Acura of Ocean

Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Ocean:
I visited the dealership looking for a new car on Memorial Day. I found a certified used car and negotiated its purchase with a trade of my 95' Toyota Camry and 02' Nissan Altima. Two days later when I brought both cars to the dealership to complete the deal, Ariel Gejo, Jr. announced that the deal is off unless I drop an extra $2,000 on the already negotiated price for my Nissan Altima. I felt as though I was being cheated and was shocked to receive such treatment from a luxury dealership. Mr. Gejo acted as the worst example of a used car salesman. After a long and rather unpleasant argument, they decided to purchase the Toyota Camry for an agreed price of $1,000. I signed the title over to the dealership, but Mr. Gejo said he could not issue me a check since the financial department at the dealership was already closed. He verified my address, made a copy of my driver's liscence, and swore that the check would be put in the mail first thing the following day. Two days later, he called me and asked whether I was still willing to sell the Nissan Altima for the reduced price he offered me previously. By this point, I was not even willing to discuss his offer, and asked Mr. Gejo whether he emailed me the check. In response, he asked me to verify my address...which by now seemed more like harrassment to me because I obviously gave him my address many times before. To me, it feels like they are trying to swing me out of $1,000. I filled a complaint about this dealership with the Better Business Bureau and the customer service of Acura USA.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Ocean:
This was the best experience my wife and I ever had purchasing a car. We went to another Acura dealership and the customer service could not compare. Our sales person was very knowledgeable of every benefit and feature of the MDX. The sales person and sales manager made sure we understood every aspect of the lease. Everything was put in writing and there were no misunderstandings. When we went to pick up the vehicle everything that was told to us and in writing stayed the same. It was a real pleasure dealing with a sales staff that knew what they were doing. I have recommended this dealership to all my friends and family.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Ocean:
They are friendly and willing to work with your schedule. They go out of their way to satisfy you.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Acura of Ocean:
They are friendly and willing to work with your schedule. They go out of their way to satisfy you.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Ocean:
DO NOT BUY A CAR FROM THIS DEALER!!!<br>My Mom &amp; I went to buy cars together - Mom a new one, me a Certified Pre-Owned.<br>Mom paid for GPS, but didn't get it. They would only replace the vehicle if she paid an extra $2000. The sales paperwork has boxes to check for power windows (standard on every Acura) but it doesn't list the only actual option GPS. She wound up paying over sticker price.<br>My Certified Pre-Owned was a bigger disaster. They never preformed my 150 point inspection, which is the whole point of the Cert. Pre-Owned. I brought it back immediately to fix 10 things that were supposed to be check already (and the dealer profits from the service - they get paid under warranty.)<br>Then my $27,000 3.5RL stopped working when it got wet. After 12 service visits (3 of them towed in) they told me they'd get me into a different vehicle - New or Used. Great right? Wrong. They would only talk about monthly payments because when we did the math, they were giving me trade-in value for the lemon they sold me &amp; couldn't fix. $19,000. They were cheating me out of $8,000. They suggested the replacement, then said &quot;Why would you expect anymore than trade-in value?&quot; They also voided the warranty by replacing the windshield (one of many attempts to stop water leaks)<br>I now have a $27,000 planter sitting in my driveway. It hasn't run in several months now. Been fighting Acura of Ocean &amp; Acura/Honda Corporation in NJ courts for 2 years now. Wish me luck!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Acura of Ocean:
Bought my 1990 Acura Integra new in 1990 from Acura of Ocean without a hassle or problem. The car developed a &quot;click&quot; in the rear suspension on the way home. Ocean fixed the problem the next day under warranty, as it was a known problem. For the next TEN YEARS Acura of Ocean provided parts, service and advice as needed while charging reasonable labor rates. The Service Dept. always explained what and why anything would have to be done and provided options. The Parts Department would provide returned, out-of-date or used facia parts at a discount - when available. Super. I have nothing but GOOD to say about Acura of Ocean. By-the-by, I still own the original 1990 Integra though I now live in another state. Fine car and dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Ocean:
8/9/04 My 2003 TL white w/tan interior, brought in for transmission recall. Left in to leave and noticed greasy scuff marks on plastic door sill. When I started to clean at home is when I saw how the driver area was riddled with boot marks and greasy finger prints all over everything. They put a 3&quot; scratch in the paint in the top of the quarter panel and there was a wrench left on top of the engine. This car was in mint condition until the service dept. got their hands on it. These are not cheap cars.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Ocean:
Called last week to see if I could bring new TSX in for 1st oil change at 5000. Phone rep told me to make an appointment 10 days in the future. (Excuse me -- for a lube/oil/filter?!!)<br><br>I left an email at the company website, and the next day the general manager called to berate me for complaining. He also threatened &quot;sooner or later you're going to need us&quot; when I told him I wasn't happy and would make this a public discussion.<br><br>We would not have bought this Acura if we'd known the dealership we bought it from was so aggressively incompetent. We wish we'd been warned. You now have been.

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