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A Better Way Wholesale Autos - Service Center
Naugatuck, CT
14 Reviews
14 Reviews of A Better Way Wholesale Autos - Service Center
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November 14, 2022
DO NOT BUY FROM THEM. I went to test drive the car- and it would not start. At first it seemed like a dead battery- it turned out to be an engine issue. In order to get th I went to test drive the car- and it would not start. At first it seemed like a dead battery- it turned out to be an engine issue. In order to get them to fix the engine they had me put a $1000 deposit on the car and told me since I couldn’t test drive the car it would be refundable- it was simply just to hold the car- this took several weeks. When the car was fixed I went and was not able to test drive it- was told to just take it and the deposit was non refundable. Car key fob did not work. The convertible top of car is broken- and I had the car for about 3-4 days before it started having issues. First the alternator- and then it was revealed it had cracked rims so air was leaking from tires. I got all that fixed just for it to constantly stall out about a month later. I am in NYC so I took the car to a few mechanics to see what was wrong and no one could figure out the problem. The car has a refurbished engine so the Dealerships wouldn’t even touch it. I had to take it back to ABW where they kept the car for nearly 2 months… with a constantly growing bill that nearly ended up totaling to almost $3000. I just got the car back late August / early September for it to start stalling and acting up again today. I called the dealership and they rudely informed me they don’t have a spot until December and they wouldn’t look at the car until then and when I explained that was ridiculous considering it seems related to the work they just did they made a snarky remark saying “oh yea, yours is the car no one else could fix and we put a lot of work in to!” At this point I no longer even wanted to deal with these scam artists. They should have never sold a car in this condition to begin with- and the “work” they put in that no one else could figure out was a direct result of them hob-Jobbing this car together enough for you to drive it off the lot. I know I cant legally I can’t do much but like others who have left reviews I will be reporting them to the better business bureau. I have had this car since March and have only had a few drivable months out of it- and they are kind to you until the car starts having problems… which is nearly an instant thing. More
by Megantuttle
Employees Worked With
Thery was salesperson - he was kind during process but after it everything was a nightmare with all staff
Helpful March 07, 2022
Had the worst experience . I bought a van 15 minutes into the highway the van starts making a loud sound . Took it back to the dealer at 8am for them to see the problem and the I bought a van 15 minutes into the highway the van starts making a loud sound . Took it back to the dealer at 8am for them to see the problem and they made me wait the whole day to be seen . More
by priscila
Employees Worked With
Dealership
February 27, 2022
Horrible service department! Purchased a car and picked it on December 27th, check engine light came on 2 days later.....the car has been back 3 times for several issues. The Purchased a car and picked it on December 27th, check engine light came on 2 days later.....the car has been back 3 times for several issues. They kept the car for 2 weeks minimum each time and never fixed the issue. They don't communicate the diagnosis or work done. When I called John for help dealing with the service issues, he couldn't be bothered. Would not recommend purchasing a vehicle from them, they are lacking in professionalism, honesty and service! More
by Judygrl
Employees Worked With
August 25, 2021
Save your time and money, don’t go here. It’s such a hassle dealing with these people. hassle dealing with these people. More
by jr1204jli
Employees Worked With
Other Employees :
Tanya
March 22, 2021
Purchased this car last year and have had nothing but problems with it. From having a flat tire, a spare tire that had a nail already in it, to my car constantly giving an overheating error but not overh problems with it. From having a flat tire, a spare tire that had a nail already in it, to my car constantly giving an overheating error but not overheating! A better way has had my car for the majority of 2021 and have NOT fixed my car. I brought my car to them on January 21 2021 due to my car overheating and the driver side not having heat. All they did was drain and put new fluids in and fix the heater box. I received my car back on February 19 2021, not even 24 hours after having my car back it began to give the error for overheating I immediately called them and told them and all Tanya stated was that they did all they could. I took my vehicle to the Ford dealership who were able to fix one issue but found multiple other issues which continued to cause my car to overheat. They stated multiple different hoses and etc were broken and needed to be replaced, and even if we did fix those issues the car engine would begin to fail within a couple of months. when I stated this to a better way Tanya and a tech rudely stated that "ford cannot determine whether or not an engine can fail". I returned my car back to A Better Way on March 2nd and was told they would make sure my car is a priority and fixed immediately. I called in multiple times because they do not reach out to customers to provide updates only to be given false information. My last conversation with them on 03/16/2021 ended up being a lie, I was told that my car was taken apart for the warranty company to inspect and the warranty company never came so they had to put it back together. I immediately reached out to the warranty company who stated A Better Way never reached out to them. I called A Better Way back only to receive an excuse that they were super busy and had no techs to take my vehicle apart and it would not be taken apart until the following week. I should add in that when I called on 03/09/2021 they stated my car was being brought into the dock to the broken piece apart. When I stated how unacceptable this was all the associate kept repeating was "like I said we're very busy". Absolutely no sympathy for the customer. I'm currently $2,000 in debt for rentals because of them and the reimbursement policy from the extended warranty A Better Way provided claimed they will only reimburse me for one day. They have zero care for their customers. The majority of their vehicles should be considered lemons! More
by yesseyr92
Employees Worked With
December 09, 2020
Absolutely horrible business practices! January 2020, I purchased a Nissan. Pathfinder from them. The next morning, it started smoking, they had it towed to their "garage". Here's a highlight of what happ purchased a Nissan. Pathfinder from them. The next morning, it started smoking, they had it towed to their "garage". Here's a highlight of what happened next: 1. The garage is just a Napa oil change spot with one mechanic and a very young staff. They kept my car for almost a week to tell me something was wrong with the engine and they ordered a new one. Another week to have it installed. They reminded me of the rental reimbursement on the extended warranty. 2. Picked up the car with the new engine, but they forgot to put the bolts in the engine mount. So every acceleration and deceleration, I would hear a clunk. Brought it back again. They told me nothing was wrong. 3. Brought it back again for the same thing and I explained to them what exactly it was (brought it to another shop and got the truth). They kept the car for 4 days and told me I needed a new transmission. There was nothing wrong with my transmission!! Picked it up with the "new" transmission and the idle is all over the place, accelerating erratically on the highway, wouldn't switch to 3rd gear. 2 days later, the transmission finally gives. They tow it back again. 4. This time another week of diagnosis tells them it's a bad transmission (ya think???) And they have to wait for approval of the warranty company to order another one! Another week goes by and they reinstall a "new" transmission. And they tell me they "fixed" my ac as a courtesy to me... 5. Drive out of the parking lot, check engine light goes on. They spend a half an hour resetting the light. Goes back on again so I bring it to a real garage - O2 sensors gone. Bring it back again with all paperwork. Also, the AC is permanently on, never turns off... 6. Meanwhile, I needed a rental and I submitted the $600 bill for reimbursement. That bill was passed around faster than wildfire and it became everyone else's fault. I ended up going to the Better Business Bureau and filed a complaint. Only then did they reimburse my money, stating it was a courtesy...nope, it was a part of the extended warranty that they slide in as a payment! I just recently sold the car and I am so glad to never have to deal with this company again!! Please read the reviews and keep in mind that while they are filling out the purchase paperwork, they wait for you to review them on Google before proceeding. Many of the 5 star reviews come from people sitting at the desk, waiting for their cars!! More
by Former lemon owner
March 17, 2020
TERRIBLE. They sell you cars with issues and continue to take your money doing sub par service jobs. I’ve had my car a year and been back at service 7 times, each time something else wrong. I bring it to an take your money doing sub par service jobs. I’ve had my car a year and been back at service 7 times, each time something else wrong. I bring it to an actual dealer, and they find something wrong with what the service felt did here. When you call, they yell at you on the phone if you question their work. Just terrible. Do you self a favor and find an actually business that cares. More
by Kelley
Employees Worked With
June 19, 2019
Frogalant inspection was done and charged for by Better Way I bough a truck off of A Better Way Wholesale Autos and paid for the inspection and I have all the paper work they our compete fraud and it had not b I bough a truck off of A Better Way Wholesale Autos and paid for the inspection and I have all the paper work they our compete fraud and it had not been inspected. The brake lines where smashed and i had no brakes the exhaust y pipe had been cut into and verity of either thing needing to be replaced to pass the inspection. I plane to file a complete to the better business bureau and state police. More
by danu
Employees Worked With
TJ
June 18, 2019
I love it Great costumer service ! I love everything great people great greeting . I will definitely recommend this place . Thank you .... Also Sharon was Great costumer service ! I love everything great people great greeting . I will definitely recommend this place . Thank you .... Also Sharon was the best finishing the process. So friendly and helpful. Love it. More
by Rosbely02
Employees Worked With
Sharon , Nora Delavaga
April 06, 2019
Bad experience These people have no a clue what it is to be a seller. They do not go beyond being administrative processors. They have bad manners, lack of education These people have no a clue what it is to be a seller. They do not go beyond being administrative processors. They have bad manners, lack of education and training. They are always nervous and impatient. In addition to not being reliable. They have no word. They do not answer the questions clearly. They do not answer the emails. They sell you a car with mechanical problems.When you go to the service shop, they tell you that there are things related to oil leaks that are not covered by the warranty and I had to pay for it. When the problem in itself is that a car finished to take off from the dealer has oil leakage, which should not happen in any case, and if it happened they should be responsible. Another thing is to include in the price almost $ 2500 for purchase of a guarantee that you were not mentioned at any time. At the time of signing the contract they try to ignore this detail. They lie to you by omission. This dealership reminded me a a state office of a third world socialist country. Amazing. More
by carlosxact
Employees Worked With
Miriam Rodriguez
