355 Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of 355 Toyota Scion:
Went online to 355.com and found the car I was interested in and filled out very short form to get a great online price emailed to me. Almost immediately I was contacted by James White who went over the details of my car and asked me if I wanted to come meet with him and check out our Camry. I worked with many other stores in the area and 355 had the best price so it drew my attention and James was very nice over the phone. I went there and saw the car and worked out the numbers with James but I still wanted to shop around. After a few visits to some other stores I decided that James had the best deal at 355 and that I could count on his knowledge and that he would give me the best service and best price.

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Reason for Visit: Service

I recommend this dealer: No

My Review of 355 Toyota Scion:
I came only for an oil change, and leave with a huge scratch on the side of the car. then the girl leaves and comes back with a paper that she supposedly used to draw scratches prior to service. HOW EASY TO DRAW A NEW 1 AFTER THE SCRATCH HAPPENS!!! ]:< Dealer is good but service sux!! DONT GO THERE!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of 355 Toyota Scion:
I purchased a 2007 Toyota RAV4 with a few blemishes that needed to be repaired. There was a mark on the front bumper, a rust spot on the rear passenger door, a mark on the passenger door, and the front dash was scratched. I took it in on a Tuesday and was told it would take 2-3 days to repair. I called on the following Thursday and told it would be ready the following day, Friday. On Friday I call and asked when I would be able to pick up the vehicle. I was then told that a part they needed, one that they broke in the process of repairing the vehicle, was backordered and that they would not be able to get the part until Monday. There goes the 2-3 days for the repair. WELL, today, Monday, i'm told that I would be able to pick up the vehicle at 4PM. Low and behold, I get to the service center and find out the front dash was not repaired and told it would be done the following Wednesday. Yes I was mad. So, a 2-3 day service will end up a 8 day service. Very POOR planning on the body shop and service center. I DEFINATELY WILL NOT recommend taking your Toyota to 355 for service. They also lost a returning customer when I shop for another Toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of 355 Toyota Scion:
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5/24/2007

Updating my review again (my previous review appears below). During some routine maintenance a few weeks ago, my mechanic called me over and said &quot;Did you know this car has been wrecked?&quot; Um, no, I didn't. In fact, the dealer assured me that because mine was a &quot;Certified Toyota,&quot; it could have never been in an accident, &quot;not even a small one.&quot; A quick call to Toyota HQ revealed that to be a little bit of fiction--a certified car doesn't have to be accident-free. But the dealer still represented it as an accident-free car and showed me a clean AutoCheck report.

I can't prove that they knew for a fact that the car had been in a wreck--for whatever reason, the wreck was never reported. However, the car had been repossessed. I don't really believe that the previous owner had the cash to pay for major front-end collision repairs out of pocket, and then just defaulted on her loan. I think Toyota repossessed the wrecked car, had their own mechanics fix it up &quot;off the record,&quot; and then resold it as an accident-free car.

The car now needs about $1300 worth of work to fix a shoddy paint job from the collision repair. I plan to approach the dealership with this information, but don't expect much...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of 355 Toyota Scion:
Bought a new truck. Sold me a DARCARS service package for $700+ which included free washings and oil changes for the life of the car. I was reluctant, but they guaranteed me spectacular service.

I brought my truck in for the very first washing and initial clear coat. My wife and I were both a little late for work as she drove me and my two infant girls to 355 Toyota. They kept the truck all day. At the end of the day, I called them and the service manager told me it was ready. Again, we both drove all the way to the dealership with the babies. I showed up and they went to get my truck. They drove it to me. I look at it. Nothing was done. No clear coat. No oil change. Nothing at all. It just sat parked all day.

I demanded my $700 back. They refused.

I'll never deal with 355 Toyota again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of 355 Toyota Scion:
I had some body work done on my 4-runner from their &quot;competent&quot; body shop and believe me when I tell you I regret it so much. I had the whole front end repaired, yet the job could have been a lot better. I bought my truck from Darcars 355 and I naturally for the first few years was a very loyal customer. The body shop reps really did a diservice for 355 in my opinion. I was offered a full detail job on my car because of paint that ended up in the interior. They destroyed the passenger side wood panel and had the nerve to say it was already like that. That would be fine had it been true. I then took my truck to 355 toyota for the detail offer and when I picked it up there was this brown sticky film on several areas on my truck. I spoke with someone in charge and was informed that was discoloration and must have been there before detail. Funny thing was we did a walk around before and no mention of it. I asked him to get it off he said it was permanent. So I went down the street and bought a cleaner wax and after several minutes of rubbing and buffing discoloration was gone.

This is by far the worst experience I have ever had and I have since started using Fitsgerald toyota. They have been a godsend and best of all they accept my darcars package. Now I am in the market for a new truck...Fitsgerald will definitely get my new purchase. Unfortunately for 355 I happen to work in a great company that has an extreme pull on word of mouth comments. I have got 3 co-workers that no longer use 355 and I am looking for more!

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Reason for Visit: Service

I recommend this dealer: No

My Review of 355 Toyota Scion:
THEY ARE DUMB AND CHEAP!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of 355 Toyota Scion:
they are dumb

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Reason for Visit: Service

I recommend this dealer: No

My Review of 355 Toyota Scion:
Please don't make the same mistake I did: Taking my car to 355 Toyota Body Shop was a very unpleasant experience.
NO QUALITY CONTROL / POOR CUSTOMER SERVICE / LACK OF PROFESSIONALISM / DON'T TAKE CUSTOMER REQUESTS SERIOUSLY / CAN'T TRUST THEM.

1-Brought my car for body shop. I was told it would take 4 to 5 DB to finish and they called me after 8 days to let me know car was ready.
2-Car wasn't ready. They didn't finish the job but they charged me for it.
3-When I complained to the Director he told me I was being hostile.
4-They decided to complete the work right there (said it would take 10 minutes) and 30 minutes later they called me to advise my car was no drivable because when trying to replace the lamp the tech had messed the whole electric system by accident and they had to send my car to the dealer for service.
5-One of the employees was laughing when I got upset about the situation (the assistant director!)
6-My car was scratched in the process.

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Reason for Visit: Service

I recommend this dealer: No

My Review of 355 Toyota Scion:
1-They told me the car will be ready in 4 to 5 BD but they called me to tell me it was ready 8 days later.
2-When I go there to pick up my car it wasn't ready. One of the items in the estimate report wasn't done and they charged me for it! (No quality control)
3-When I complained I got insulted by the manager who said I was being &quot;Hostile&quot;
4- They took the car inside at that moment to repair the item missed and 30 minutes later the told me the car was not driveable. They had messed the electrical system when trying to change the rear lamp. That had affected even the engine and the car had to be towed to the dealer for service.
5- I told them I didn't want my car to be scratched in that process and my car was scratched in the process!!
6-The assistant director was laughing when I complained about his unprofessional customer service!!
Unprofessional; disrespecful. No quality control. Lack of knowledge that can mess up your car (how come a tech cannot change a lamp without touching the sensible cables that run your entire car?)
And they do not take people's request seriously. And there's more but I do not have time for this.
I wouldn't recommend anybody to put their cars in those people hands. It was a very unpleasant experience.

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