ALM Kia South

I had a great experience i will come here for all my needs going forward needs going forward More

I loved our salesman. Very knowledgeable and didn’t feel pressured. Up front and honest. Very knowledgeable and didn’t feel pressured. Up front and honest. More

Did not feel salesman was very transparent and/ or knowledgeable. He misrepresented sales price with add-ons, misspoke in regards to credit score and financing rates. However, Mrs. Dee was wonderful knowledgeable. He misrepresented sales price with add-ons, misspoke in regards to credit score and financing rates. However, Mrs. Dee was wonderful to work with AFTER we purchased vehicle and Finance office, Shaq was great but again, salesman did not even inform him correctly of the purchase price and agreement made. More

I hate car buying and have put this off for 7 months. I made one call to Vincent and he located the exact car I wanted on the lot and he gave the 'out the door price.' I was never pressured and he made I made one call to Vincent and he located the exact car I wanted on the lot and he gave the 'out the door price.' I was never pressured and he made it a point to meet me on his day off. The price didn't change and I was never pressured to buy something else. Hands down the best experience I have ever had buying a car. Would 10/10 recommend this dealer ship and for salesperson Vincent "Well Done" More

Easy to work with, very fair, and worked hard to earn my business and trust. Overall, a great experience. business and trust. Overall, a great experience. More

I dropped my car off for a repair on the front passenger side cv axle. I have a warranty that covers the diagnostic, repair costs and taxes, while I am responsible for $100 deductible. I also requested an side cv axle. I have a warranty that covers the diagnostic, repair costs and taxes, while I am responsible for $100 deductible. I also requested an alignment, which cost $119. So, my total out of pocket was $219. I was shocked to say the least when I was informed that my total out of pocket was $574.95. I questioned how was I responsible for an additional $355.95? I was told that it took the technician 4 hours to repair my car. I contacted my warranty company and they advised that the total hours for the repair according to the labor hour guide was 2.5 hours. After a lot of back and forth, I was contacted and informed that “Maxcare cleared everything up and advised how the additional hours would be paid”. Well, that was not true, because Maxcare was not paying for any additional hours, as the invoice that was sent to them did not contain “additional “ hours. So upon picking up my car, I looked at the invoice and it was not the same invoice that the service advisor sent to me with the “additional” hours. Somehow, the labor costs magically decreased to the correct amount ($494.95), as opposed to what I was sent ($819.95). Long story short, the employee tried to overcharge me and I will never return to ALM Kia due to fraudulent charges. I can just imagine how many customers had been “up charged” by your facility. Also, when I picked up my vehicle, NOONE wanted to assist my husband and I. We waited for help and then had to walk into an advisors office, in which his demeanor was rude and he acted as if we were bothering him. This facility is the worst! More

The care that was sold had problems. Bad services with there maintenence, GM was terrible. Bad services with there maintenence, GM was terrible. More

My experience with the service department was very positive. I arrived at my appointed time, and was greeted by my assigned Kia representative. After gathering his required information, I was directed positive. I arrived at my appointed time, and was greeted by my assigned Kia representative. After gathering his required information, I was directed to a very clean and comfortable waiting area. The service on my car was completed sooner than I expected, and I was pleasantly surprised. More

Normally I would give them a 4 star rating, unfortunately this last service visit was a long and frustrating experience. There was a lack of good communication between the dealership and myself and often fel this last service visit was a long and frustrating experience. There was a lack of good communication between the dealership and myself and often felt mislead by the staff when it came to progress updates being given to me. End the end the repairs were made and I am happy to have my car back. I will state that when I was able to speak with the Service Manager that the car repair experience did turn around and he was very helpful in getting the job done and getting my car back to me in a timely manner after our 1st conversation. More