"Alan is the best"
I will buy another vehicle here just to be able to deal with Alan. He makes everything easy and stress-free. My entire family buys vehicles from Alan. He's the best!
Alan is a gentleman and great, i have lease 3 different cars from him and everytime he has been honest and easy to deal with.
"Have after purchase issues which are still unresolved"
March 11th purchase 2013 Hyundai Sonata, with a broken rear seat latch. March 13th noticed scratches on lower rear fender, door and rocker panel – which I hadn’t seen when I took delivery.
March 13th sent email with pics to Mike Mitolo stating the I wanted to return the car under the
Three days no questions asked return rule. Got call to come in on March 15th to talk to Mike.
Mike was busy and I was to talk to Josh Barszczowski instead. He told me that they would not take the car back, since I signed the Moneyback Guarantee and that I only noticed the broken
latch and not the scratches. I did show him a repair estimate from the Cochran Mrvl repair
facility, in the amount of $915.81 to which he replied, that is kind of high and offered to have
“his people” look at it for an estimate. I strongly object to having to pay for a car that they knew
had those scratches, especially since the car had been washed the day I bought it. I also content that both, the latch and the scratches should have been replaced and repaired respectively prior to putting it onto the lot.
Even after engaging Robert Fescmyer both issues are still unresolved to my satisfaction to this day April 22nd