Advantage BMW Clearlake

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Advantage BMW Clearlake:
The Internet Sales Experience was Awesome! I did most of the process over emails, they were informative, honest, and very helpfull. If you are looking for a BMW they are the dealership to purchase from. When I went to the dealership they had everything ready for me..... I love my new car!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Advantage BMW Clearlake:
These people lie through their whitened, plastic teeth and it took me two BMWs and three years to discover this. I own a business and I am surprised these people are allowed to do their stuff. My advice to you is to steer clear and go elsewhere unless you want to waste your time and invite hours of trouble and expense. Not credible in the least on several occasions. Avoid this dealership and their sister store and take your BMW elsewhere because I guarantee you you couldn't receive worse overall care.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Advantage BMW Clearlake:
Excellent service. Always do a great job. Sometimes it takes a little longer to get the car back than they lead you to believe, but I was never overcharged for extra time.<br>Overall a great experience every time.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Advantage BMW Clearlake:
Great experience. Love the car!!! Everyone in the dealership is always friendly every time you walk in.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Advantage BMW Clearlake:
They don't seem to have their act together, each time I have gone in for service, it doesn't go smooth. On a very negative note, my engine overheated, due to all the coolant leaking out, and they do not want to cover it under the warranty. They really did not care about the circumstances of the incident, just that it is their policy not to cover repair of the engine, if it overheats. In order to maintain the warranty, you would have to immediately shut the engine off, as soon as any hint of engine overheating or check coolant message was displayed. I called after the check coolant warning was displayed, I was told by service to bring it in when I wanted (I made an appointment for the next morning), that afternoon the check coolant warning came on again, and as I exited the freeway, the car died. I was informed the next day, that their was engine damage and it was my fault for driving the car while it was too hot......I am still at a loss for this one, as there was no indication, other than the warning message, which their own service technician was not concerned about.......

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Advantage BMW Clearlake:
Consistent exceptional service for all work since 1998.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Advantage BMW Clearlake:
So far, a good experience in both sales and service. I would prefer a larger dealership as I often have to wait an extra day for parts to be shipped in but customer service makes up for the wait.

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