Airport Marina Ford

Airport Marina Ford
5880 Centinela Ave
Los Angeles, California 90045
(888) 438-9933

Manufacturer: Ford


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Twenty-Four Month Rating: 4.6/5
40 Reviews
Airport Marina Ford

Overall Score: 5 Star Rating4.6



About Airport Marina Ford
Certified: Airport Marina Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Airport Marina Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


slim1280
3/19/2012 7:05:09 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Scott Markus

My Review of Airport Marina Ford:
Salesperson had a lack of general knowledge and the financing/leasing person was simply awful. They were one-track minded and did not take my questions or requests into consideration, instead fully pushing forward with their own prerogative.

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nbkas2q
2/18/2012 9:04:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Demetrio Hernandez, Alex Gonzalez

My Review of Airport Marina Ford:
I walked in with low expectations this morning. I thought it would be like all other visits to a dealer. From the moment I spoke to Alex he was optimistic and truely made me feel like I'd be leaving happy today. As soon as I arived Demetrio greeted me and made me feel comfortable. We had great small talk that helped the already short visit feel even quicker. I gave them exactly what I was looking for and boy! DID THEY DELIVER! They have exceeded all my expectations and saying that I have left happy is an understatement! Im dumbfounded. Airport Marina Ford is the only place I will recommend others too purchase their car.

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don't try to play me
2/17/2012 11:14:16 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: ALEX

My Review of Airport Marina Ford:
WATCH OUT FOR THIS DEALERSHIP!!!!!
THEY ADD ON EXTRA FEES AND COST. FIRST, THEY HAD THE CAR PRICED ONLINE FOR $18K AND TOLD US IT WAS $23K. ONCE THE PRICE WAS CLEARED UP I WAS READY TO MOVE ON AND LET THAT GO. SECOND,THE TOTAL LOAN AMOUT WAS NOT MAKING SENSE. I WAS PUTTING 5K DOWN. I COULDN'T FIGUER OUT WHY THE LOAN AMOUT WAS STILL HIGH. I KEEP ASKING THE MANAGER WHY THE LOAN AMOUNT WAS SO HIGH. THE SALES MANAGER, ALEX, DID NOT WANT TO TELL ME AND WAS RUDE ABOUT TAKING THE TIME TO BREAK DOWN THE LOAN AMOUNT. FINALLY, HE DID AND THATS WHEN WE FOUND OUT THEY WERE ADDING ON EXTRAS. WELL, THEY ADDED A $2,500 EXTENED WARENTY THAT WE DIDN'T ASK FOR AND TRYED TO PASS IT OFF LIKE IT CAME WITH THE CAR. AND, $3,200 GAP INSURANCE THAT WE DIDN'T ASK FOR.ONCE WE SAID WE DIDN'T WANT EITHER OF THOSE ITEMS HE GOT UPSET. OH WELL, THE CAR CAN SIT THERE ANOTHER 30 DAYS, LET SOMEONE ELSE BE SUCKA!!
THERE ARE TOO MANY OTHER CARS OUT HERE TO GET STUCK ON ONE.

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zhgo
1/29/2012 2:14:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marco

My Review of Airport Marina Ford:
I would like to give my best recommendation to this dealership due to the great quality of sales and customers assistance and i wouldi would be glad to purchase an other vehicle again and if i see people interested in buying a vehicle i tell them not think about just buy it

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Brubbie1
11/17/2011 11:38:10 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dustin Moore

My Review of Airport Marina Ford:
Dustin Moore very friendly and courteous service advisor. Get you in and out. Also cashier person (Veronica) also very friendly. I especially like the after hour service
option.

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demondm
9/20/2011 12:28:20 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Prince

My Review of Airport Marina Ford:
As a woman buying a car on my own is always an intimidating prospect but I was treated with respect and I was in and out in under 2 hours, got the deal I wanted and am very happy with my purchase.

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sanbkev
9/17/2011 10:21:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Orlando

My Review of Airport Marina Ford:
I couldn't rate this dealership high enough!!! Gary was friendly, knowledgeable, and by far the best service adviser I have ever come across. I felt so comfortable with the approach I added a few extra services (fuel filter & rear brakes) just because I wanted to give my business to them. I had been using Santa Monica Ford but felt like I was just another dollar bill to them and they lacked appreciation of my business. If you are looking for the best you have found it with Airport Marina Ford. Service was quick, waiting area was clean & comfortable, and the entire staff makes you feel welcome. This is an example of a well managed and staffed establishment. I can't wait for my next round of services. It makes you feel good to give your money to well deserving people and dealerships. Thank you for a great experience Gary!!!

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kbenson25
7/28/2011 11:08:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Orlando

My Review of Airport Marina Ford:
The service representative rode with me in the car to listen to the sound I had come to complain about. He offered me The Works package for the price of an oil change, which I accepted. It was completed in under an hour. The receptionist turned on the television and set it to a channel to entertain my friend and I while we waited. In addition, Marina Ford provided a car wash free of charge when they heard me mention I needed to go get a car wash somewhere. Everything was hassle-free and easy. I regularly return to Marina to get service work done. I wouldn't go anywhere else.

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jifsrt8
7/28/2011 7:16:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Gene Rehnquist

My Review of Airport Marina Ford:
Today I came to get my maintence service for my van, and Mr. Gene Rehnquist quickly assisted me with nice welcome to airport marina ford and his name and asked me how could he help me. I really love how he was really helpful and very professional. He quickly helped and lead me to the waiting room while i waited for my van. Great customer service i will recomend to my family members and friens to come down to Airport Marina Ford to buy a car! thank you sincerly Jeff.

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km1
7/20/2011 10:33:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Juarez

My Review of Airport Marina Ford:
It was easy to give Airport Marina Ford a score of "5" for every category because they always meet or exceed my expectations for service or repairs. Airport Marina Ford stands out as being better than 3 other Ford dealers I've gone to (1 in Connecticut, 2 in the greater Los Angeles area).

When I first took my Explorer to Airport Marina Ford for service in February 2007, I was warmly greeted by Mr. Robert Juarez. I quickly became a loyal customer and he has been my Service Advisor ever since -- for over 4 years now. Throughout my most recent service visit on 7-7-2011, I have only the very best things to say about Mr. Juarez. He is sincere, knowledgeable, helpful, personable, courteous, and great at answering questions. It is a relief to be able to delegate the care of my Explorer to Mr. Juarez because I know that the maintenance will be done correctly and any needed repairs will be done right the first time.

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