Acura of Riverside

Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Riverside:
Yeah, so 3 weeks ago, I dropped off my 07 TSX to have a electrical short fixed at Acura of Riverside (California)... (its a 137 mile drive for me)

They notified me that the fuse block was melted, and it needed to be replaced... I agreed.

So they told me they were going to order the part on monday (it was a saturday when I dropped my car off for them to look at it.) I had to drive another 137 miles to hear that American Honda had sent them a fuse block for a TL and not a TSX... I told them it was impairative that my car be fixed ASAP... They offered me a loaner as to which I agreed... I looked over the loaner the best could in the blistering sunlight...

After I get home my girlfriend found a "dirty diaper" in the backseat, and my dad had found a rotten banana in the trunk (wtf)

They obviously don't care about the inside of their vehicles.

So 2 weeks go by and car still wasn't repaired... I drove down today with the loaner car, another 137 miles that is, only to find out that these f@ckheads are charging me for a dent in the side of the car that they all KNEW was there...

I got extremely pissed off and said f@ck it and sat in my car while they went over the paperwork... During that time, the stupid lady that overlooks the cars did a "3 second look-around" to another car that was brought in (also a loaner) I remembered seeing her go straight to the Loaner car that I was driving, driverside door and look at the faulty area(as if she knew it was already there)...

I brought that up, and she preceded to get offended (i felt like calling her a stupid b!tch, but held my tongue). Then the Supervisor, Manager, (stupid B!tch), and the person who was incharge of my vehicle preceded to argue about the level of service I had received... They all blamed ME for the fact that AH had sent them the WRONG part, and the fact that I lived so far away (wtf)... I finally said F@ck it and paid their stupid bodywork estimate so I could go on with the rest of my day...

I cannot f@cking believe this crap... Should I call the Acura center or something? This is definelty wrong, and cannot be legal under any circumstances...

They will never have my service again, I will go to bakersfield next time...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Riverside:
Yeah, so 3 weeks ago, I dropped off my 07 TSX to have a electrical short fixed at Acura of Riverside (California)... (its a 137 mile drive for me)

They notified me that the fuse block was melted, and it needed to be replaced... I agreed.

So they told me they were going to order the part on monday (it was a saturday when I dropped my car off for them to look at it.) I had to drive another 137 miles to hear that American Honda had sent them a fuse block for a TL and not a TSX... I told them it was impairative that my car be fixed ASAP... They offered me a loaner as to which I agreed... I looked over the loaner the best could in the blistering sunlight...

After I get home my girlfriend found a "dirty diaper" in the backseat, and my dad had found a rotten banana in the trunk (wtf)

They obviously don't care about the inside of their vehicles.

So 2 weeks go by and car still wasn't repaired... I drove down today with the loaner car, another 137 miles that is, only to find out that these f@ckheads are charging me for a dent in the side of the car that they all KNEW was there...

I got extremely pissed off and said f@ck it and sat in my car while they went over the paperwork... During that time, the stupid lady that overlooks the cars did a "3 second look-around" to another car that was brought in (also a loaner) I remembered seeing her go straight to the Loaner car that I was driving, driverside door and look at the faulty area(as if she knew it was already there)...

I brought that up, and she preceded to get offended (i felt like calling her a stupid b!tch, but held my tongue). Then the Supervisor, Manager, (stupid B!tch), and the person who was incharge of my vehicle preceded to argue about the level of service I had received... They all blamed ME for the fact that AH had sent them the WRONG part, and the fact that I lived so far away (wtf)... I finally said F@ck it and paid their stupid bodywork estimate so I could go on with the rest of my day...

I cannot f@cking believe this crap... Should I call the Acura center or something? This is definelty wrong, and cannot be legal under any circumstances...

They will never have my service again, I will go to bakersfield next time...

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Riverside:
Yeah, so 3 weeks ago, I dropped off my 07 TSX to have a electrical short fixed at Acura of Riverside (California)... (its a 137 mile drive for me)

They notified me that the fuse block was melted, and it needed to be replaced... I agreed.

So they told me they were going to order the part on monday (it was a saturday when I dropped my car off for them to look at it.) I had to drive another 137 miles to hear that American Honda had sent them a fuse block for a TL and not a TSX... I told them it was impairative that my car be fixed ASAP... They offered me a loaner as to which I agreed... I looked over the loaner the best could in the blistering sunlight...

After I get home my girlfriend found a "dirty diaper" in the backseat, and my dad had found a rotten banana in the trunk (wtf)

They obviously don't care about the inside of their vehicles.

So 2 weeks go by and car still wasn't repaired... I drove down today with the loaner car, another 137 miles that is, only to find out that these f@ckheads are charging me for a dent in the side of the car that they all KNEW was there...

I got extremely pissed off and said f@ck it and sat in my car while they went over the paperwork... During that time, the stupid lady that overlooks the cars did a "3 second look-around" to another car that was brought in (also a loaner) I remembered seeing her go straight to the Loaner car that I was driving, driverside door and look at the faulty area(as if she knew it was already there)...

I brought that up, and she preceded to get offended (i felt like calling her a stupid b!tch, but held my tongue). Then the Supervisor, Manager, (stupid B!tch), and the person who was incharge of my vehicle preceded to argue about the level of service I had received... They all blamed ME for the fact that AH had sent them the WRONG part, and the fact that I lived so far away (wtf)... I finally said F@ck it and paid their stupid bodywork estimate so I could go on with the rest of my day...

I cannot f@cking believe this crap... Should I call the Acura center or something? This is definelty wrong, and cannot be legal under any circumstances...

They will never have my service again, I will go to bakersfield next time...

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Riverside:
This is the worst dealershp. Prices change by the minute and lie and will say anything to get you down there. I had three differet people calling me telling me the other saelsman was fired and to only deal with him. They would not give me anything in writing. The customer service is the worst I have seen. PLEASE DO NOT BUY FOM HERE. Very dishonset.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Riverside:
I bought my 2002 CL used from this dealership, And have had it in for service there on a handfull of occasions. Nothing out of the ordinary, a little pricey but that's what you get with the dealership right?

well yesterday my check engine light came on. I went to autozone and borrowed their OBD-II reader and read the error code. It said that my catalyst was below efficiency. I reset the light and hoped that it was a fluke. No such luck. today it came on again. I called this dealer and asked someone in the service department what they thought. The first person to answer the phone basically didn't know anything about cars (which is a perfect person to have answering your phones in the service department.) and she transfered me to a mechanic who seemed peeved that i, a lowly customer, had the audacity to read my own check engine light error code. i asked if it could just be the O2 sensor he said "no that's a totally different code." then i asked if the catalytic converter should be replaced and he said "absolutely". THEN i asked if, at 76k miles, that would be under warranty. to which he said "no". i asked him 3 times. he said "no." and then told me that it's a $1,100 part + labor and would i like to make an appointment for monday. i said i'd call him back.


then i called 2 other dealers AND acura HQ. ALL of which told me that not ONLY was there no way to rule out the O2 sensor without further tests, but that the catalytic converter was ABSOLUTELY under warranty for 8 years or 80k miles (i'm at 76k, remember?)


so let this be a warning. i can't speak for the whole of the service department, but at least one mechanic tried to rip me off, either by concious effort to do so, or general apathy for me as a customer.




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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Riverside:
I have purchased and leased several new cars over the last 10 years, mainly Acuras, but also Audi, VW, Honda, and Infiniti. My sales experience at Acura of Riverside was by far the WORST experience I have had with any dealer. The employees working at this dealership are extremely unprofessional, uncourteous, and rude. They absolutely DO NOT know the meaning of good customer service. Although the problems that I experienced with my new car were fixed for the most part, it took several trips to the dealer to do so. Also, they would not return phone calls or follow up on any of the things they said they would. By "they", I mean several different employees, not just one. I absolutely WILL NOT recommend anyone to this dealership, nor will I ever set foot in there again!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Acura of Riverside:
HAd a HORRIBLE experience here last April. I just sold the car and had a wonderful experience at Glendale. This dealer advertises a certain price online and sells the car for $2000 more. Horrible customer service-- they kept us there until midnight and at the end, they added on extended warranty that we never agreed on. Thank goodness I looked over the contract. The experience made me HATE the car that I bought starting day 1. Finally sold the car. DO NOT go here. Go anywhere else but here!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Riverside:
Chris Mcphillips introduced himself as the "Service Manager" and that's when I realized I was in trouble... He appeared to be "Clueless" as to why I "According To Tom Yost" had to pay for a repair while my vehicle was still under factory warranty...These clowns had what appeared to be a "side bar" ...To get their stories straight...when these BOZOS finished and agreed what was to be conveyed to me as the legitimate reason for me to fork over my money...Let's just say...They belong in the Circus..."Chris Mcphillips as a Service Manager is a FARCE"!!!! and "Tom Yost Is A Fast Talking Idiot"..."That Service Department Must Surely Be Losing Money With Those Numbskulls In It's Employ"...To Bad , what a shame..I Really Like My Acura Too...I'll have to find elsewhere to have her serviced..Gladly...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Acura of Riverside:
I don't know about sales department, but service department sucks.<br>I made an appointment at 9 in the morning and went there on time.<br>They were going to test drive my car to find problem and they said they would drive just about 5 to 10 miles. But then they told me to wait for one and half hour for it! <br>So I asked them why they couldn't test drive right away and they said there are other appointments that needed to be taken care of.<br>Uh.. didn't I make an appointment at 9 also? <br>They just ignored me because I am young. They don't have respect. Even though I'm not like 40 years old, I am still one of the customers to made an appointment and made clear statements on the phone what my car is, etc.<br>But when I got there on time, all they said were.. &quot;Oh we really can't inspect it&quot; &quot;we didn't know what car it was(DUH I told you on the phone 2 times!)&quot; &quot;we have other appointments&quot; etc etc.<br><br>I also heard from one of my friends.. that they forgot to put the engine oil cap back on after engine oil service, so oil got on everywhere in the engine bay...<br>They suck. Please please go somewhere little bit further, if you live around riverside.

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