About Acura of Riverside
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Acura of Riverside has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
john j clovis
3/8/2012 6:22:16 PM
Overall Score: 
5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: robert from customer service and anthony from parts
My Review of Acura of Riverside:
my reason for visting riverside acura was to bring a cd changer in to the parts department where i meet anthony who was very helpful with every question i had for him, thin i asked him about my srs lightthat was on in my car,that's when i meet robert who i talked with and was very helpful so i decided to let acura of riverside to check out the problem after they could not find the problem in the amount of time that i was told it would take,robert decided to just put me in a loaner car until they find and fix the problem.i have never been treated that good from no dealship in my life,i just want to say thank you and keep up the good work that's from the bottom of heart. p.s any more problem's with my 1999 acura rl you guy's are all i need your's truly john j clovis
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Response from: Acura of Riverside
Added: 3/12/2012 1:15:07 PM
John, thank you for taking the time to write us a great review! We are pleased to hear that we gave you the best customer service you have ever had from a car dealership. We strive to give our customers top notch customer service, whether it be in our service or sales department. We thank you for your business and look forward to doing business with you in the future.
Sincerely,
Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
ednagallington
2/8/2012 2:16:18 AM
Overall Score: 
4.5
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Robert
My Review of Acura of Riverside:
Everyone I talked with or delt with was friendly and courteous. They were efficient and timely. The whole setup is quality. I like the waiting room with TV, water, coffee, tea and snacks (smile--and room to work.
Edna Gallington
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Response from: Acura of Riverside
Added: 2/8/2012 1:08:56 PM
Thank you for sharing your experience with us! It's great to hear that you enjoyed your time at Acura of Riverside. It is our pleasure to serve you and I hope that you will let us know if there is anything we can help you with. Please come see us again soon!
Be sure to check us out on Facebook and Twitter so you can take advantage of exclusive savings and updates!
Kind Regards, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
alewis4441
1/21/2012 11:43:27 AM
Overall Score: 4.6
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Misty Gonzales
My Review of Acura of Riverside:
I am very pleased with the service I have recieved at this dealership. I am still very nervous about my purchase as I have never purchased a non american vehicle before and I am not very familiar with them but I have high hopes of it running and lasting forever like everyone seems to say they do... This truck has made just a couple of noises that I am not comfortable with but I am so sick of taking cars in for service that I dont even want to mess with it...in my opinion they should have gone through this truck enough to make sure nothing is wrong with it... So only time will tell how my actual purchase is...
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Response from: Acura of Riverside
Added: 1/23/2012 8:53:42 PM
Thank you for taking the time to share your experience with us! It is great to hear that you are pleased with the service; it is a delight to serve you. Customer satisfaction is our utmost priority here at Acura of Riverside, so if you have any concerns with your new vehicle or if there is anything else we can do for you, please don't hesitate to let me know.
I'd also like to invite you to join us on Facebook and Twitter so you can take advantage of super savings and updates!
Facebook and Twitter so you can take advantage of exclusive savings and updates!
Kind Regards, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
Mish1
1/16/2012 1:02:57 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Alex S.
My Review of Acura of Riverside:
Employee was very helpful and friendly. Service is quick and I haven't had any problems with the work done on my car. Prices are reasonable.
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Response from: Acura of Riverside
Added: 1/16/2012 5:40:03 PM
Thank you for taking the time to share your experience! It is great to hear such positive words and we're glad you have enjoyed our service as much as we have enjoyed taking care of you. We hope to see you again soon - but don't forget to take advantage of super deals and updates exclusively for our fans on Facebook and Twitter first! Thanks again, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
Harold Boring
1/15/2012 11:17:22 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Bobbie
My Review of Acura of Riverside:
I always appreciate the knowledge, skills and care of this organization. They are prompt with the work or tell you when it may take longer then expected. Very friendly people too
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Response from: Acura of Riverside
Added: 1/16/2012 5:35:27 PM
Thank you for the feedback, Harold! It is great to hear from you and we are thrilled that you have enjoyed your experiences with us. Please let us know if there is anything else we can do for you; we'll look forward to seeing you next time!
Don't forget to check us out on Facebook and Twitter so you can save a bundle with our exclusive specials.
Best, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
mstine00
1/14/2012 12:30:48 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Misty Gonzalez-Ward
My Review of Acura of Riverside:
There are many Acura dealerships between my home and Riverside. I chose Acura of Riverside for the overall experience. I recently got my 3rd car from there and I thank Misty G. (sales) for that! Everyone is friendly,knowlegeable, professional and helpful. They offer excellent service deals. You can sense strong customer appreciation when you walk into the waiting room lounge. They offer everything from comfortable seats, complimentary beverages and snacks, tv and wi-fi. I would highly recommend Acura of Riverside.
Kind Regards,
Mylo Stine
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Response from: Acura of Riverside
Added: 1/16/2012 5:33:00 PM
Thank you for the kind words, Mylo! We value your feedback and sincerely appreciate that you have chosen Acura of Riverside. Your recommendation is a compliment! Come see us again soon - it is a pleasure to work with you - and be sure to check us out on Facebook and Twitter so you can take advantage of great deals and specials!
Thanks again, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
cathyml
1/13/2012 10:54:32 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Many of the service area employees and Robert in sales.
My Review of Acura of Riverside:
Between my son and I we have purchased 3 vehicles from this dealership. All 3 vehicles have had all of their major servicing completed at this location and most of the minor servicing. We have never been disappointed in the way we were treated or the service we received. This dealership has always been very helpful and professional. When we bring a vehicle in for servicing it is completed the first time. We have not needed to return the vehicle because of problems encountered due to servicing. I appreciate their fast, efficient, service department as well as the friendly environment. I have recommended this dealership to friends and family for their sales as well as their service departments.
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Response from: Acura of Riverside
Added: 1/16/2012 5:28:34 PM
Thank you for the kind words, Cathy! We are grateful for your loyal business and we're happy to hear that you have enjoyed each of your visits to Acura of Riverside. Your recommendation means a lot to us. It is our absolute pleasure to help you and we hope to see you again soon!
If you haven't already, be sure to check out our Facebook and Twitter pages for exclusive savings and updates. Thanks again, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
MailNixter
1/13/2012 8:42:22 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Misty Gonzales
My Review of Acura of Riverside:
I went in for a test drive, and just had a great experience. Stayed in touch with the sales agent and ended up getting 2 cars from here. And Im sure we will be getting another car in the near future, I have loved the service and help i have received.
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Response from: Acura of Riverside
Added: 1/16/2012 5:25:21 PM
Many thanks for sharing your positive feedback with us. We appreciate your business and we're happy to have been able to help you find what you wanted! Congratulations on two beautiful vehicles - we're excited to help you with anything you need in the future.
Don't forget to check us out on Facebook and Twitter so you can take advantage of super savings and updates. Best, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
jrs11737
1/13/2012 6:09:12 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Robert
My Review of Acura of Riverside:
The service personnel are courteous and convey a sense of caring for the cusromer. A most important aspect of service at Acura of Riverside is that they do not over promise. When they say the procedure will take 90 minutes it is completed in 90 minutes or less. The credibility of both service and sales personnel is very high. I will buy another car from them when appropriate
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Response from: Acura of Riverside
Added: 1/16/2012 5:11:52 PM
Thank you for sharing your experience with us! It is wonderful to hear that you have enjoyed your visits to Acura of Riverside. We sincerely value the feedback and we will definitely look forward to helping you with anything you need in the future!
Be sure to check out the savings on our Facebook and Twitter!
Thanks again, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164
pinedor
1/13/2012 4:25:03 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Misty Gonzalez & George Amezcua
My Review of Acura of Riverside:
I purchased a previously owned certified Acura TSX. I did quite a bit of research and visited several Acura dealers before eventually choosing the vehicle I purchased. I have to tell you, Misty Gonzalez was the reason I went to Acura of Riverside in the first place. Initially developing a relationship online when I inquired about used vehicles, Misty was patient, professional, knowleagable, friendly, and helpful. She was the same when I met her in person. My buying experience was without a doubt the best I've ever had! I believe Misty went beyond what's required of her job, such as little things like showing me how to operate several of the features the vehicle offered. In addition, George Amezcua was also very courteous, efficient, and professional. He explained the terms of the contract in detail, was not pushy, just an awesome person. Between working with Misty and George, it didn't feel like a cold place, it felt warm and inviting. I plan to highly recommend this dealership to family and friends.
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Response from: Acura of Riverside
Added: 1/16/2012 5:07:18 PM
Thank you very much for the kind words. It is great to hear that you enjoyed your experience with us - it was our pleasure to help! Congratulations on the TSX; I hope you have many happy memories in your new car! Please let me know if there is anything else I can help you with and we'll look forward to seeing you in the future.
Don't forget to take advantage of the great savings and specials on our Facebook and Twitter pages!
Best, Misty Gonzalez – Internet Sales Manager – misty.gonzalez@hendrickauto.com – 800-608-3164