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Acura of Pleasanton
Pleasanton, CA
1,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 18, 2024
I haven’t been able to start my Acura for a few days. I have tried charging the battery 3 hours for 2 days. I contacted the Acura dealership and was told I needed to have it towed there. I called a towin I have tried charging the battery 3 hours for 2 days. I contacted the Acura dealership and was told I needed to have it towed there. I called a towing company and they sent out a tow truck to me. The tow truck driver said he wanted to try and get my car to start. He tried several things and got it running. Once running I drove it to the Acura dealership. I was given a Lyft ride home. After a couple of days my starter was replaced and I got my car back. More
by r0n0606@att.net
Employees Worked With
Marisol Arvizu
Helpful April 03, 2024
Marisol is knowledgable, personable and professional. She made the entire experience enjoyable. She went the extra mile showing me how to use the latest changes in the newer RDX as a loaner and therefo She made the entire experience enjoyable. She went the extra mile showing me how to use the latest changes in the newer RDX as a loaner and therefore alleviated my anxiety regarding the convenience of using it. Also, she made sure I double checked the loaner before leaving only to realize I'd left a coat, after all the discussion, I managed to forget it. So funny. Thanks to Marisol and Acura of Pleasanton! Excellent customer service! More
by murva.black
Employees Worked With
Marisol Arvizu
March 27, 2024
All service advisors I’ve had over the past 5 years have provided excellent customer service. Each of them have put in a lot of effort to make sure I’m satisfied and comfortable. provided excellent customer service. Each of them have put in a lot of effort to make sure I’m satisfied and comfortable. More
by Magnifyre
Employees Worked With
Art Mejia, Landon Bura, Marisol Arvizu, Shaun Dortch
March 26, 2024
Excellent A1 service for my Acura RDX. Marisol is my favorite service advisor. I request her every time! I received an excellent video of my cars inspection and status. Excellent communica Marisol is my favorite service advisor. I request her every time! I received an excellent video of my cars inspection and status. Excellent communication throughout my cars service. Done exactly on time. My car was even washed and vacuumed! I felt my car was brand new it was so pretty! More
by Tora504
Employees Worked With
Marisol Arvizu
March 26, 2024
Marisol was great explaining what my car needed to be done in the future and what they could do for my car today. No pressure and that is what I appreciate. I was waiting for car to be serviced & it w done in the future and what they could do for my car today. No pressure and that is what I appreciate. I was waiting for car to be serviced & it was serviced & washed in no time! More
by Mary H.
Employees Worked With
Marisol Arvizu
