I had the greatest car buying experience possible at 21st century auto group! It seemed as though I couldn't stop shooting myself in the foot, being a first time car buyer and all. Still, the service and customer satisfaction efforts that I received from the dealership as a whole, especially my salesperson Justice, was out of this world. I kept trying to make it hard on myself, but Justice and the crew there at 21st wouldn't let it be hard for me. I was buying a trade-in vehicle that was much lower cost than their other vehicles, but I still felt like a priority to them.
Yesterday me and my gf were dropped off at the dealership because we knew we were leaving with the car, but it turns out I messed up with the check I brought, and with what I was supposed to get from my insurance company. It's 9 pm and we're over an hour away from home, it's under 20 degrees and the dealership was closing, so we couldn't stay there. Nobody from the dealership owed us a thing, and yet Justice offered a ride down the street so we could stay warm while we waited for our friend, as opposed to waiting for 40 minutes in the cold and wind on the side of the highway. As I said I struggled with my first experience, but the staff was so helpful. I was even able to contact them after hours and when they were off so they could help guide me to the end.
Today the sale was finalized and I couldn't be happier about the car, price, service and experience I received from this dealership. They really do care about everybody who walks in that door, and they will kindly do all they can to assist you into the car you came there for in the first place. If I have the need to purchase a car in the future, while I still live in the area I will certainly be heading back to see what inventory these guys will have available for me then.
I just want to close with a direct thank you to Justice, he's a phenomenal person who really understands the human condition. He seemed like a friend or brother as soon as I met him. I'm so glad I met with him for this sale. I hope he goes on to do great things and live the life he wants, he's just such a wonderful person.