ACURA OF MEMPHIS

Reason for Visit: Sales

I recommend this dealer: No

My Review of ACURA OF MEMPHIS:
Originally dealt with this dealership when attempting to purchase a 2006 Acura TSX (auto/Non-Navi) on July 28th of 2006. Made an appointment to sit down and cement the final deal in regards to pricing. When I refused to fill out a loan application based on the fact I had already secured my own financing (at a better rate than they were offering) they refused to budge from MSRP, plus dealer prep,Doc fee,taxes and Reg. After running the numbers on my counter offer Chandler returned to inform me of some unfortunate news. He took me outside and pointed out a dent the size of a softball in the roofline directly over the drivers side rear door. Interestingly enough this is over the sticker as well and exactly where I had placed my hand earlier when inspecting the sticker before the final test drive. This dent was not present at the time of the test drive. At this point I noticed that the car had been moved from it's original parking space to the one directly adjacent to it. I returned to the office where the paperwork we had been negoitiating on (which listed the VIN #) had changed, ostensibly for us to get a fresh start. Their new offer was $1000 off MSRP, $500 Dealer prep,$500 Doc fee, tax and reg, no repair of the vehicle, and I could buy an extended warranty elsewhere, they would not sell it to me. At that point I said no deal and began to pack up, at which point the sales manager apolgized for all the money I would have to spend buying a different car. The next day a representative from the dealership called to try and get me back in and seal the deal. He asked what was the sticking point I informed him of what I felt was the dishonesty of the sales staff, the condecending attitude when I was preparing to leave, and lastly the price. He asked me what my offer was (and for the sake of brevity here my walk away point was $500 below invoice with an extended warranty) and when informed he told me that was a loser deal and his dealership didn't open their doors everyday for loser deals. I thanked him for the education and hung up. One week later and three phone calls lasting 5 minutes apiece I purchased a new 2006 Acura TSX (Auto/Non-Navi) from the Jerry Damson Dealership in Huntsville AL, after registration and taxes getting paid in TN, the final deal came to $2000 less than the Acura of Memphis dealership. I will not take this vehicle to this dealership for any service, and would not recommend anybody else dealing with these people.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of ACURA OF MEMPHIS:
The sales mananger was very condescending and talked to me as if I was a child. He spent 2 hours explaining to me why the dealership needed to charge me a 'premium' (yes he used that word) for a particular TL I wanted. He also explained how he has never heard of anyone buying a TL below invoice price. I guess most people in Memphis will come in and pay sticker.

To make a long story short, I did indeed buy my Acura TL with everything I wanted at invoice price at St. Louis Acura. It took 2 phone calls lasting 3 minutes a piece. I drove up the next weekend and was driving my car an hour later.

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