ABC Chrysler Jeep

Reason for Visit: Service

I recommend this dealer: No

My Review of ABC Chrysler Jeep:
I have a 2000 Grand Cherokee Limited ...The a/c worked great for
6 yrs ...it stopped blowing on the passenger side ....ABC told me it was the blend/door and it would cost me $1200.00 to replace...179 for the blend door and 999 for labor ( taking the dash board out ...a two day job
when I picked up my car it still had the same problem and Darell (service)
tried to convince me that even thought there no air blowing on the right side the the problem was fixed and I should be on my way...after a short outburst in the service area I refused to take the car and left the keys on the desk and walked out....they called me on my cell and told me the a/c needed $1400.00 worth off additional materials ( condensor stc.) to correct the problem...long story short after letting ABC change the addional parts (at their expense) the a/c is still not working so I would not reccomend
ABC Chrysler to change my license plate holders...come to think of it they did i bought the jeep from Neil Jeep and ABC changed the plate holders after doing an oil change without asking me and putting it on the bill as a custormer service item......Don't use them.....ever

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Reason for Visit: Sales

I recommend this dealer: No

My Review of ABC Chrysler Jeep:
THIS COMMENT IS ABOUT THE SERVICE DEPARTMENT. I HAVE HAD FULL BRAKES AND ROTERS FRONT AND BACK, 15,000 - 33,000 MILE SERVICE DONE AT YOUR SHOP, BUT WHEN I HAD A 30.000 MILE SERVICE DONE AND MY CAR  DID NOT DRIVE LIKE IT WAS JUST TUNED UP, THE AUTOMATIC STARTER DOESEN'T ALWAYS WORK AND I HAVE HAD TO HOLD THE KEY ON LONGER BEFORE THE CAR WOULD START AT TIMES. I WENT IN TO HAVE MY AIR CONDITIONER FIXED, TOLD THEM IT WON'T HOLD FREEON AND THAT 5TOWN CRYSLER SAID I NEEDED SEALS BUT THEY DIDN'T HAVE TIME TO FIX IT THE DAY I BROUGHT IT IN FOR A RECALL.THEY TOLD ME I HAD TO DO THE AIR CONDITIONER SERVICE TO FIND OUT WHAT WAS WRONG WITH IT, I SAID OK AND PAID THE $199 PLUS PARTS FOR THE SERVICE. THEY TOLD ME IT WAS MY HOSES THAT NEEDED TO BE CHANGED AND IT WOULD COST $627 TO FIX BECAUSE THEY HAD TO TAKE THE HOLE FRONT OFF MY CAR AND IT WOUD TAKE ABOUT 4 HOURS TO DO. I WENT BACK AND GOT MY CAR DARELL TOLD ME I HAD TO PAY A 1 HOUR DIANOSTIC CHARGE THEN WHEN ISAID YOU JUST CARGED ME FOR THE AIRECONDITIONER SERVICE THE PERSON IN CHARE OF THE SHOP TOOK IT OFF, BUT THEY COULD HAVE DONE THAT TO START AND CHARGED ME FOR THE DYE AND FREEON IT WOULD HAVE BEEN $100 CHEPER MEANWHILE I PAID FOR THE HOSES AND TOOK IT TO ANOTHER SHOP WHERE THEY FIXED MY CAR FOR $250 IN ONE HOUR AND I DIDN'T HAVE TO LEAVE IT FOR TWO DAYS TO BE FIXED. WHEN I HAD 30,000 MILE SERVICE DONE THE MACANIC MUST HAVE CLOSED THE HOOD WITH THE ENGINE COVER OFF AND BROKE MY WINDSHIELD WASHER FLUID CLIPS. I TOLD DARELL, THEY WERE ORDERED BUT I STILL HAD TO PAY $25 DOLLARS FOR SOMETHING I KNOW THE SHOP BROKE. I WAS TRULY DISAPPOINTED WITH THE SERVICE AND I BELIEVE THEY OVER PRICE JOBS. I DON'T BELIEVE I COULD EVER BRING NY CAR BACK THERE AGAIN EVEN THOUGH THE SERVICE DEPARTMENT STAFF ARE VERY PLEASENT AND TAKE THE TIME TO EXPLAIN THING.

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