Acura of Warwick

Acura of Warwick
883 Quaker Lane
Warwick, Rhode Island 02893
(401) 821-1510

Manufacturer: Acura

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Twenty-Four Month Rating: 4.5/5
29 Reviews
Acura of Warwick

Overall Score: 4.5 Star Rating4.5



About Acura of Warwick
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LPThomas
4/24/2012 11:15:08 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Izzi, Bruce Wilcox, Gina Hallisey

My Review of Acura of Warwick:
I recently purchase purchased an Acura TL at Acura of Warwick with the help of Steve, Bruce and Gina. I have gone car shopping numerous times over the last 15 years with family and friends, and I must admit the whole process left me feeling like I never wanted to step foot inside a dealership ever again. However, that all changed after going to Acura of Warwick which is why I am taking the time to express my gratitude. From the moment we walked in the door everyone was extremely friendly and professional. Throughout the whole process while speaking with Steve and Bruce we never felt pressured, and Gina took us through the financial contract and extended warranty portion with expert care and professionalism. Even though I live an hour away, I would not hesitate to return to Acura of Warwick for my next purchase, or recommend them to family and friends. Thank you so much for the wonderful deal and great experience.

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mirabileg
2/12/2012 1:25:32 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Manager Angelo Pari, Josh Slade, Mark Sullivan

My Review of Acura of Warwick:
I needed work done on my Acura MDX that would require me to take out a loaner car. Needed rear shocks, and a B3 regular maintenance. The day before the scheduled visit I asked Mark Sullivan what the cost was for the B3 service and he said it was $249 which was multi point check oil lube filter and the check lubricant levels. I made app t for next day and checked in first thing in the am with Josh Slade. I had a coupon for $30 off for the B3 service. He charged my $279 (up charged me the coupon amount) for the B3 service so instead of the $249 it was being billed at $279 w/ coupon thus net savings was $0.00. Found this to be very dishonest and I immediately said that Mr Sullivan had quoted me $249 the previous day.

Also I get upset when the request a copy of your credit card for a loaner. That part is not the problem, but then the service depart then rights the credit card number and the security number on the loaner lease agreement. I have showed dismay in the practice several times and they continue this practice. Please take a copy of my license and my credit card but I feel it is overkill to be writing the cc information in detail in the leas slip only of either the original or the customers copy to inadvertently get in the wrong hands.

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gflo33
1/21/2012 10:29:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Spigel, Charlie Mangelli, Gina

My Review of Acura of Warwick:
I couldn't be more happier with my new Acura 3.2TL...I absolutely love the vehicle and still can't get over the vehicles rating and standard options...I also must mention, I am in sales myself and I have to say that Bob is a true professional from A-Z...He is an asset to his dealership and to Acura as well...I also had the pleasure of meeting Charlie and between both they made my experience exceptional...Gina in the finance office was also a pleasure to work with as well...I was always impressed with the Acura and now that I am finally driving it I have zero regrets...Thank you Bob

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mlippia
3/31/2011 3:02:25 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Sullivan & Josh

My Review of Acura of Warwick:
Below explains why I'm rating this dealer's service dept. very highly...

----- Original Message -----
From: mlippia@comcast.net
To: servicereply@inskipacura.dsmessage.com
Sent: 3/13/2011 12:09:18 PM
Subject: RE: Thank you for your business
Good Sunday Morning Lori,

Thank you for the post service follow-up e-mail. I would rate my overall service (first service) with Inskip a 10+! Mark Sullivan was a real pleasure to deal with! He conducted himself in a very caring, thorough and professional manner. Plus, I had an enjoyable chat with he and Josh about past and future Acura models, and other makes of the past after my service was completed. Josh was also very accommodating on the phone when I made the appointment earlier the same day.

This was my first service with Inskip, second service since I purchased my new 2010 TSX from First Acura a little over a year ago. I was very close to buying it from you guys (even gave you a $500 deposit), but they made me a counter offer that I just couldn’t refuse, and you were unwilling to match it. You do have an impressive looking service department and showroom!

I will certainly be back as my first service experience with you was an excellent one. You know, Antonino Acura is the closest Acura dealership to my house in N. Stonington, CT – only 11 miles away, but they were unreasonably low on my trade-in and I didn’t hear good things about their service dept., so that’s why I don’t go there. And, at the time, their building was quite antiquated looking vs. yours or First Acura… As the saying goes, “Perception is reality!”

Please share this with your management team that……Penske should be very proud to have Mark Sullivan and Josh representing their organization! They are the front line in your service department, and because my first impression/service experience with them was a very positive one, that’s the reason why I’ll be back again. Although, I don’t know the mechanic who worked on my car, but based on how Mark and Josh took care of me, I have no doubt he performed his tasks equally as well.

As a result, my first grade to Inskip is an A+/10+!

Have a great day!

Best Regards,

Marc Lippia
mlippia@comcast.net
860-535-8569


From: servicereply@inskipacura.dsmessage.com [mailto:servicereply@inskipacura.dsmessage.com]
Sent: Sunday, March 13, 2011 5:55 AM
To: MLIPPIA@COMCAST.NET
Subject: Thank you for your business





Good Morning Marc,

After reviewing your records, I can see that you were in for service with Mark Sullivan on . Please tell me....would you be able to rate your overall service visit with Inskip as "EXCELLENT" or a "10" on a scale of 1 to 10?

If you would please reply to this follow up email I would appreciate it, or I'd be happy to try to contact you by telephone if I don't hear back from you.

You will be receiving a follow-up survey directly from Acura by telephone and/or email to ask you questions regarding your recent service visit with us. Our goal is to provide the best possible service to our customers and earn you as a Customer for Life. This survey is a personal report card and directly affects our dealership.

Again, please contact me by email or telephone if I can be of any assistance. You can reach me directly by phone at
(401)304-3110, or via email by clicking on the "reply" button.
We hope you enjoyed your service visit at our facility and we look forward to assisting you in the future.
Sincerely,
Lori Baranski
Customer Relations Director
EXCELL Facilitator
Acura of Warwick
(401)304-3110
lbaranski@penskeautomotive.com

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jefurlong
2/25/2011 4:05:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Boudreau

My Review of Acura of Warwick:
I picked up my MDX yesterday (02/24/11) and absolutely love it... I will be sure to give your dealership a 10 when called but I wanted to personally let you know what a pleasure it was to work with Craig Boudreau! He was the consummate professional and went above and beyond to make my experience wonderful. I have been dealing with Inskip Lexus for more than 10 years so I was used to fantastic service. I am glad to see that your Acura dealership is just at good. I will make a point to refer Craig business anytime I can... He is an asset to your organization! I also worked with Sophoin Hok in financing and we was great to work with also!

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my moneys good anywhere
1/1/2011 11:41:17 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Craig Boudreau

My Review of Acura of Warwick:
Inskip Acura lost a sale of an Acura MDX on Dec 31, 2010 due to the Rudeness of their Sales and Leasing Consultant, Craig Boudreau. While sitting down to negotiate a price, Craig was very rude to us. He obviously thought our original offer was too low and told us that "we are looking at the WRONG vehicle". While we were there to negotiate, obviously Craig did not care to discuss price any further as he continued to tell us that he only had 2 MDX's left on the lot, and was not concerned about moving them, as they sell themselves. We had done our homework, researching online what the average sale price was for the vehicle in our area, and even showed him the printouts to backup where we wanted to be for a final price as we stood up to leave feeling stunned and slighted. Although we knew we were starting lower than we expected to pay for the vehicle, as most do when negotiating, we were SHOCKED by Craig's response and attitude toward us. I thought he was there to sell vehicles for Inskip???!!! He knew that we were considering both the Acura MDX and the Lexus RX350, as we had been honest with him from the moment we walked into the showroom. Craig's attitude helped us make the final decision, and we are now PROUD owners of a Lexus RX350! The Sales Rep. at the Lexus dealership was VERY nice to us, treated us with much respect, and never gave us any of the SNOBBY attitude like Inskip Acura, even after multiple visits and test drives of their vehicle. They were very happy to sell us an SUV! Being an ALL CASH customer, as Craig was also told up front, I'd have thought we would have gotten a lot more respect from Inskip Acura! Later this year, when my husband looks for his new vehicle, as he also likes the Acura MDX, we will go to the Acura dealership in Seekonk, Massachusetts! Our money is good anywhere!

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Primera199
11/26/2010 6:10:16 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jonathan Trant

My Review of Acura of Warwick:
I feel that Jonathan went above and beyond in helping me in purchasing a car. He made it much easier than I ever expected. He was accomadating and efficient. I certainly will recommend Jonathan to friends.
Also the Finance Mgr Sophn Hok was a delight. Great team at Inskip Acura.

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NewAcuraOwner1
11/18/2010 8:14:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg, Lori, and Jesse

My Review of Acura of Warwick:
I spent countless hours researching new vehicles and found that Acura's came up to be the safest and most cost efficient- this is how I found Inskip Acura. Lori was very pleasant to speak/email with and always got back to me right away. I was more than pleased to find out that Greg would stay late for me on two occassions, as I have a very hectic work schedule. The prices here were very reasonabe, but I found that the customer service I received made it an even better deal. Jesse, the sales manager, even located the specific color combination I wanted. I enjoy my new MDX, and know that my family is as safe as can be when we travel. I look forward to bringing it back to Inskip Acura for service as well.

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peternannucci
9/10/2010 1:00:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Sullivan, Ruth Leonard

My Review of Acura of Warwick:
I bought my TSX from Inskip Acura in 2005. The sales guy I worked with was not great (he didn't last long at Inskip) but did not influence my decision that negatively to not buy the car from them.

When it comes to service and repairs though, Inskip Acura has been outstanding. With over 85,000 miles on my car I have dealt with many of the service people at Inskip. Ruth Leonard and Mark Sullivan stand out as exceptional - they know the vehicles they service extremely well and realize that a happy customer is a repeat customer. I have since moved to MA but still choose to service my vehicle at Inskip because of the quality of the experience.

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toyo1973
8/23/2010 11:57:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Talked to Mark and Ruth The whole Service team is great

My Review of Acura of Warwick:
I took my car they to be serviced Because I have been doing Business With Inskip Acura aka Penske. And I think the people over in the service dept. Went above and beyond for me.
I have Bought many many cars from them and I can't say anything more that I am glad to be back on the Acura team again.

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