Acura of Peoria

Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Peoria:
The sales department at this dealership was decent but the service department is horrible. Dont bring your car here for service!!! They will not fix it and tell you they replced parts when the really didn't. Acura client relations confirmed this as well and recommended me to bring my car to another dealership based on all the complaints they have had about the service provided here. I have had my car in this dealership several times for a bad window regulator in the drivers door and they still can't fix the problem. I have also had numerous problems with the battery going dead and the power sunroof motor going out. I have a 2008 TL with about 12k miles. They currently still have my car trying to fix it. They have had it now going on 3 weeks and have resoved nothing. Also, don't go anyway near a service rep named Danny. He is cocky, arrogant, lazy and just all around rude. I cant believe this guy is even still employed there. He quite possibly may be the worst person at customer service I have ever come accross. The service director Gary is just as bad. I think these two are in competition at who can provide the worst customer service and rudiest attitude. So far...it's a tie.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Acura of Peoria:
Called dealership to get pricing on a car that I was interested in purchasing for the leasing company I work for. The Salesman I spoke to was definitely not friendly and was unsure if they were able to sell to leasing companies so he got his manager on the phone. Manager was extremely rude and refused to send me an invoice for the price of the car, which is something I needed to secure the deal. Obviously these guys did not want to do business. I would not have made this complaint if the manager had not said in a very rude way, "I don't want to sell you a car", and then proceeded to hang up on me! I have never been treated so badly by a dealership. Two thumbs down for Acura of Peoria!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Peoria:
Do not work with Matt Wickwire, Bridgon, Darrren, etc. I have been there many times to try to close a deal. They have no customer service skills and throw a bottle of water in at you and then after that are aggresive. They do not get the concept or try to get the concept of your living expenses and financial availability they will lie straight to your face and tell you that they are going to try to get you the deal when in fact as soon as they go behind that glass box they are all buddies running your credit and saying none of it counts they do not take in credit history or kelly blue book into consideration they even told me that kelly blue book changes and when i asked when was the last time it changed the guy told me yesterday, the young woman who was trying to at least get me a pretty decent deal was looking like what the hells was going on, like hello don't you know where his financial availability is at why are you pushing him to pay more? Poor girl, They also brought two other gentlemen into the conversation, I was fired up because they wasted my time and because they were being so rude to there employee, i understand she was young but they didn't have to say that she was weak or some rude comment about how she couldnt sell me the car. What kind of dealership goes around and talks to there employees like meat, i tried to come back and it looks like she was not working there anymore good for her then i left cause she was the only i wanted to deal with but they tried to throw another sucker to me and i was like yeah right i am not putting up with this again later. This dealeship is so full of lies that there fakeness shows through as soon as you walk through the door, they take you on a drive but believe me if you get that far everything past that will piss you off, can i get you a water it is so fake and cheesy, dont believe these people they rip you off and i cant believe they can sleep at night such arrogance and disrespectful only out to make a buck,

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