WORST EXPERIENCE OF MY LIFE!!!! If I could give it 0 stars I would.
I'm in the market for a very specific make, model, and trim(Honda Civic EXL). So knowing how specific my request is I did all my research and leg work to locate this exact type of car. Their website had the exact one I was looking for listed, so I called to confirm that it was available (even referenced the stock number) and confirmed the price. The receptionist, Yunis confirmed both for me and set me up for an appointment that same day. Great, so I hopped in the car and told them I would be there in 2 hours since it's far from where i live. Upon arrival I was greeted by a salesperson and asked what I was there for, I told him what I told Yunis and showed him the listing and said he had to check if it was still here.....
Right then and there I should have left, but decided to give them the benefit of the doubt. He comes back and says they don't have that car (SERIOUSLY?!? I called 2 hours ago and it was confirmed by their own employee that they had it) but he would show me a few others that were similar. He tried showing me the base model of a honda civic, then he showed me one that didn't even have seats in it. Then when I turned both down he tried talking me into luxury brands or sport models, neither I wanted any part of. I told him I didn't come to browse, I had a specific car in mind and I wanted to see that car. He told me that Yunis had made a mistake when she said it was here. He also told me that she doesn't look at the database, she goes off the website and that doesn't update right away, but honestly if someones sole job is to schedule showings for cars don't you think they would reference the most up to date and accurate database?! Clearly they don't!! And if were being really honest how many cars do you sell in a 24 hour period that you can't keep track of it to update the inventory. I was there for over 2 hours and I didn't see one sold, so it's just complete incompetency and dishonesty. I truly believe that they never had the car, they just lied to me to get me in so they could manipulate me into another car they were trying to get rid of. At one point the manager came over to try to help, and again I was made to feel like I was the bad guy for not willing to compromise on what I wanted. He said "so it has to be a honda civic exl, you're not willing to buy another car" ANOTHER CAR?? NO WAY!!! I DID MY RESEARCH AND DUE DILIGENCE, I know what I want and xxxx no I'm not willing to settle for whatever crappy car you're trying to pawn off on me. Never I have I ever left a place feeling so horrible. The people are manipulative and condescending, and don't care about the customers. They had no problem lying to me. I straight up told them I didn't want to make the drive if they didn't have that exact car, and I was assured they did. So all in all I wasted over 6 hours of my day, 4 hours of driving and 2 horrible hours in the dealership, plus the $25 I wasted on tolls. This is the worst car dealership never will I ever give them my business, and the fact that they are still in business with their practices is flabbergasting and appalling . CONSUMERS BEWARE!!!!