#1 Cochran Subaru Butler County

I purchased a 2022 Hyundai Santa Cruz at the south hills store. I paid MSRP for the first time in my life. I was given a certificate and told to present it at any Cochran dealership for free lifetime stat store. I paid MSRP for the first time in my life. I was given a certificate and told to present it at any Cochran dealership for free lifetime state inspections. That is all I was told. Not about any fees etc. Last year I had it inspected at the Butler Subaru store and was told I had to pay for the sticker which was about $12 with tax. I didn't say anything because I figured the sticker did cost money. On 12/7/23 I had it inspected there and when it was completed the service advisor stated all I had to pay for was the sticker and it was $17.45. I stated it was high but paid thinking the sticker cost had gone up. When I got home and checked on the gov website, the sticker is $11. I went back and checked all the paperwork given and on another page there is a fee for the service order!!!!!!!!!! I don't mind paying for what I get but do have a problem with not being treated fairly. More

Worst customer service I’ve ever seen. Went to the dealership before 3:30 PM, was outside looking at Foresters for about 10 minutes. Found one I liked, red $38,100.00. Went inside, no one Went to the dealership before 3:30 PM, was outside looking at Foresters for about 10 minutes. Found one I liked, red $38,100.00. Went inside, no one at the reception desk, plenty of people alone at their cubicles. Hung out in the showroom, looking at a black Forester touring by the door and a couple of outbacks that were there and still was never approached by a sales person or anyone else. After about 20 minutes, I had enough and left. It was 4:00 when I left. William Decock Natrona Heights More

Price was static for a week and then put the price up OVERNIGHT when interested by $1,100...Not a dealership to trust OVERNIGHT when interested by $1,100...Not a dealership to trust More

Kyle is the man but the dealership is no good I was there too long too long More

Bought my Crosstrek here. Mark Adams, our salesman, was helpful and made the sale go smoothly. Best car experience Mark Adams, our salesman, was helpful and made the sale go smoothly. Best car experience More

We have worked with this dealership on our last two cars. We have been impressed ever since we walked in the door. Our salesman Brandon Fehl went over and above to get us the car we were looking for on bot We have been impressed ever since we walked in the door. Our salesman Brandon Fehl went over and above to get us the car we were looking for on both occasions and we have been totally satisfied. The service department has been very easy to work with also. We have no hesitation in taking our vehicles there to be serviced. More

Every light came on my dash, check engine, RAB, every single light, for the 2nd time since I have had this Forester Sport, 2019. I was then told to bring it in today. I am still under warranty and PUR single light, for the 2nd time since I have had this Forester Sport, 2019. I was then told to bring it in today. I am still under warranty and PURCHASED extended warranty, was told by service it is my lucky day they are only charging me $90 dollars and its all fixed because I just had a loose gas cap. Seriously?!? I have had this car in there 5 times for problems and 1 other time for this exact problem where I needed a new computer sensor and never given a loaner. DO NOT BUY FROM HERE!! More

Great service department! Fast reliable and honest. They took great car of my car and saved me money and gave me a loaner for the day. Fast reliable and honest. They took great car of my car and saved me money and gave me a loaner for the day. More

Before visiting the dealership, I went to the Cochran web site and got a KBB online appraisal for my wife's vehicle. According to their web site, as long as the condition is accurate, they'll pay the higher site and got a KBB online appraisal for my wife's vehicle. According to their web site, as long as the condition is accurate, they'll pay the higher of the online or in-person appraisal. The gentleman I spoke with refused to honor that guarantee. He said they've decided internally to drop it. What's funny is that this same guarantee was present in the dealership's printed brochures in their sales offices. I don't expect anyone to make a claim like this, but if a claim is made, I expect it to be followed. Why is this still being advertised if Cochran refuses to honor it? If they'll do this, how can customers trust that their Certified cars are what they say? When I brought this to the gentleman's attention and said I was upset, he tried to joke about it, which was disrespectful. My wife loved the car, but we ended up walking because of broken trust and a bad attitude on his part. I brought my Subaru Outback new from Cochran. They've lost a customer. More

They never message me back about the vehicle they never called me nothing and then I read the reviews and I’m glad I didn’t buy a vehicle from them called me nothing and then I read the reviews and I’m glad I didn’t buy a vehicle from them More