needless to say I picked up the truck and will get it done elsewhere. I was trying to give them business and trying to pay them but apparently the service wasn't worth their time. Not only will I never buy a Cochran vehicle, I will not take my vehicle back for the yearly free inspection. I would rather pay someone who wants my business and has better customer service.