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Acura of Berlin
Berlin, CT
1,407 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened. Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 752 service reviews
May 10, 2026
The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things. Excellent customer service and excellent service to the vehicle. Can’t say enough great things. More
by SHAY.AMORRISSEY
Verified Customer
May 07, 2026
Very polite and professional to deal with! Every time I have a question and I go to Acura he helps me with out hesitation! Every time I have a question and I go to Acura he helps me with out hesitation! More
by ESTELLAMAIA49
Employees Worked With
May 06, 2026
I'd like to say the staff that took care of us for the acura were extremely helpful and regardless it was an insurance issue they made sure i was able to pick up my car. acura were extremely helpful and regardless it was an insurance issue they made sure i was able to pick up my car. More
by Nico20josh1
Employees Worked With
May 02, 2026
Service was great. Brian was very prompt. He got me in and out within normal time. He gave me a full report on my car. Very professional Brian was very prompt. He got me in and out within normal time. He gave me a full report on my car. Very professional More
by MISSSHY19
Employees Worked With
April 24, 2026
Friendly, thorough & clean From on line booking to working with the service technician it was easy process working with the service technician it was easy process More
by jgmarg23
April 21, 2026
I was treated with excellent service and my vehicle was well taken care of Five-star service! They handled my repair under warranty and made the process seamless by providing a loaner car. I really appreci well taken care of Five-star service! They handled my repair under warranty and made the process seamless by providing a loaner car. I really appreciate them looking out for the customer. More
by Luis.a11
Employees Worked With
Robert
April 17, 2026
Keith Davis is great to work with he has great knowledge of the job that he does I love working with him since I got my RLX of the job that he does I love working with him since I got my RLX More
by marquisroberson036
April 01, 2026
not that impressed . . no urgency .. OK, well I have a new vehicle for a month. I drove in it for five days because I've been too many problems with the tires that cannot . no urgency .. OK, well I have a new vehicle for a month. I drove in it for five days because I've been too many problems with the tires that cannot get fixed for a third time it's in for service and they can't figure it out so they have to call higher up people in acura to figure out what they're going to do with the problem so I have known brand new vehicle that cost $56,000 and I don't have it in my hands. How's that? More
by Kthowiee25
April 01, 2026
Professional, knowledgeable and friendly Easy to work with and the dealership itself was clean and very nice with and the dealership itself was clean and very nice More
by Cory24
